Customer Success Representative (CSR)Job

QualificationBA/BSc/HND

Customer Care experience officer.

Position Summary:

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Success Representative (CSR).
The CSR will play a pivotal role in ensuring our customers' satisfaction and success with our products or services.
This role involves proactive engagement with customers, resolving issues, and identifying opportunities for upselling or cross-selling.
If you are passionate about delivering exceptional customer experiences and have a track record of building strong customer relationships, we encourage you to apply.
Key Responsibilities:

Build and maintain strong, long-lasting customer relationships.
Provide excellent customer support through various channels, including email, phone, and chat.
Understand customer needs and pain points to address them effectively.
Collaborate with other teams to ensure timely issue resolution.
Identify opportunities to upsell or cross-sell products or services.
Monitor customer accounts and proactively reach out to prevent issues.
Collect and analyze customer feedback to improve our products or services.
Maintain accurate records of customer interactions and transactions.
Stay updated on product knowledge to effectively assist customers.
Qualifications:

Minimum of 6 months of experience in a customer-facing role.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Ability to work independently and as part of a team.
Attention to detail and organizational skills.
Proficiency in using customer support software and tools.
Bachelor's degree or equivalent experience is a plus.

Method of Application
Interested and qualified candidates should forward send a WhatsApp message to the phone number on my profile.

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