Opay, the fastest growing and reliable mobile money platform with an array of quality services and products seeks to hire experienced Charge-Back professionals to join our team.

Location: Lagos

Primary Responsibilities

- Answer all incoming calls from customers and provide resolution to complaints, enquiries and requests.

- Document and report all call information according to standard operating procedure.

- Escalate pending/ failed transactions and other non-First Time Resolution complaints to the Follow-up team.

Requirements

- Minimum ND in Mass Communication or related courses

- 1-2 years experience as a call center or customer service agent.

- Strong written and verbal communication skills, with attention to detail

- Strong analytical, organizational, and multi-tasking skills.

If this is you, kindly use the link below:

https://forms.gle/SNEc3M6WRReNM9hB7