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What's Your Experience Buying A Phone From An E-commerce Store? - Phones - Nairaland

Nairaland Forum / Science/Technology / Phones / What's Your Experience Buying A Phone From An E-commerce Store? (193 Views)

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What's Your Experience Buying A Phone From An E-commerce Store? by Joclebs(m): 2:57pm On Nov 22, 2023
Hello everyone.

My experience currently has been terrible. I purchased this Phone this January and it started getting faulty from the first day. I tried to overlook it thinking it would get better not knowing that was a grave mistake. I should have returned it ASAP!

It started having network connection issues. The phone will be on but would tell people trying to connect to me that its switched off!

After a while, this issue stopped after I updated and so on.

But the main issue was the screen which I overlooked. Every time I am making calls, it would just start ghost touching. This issue has degenerated and the phone has decided not to respond to touches again.

I've made countless enquiry to the e-commerce company I got it but they aren't helping matters currently. The phone is under a warranty and I want to invoke my warranty rights but the customer care reps are not making the process smooth at all.

I could have fixed this ever since but the screen isn't available at my location and I learn it has to be imported.. There are so many complications.

I just hope I get it fixed soon enough though..

P/s :Not mentioning the company's name is deliberate.
Share your experience let's hear them
Re: What's Your Experience Buying A Phone From An E-commerce Store? by Babalegba(m): 10:26pm On Nov 22, 2023
I think I've bought eight phones and tablets in the last ten years all online with no real problems.

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Re: What's Your Experience Buying A Phone From An E-commerce Store? by tafat: 3:24am On Nov 23, 2023
Never been a fan, I prefer buying my tecno phones from accredited smartphone stores to avoid stories that touch.

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Re: What's Your Experience Buying A Phone From An E-commerce Store? by selfdefence: 4:21am On Nov 23, 2023
tafat:
Never been a fan, I prefer buying my tecno phones from accredited smartphone stores to avoid stories that touch.
well said, I have always been an advocate of buying phones and gadgets brand new.

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Re: What's Your Experience Buying A Phone From An E-commerce Store? by tafat: 4:33am On Nov 23, 2023
selfdefence:
well said, I have always been an advocate of buying phones and gadgets brand new.
yes, it's best that way to prevent stories that touch.

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