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Human Resource Officer Position At Intercoms Integrated Solution / Client Service Executive/business Executive At GOF Autos Limited / Entry-level Client Service Executive Urgently Needed (2) (3) (4)
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Client Service Executive (human Resource Officer) by Stormyweather(m): 10:30am On Oct 18, 2023 |
Job Title: Client Service Executive (HR Officer) Location: Lekki, Lagos Work Mode: Hybrid Salary: 150k-200k Benefits: HMO, 13th month, Leave Allowance, Pension, Performance Bonus, and much more. Job Summary: The Client Service Supervisor (CSS) works with the HRBP to align business objectives with resources and management in designated organizations and develops solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer's organization. The performance of the CSS will be measured along the agreed dimensions of the balanced scorecard using agreed KPIs. The summary of the key responsibilities are as follows: Key Role • Recruitment and Onboarding of staff on behalf of clients’ managed • Ensure that all Resource Details are captured on HRIS • Ensure Resources have HMO, Pension and ID cards • Ensure prompt payment of salary to Resources according to SLAs • Ensure that Client receives invoices promptly according to SLA • Ensure 100% SLA compliance • Schedule annual training and village meeting for all external resources • Maintain new entry and exit templates with correct required supporting credentials and document FINANCIALS • Retain existing accounts • Grow existing accounts • Add new accounts to portfolio CUSTOMER SERVICE • Reduced time in complaint resolution. • Maintaining healthy business relationships with clients and resources. INTERNAL PROCESSES • Ensuring process flow is seamless • Ensure statutory compliance. LEARNING AND DEVELOPMENT • Continuous Improvement and Development in Knowledge, Skills and Ability BSC in Social Sciences • CIPM Certification is an added advantage • Proficient in Microsoft Office Application MINIMUM YEARS OF EXPERIENCE • Minimum of 2-years experience in human resources MANAGEMENT SKILLS REQUIRED • Appreciates team work. • Flexibility, enthusiasm and teachable. • Patient, tactful, diplomatic and approachable. • Ability to stay calm in difficult situations. • Customer Focus CONTACTS Key Internal working relationships are with: • Team Members • Line Manager • Other Internal Departments - Finance, Payroll, Internal Audit and HR Key External working relationships are with: • Clients • Outsourced Resources • Third party suppliers i.e. HMOs, Insurance Providers, PFAs To apply, kindly send CVs to recruitment@mactay.com using the job title as the subject. |
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