D365 Managed Support Services

Scope of Work

Overview

We are looking for a qualified and experienced partner to provide D365 F&O, CE, and PowerApp support services to our client. The successful proponent will be responsible for providing a variety of support services, including:

Managing a D365 Help Desk to respond to user inquiries and resolve issues
Managing and maintaining our D365 environments
Developing, testing, and deploying custom D365 functionality
Assisting with D365 reporting
Performing root-cause analysis and providing recommendations for improvement
Reporting on SLA performance

Specific Requirements

The successful proponent must have a team of experienced and certified D365 support resources
The proponent's team must have expertise in all of the D365 modules that we use
The proponent must have a well-defined and documented methodology for delivering the required services
The proponent must be able to meet our SLA requirements