Objective
To ensure that (i) the generation of customer credit report and status update are within the agreed SLA and in compliance with the timeline for sending monthly rendition to the regulators, (ii) internal and regulatory credit policies and requirements are adhered to as concerns credit offer to customers.

Job description
1. To ensure correct and up to date information is reported by the Bank on the respective Credit bureau database.
2. To ensure borrowing customer reports are downloaded from the respective database before disbursement
3. To ensure timely rendition of regulatory returns to avoid sanctions
4. To ensure correct reports are generated and shared with stakeholders for decision making
5. Account status confirmation to the credit bureaus
6. Managing cases logged on CRM (Spooling request, resolving request, and closing request on CRM)
7. Escalating to and liaising with the credit bureaus on customer complaints or disputes
8. Submission of daily bulk updates to the credit bureaus
9. Ensuring no financial penalties from regulators to the bank as a result of lapses of duty.

Person Specification
This role requires that the job holder:
- Must understand how loan products work and understand credit ratings
- Must possess good Microsoft office tool expertise and analytical skills
- Must be meticulous, diligent and analytical.
- Must be able to work under pressure
- Must enjoy identifying trends in data and making informed decisions
- Must be able to work as part of a team and demonstrate tolerance, understanding and consistency when dealing with others.
- Must seek direction and authority from others when and if appropriate to achieve set goals in an efficient manner

Experience requirement
Minimum of one year working experience in Credit Administration, Portfolio Management, Loan Monitoring, Credit Risk Analysis and Credit office

Qualification: BSC/HND in related discipline

Technical skills
- Knowledge of Banking Services and Operations
- Understanding of CBN Monetary Policies & Guidelines
- Records Management
- Credit Reporting and Management Information
- Complaint Management
- Financial Acumen
- Service Level Management
- Creating a Service Reputation
- Digitization
- Loan monitoring process and delinquency management.

Qualified and interested candidates should send their CV to recruitment@workforcegroup.com, please use the job title as the subject of your email.