Vmoukam:
Hello guys,

So after the widely publicised news about the launch of the "effective and mind blowing" new online platform for passport application, I decided for a first time to try a Nigerian government online platform.

On the 9th of January, I decided to apply for my passport renewal on the platform. Everything went nicely and payment was seamless. The problem began when I wanted to book appointment. On booking appointment, a popup that shows "invalid date" keep popping up. For 2 days, no solution to this issue. So I had to visit the passport office in Ikorodu and later Ikoyi branch. Turned out that it was a general problem and the crowd at Ikoyi for the same problem is another story for another day

4 days later, I was later able to book appointment. On the day of appointment, I arrived to meet lots of people already waiting. Now this is the observation:

1. The people that applied on the old online passport platform had no issue and went ahead with capturing (yes, we already had a former online platform for application that would eventually turn out to be more efficient than this new platform based on experience, but was phased out by Tunji Ojo on launch of the new one).

2. The immigration officers acted as if they are angry with people for applying online. They would be like "Baba, no disturb us, shey u applied online, go back online, online will attend to you". One blatantly told me that my paid money is gone and free gift to government. That I will eventually apply physically when I am tired. Meanwhile they are charging 55,000 naira for 32 pages passport (something that is 35,000 naira online) while someone I met said he paid as high as 105,000 for 10 years 64 pages passport (unverified information as he didn't show me evidence. My best friend applied for 80,000 naira for his and turned out to 32 pages though).

3. The people that applied physically or through agents had no issue with capturing

4. Then everybody that applied from the day the new platform was launched could not capture. We were told that our application was not found. Apparently it have not been approved. Unlike the former online application platform that does instant approval after payment approval, the new one need to be approved by the Minister's office which I know is a clumsy excuse. So we ended up going back while some officers were charging 5,000 naira with promise to help find solution.

Now my question is, why phase out the old platform that was effective to start a new one that is as ineffective as physical application if not worse. Brothers and sisters, 10 days after application, I am yet to my application approved, same as other people I got their contacts. No solution in sight and no updates and the contacts for immigration office never connects. Best it would do is ring and noone picks.

No defamation to Tunji Ojo but on this new online application, it was just unnecessary, and just another means to corner funds. Just like a governor starting new projects and leaving that of the predecessors. Why didn't he even bother to upgrade the old platform if it was as effective as needed?

Before you start abusing me, the new platform is passport[dot]immigration[dot]com[dot]Ng while the old one was passportintl[dot]immigration[dot]com[dot]ng and have the apply/signup button now hidden

It's well. So I only have to wait endlessly or go back to the office and pay new money for a new renewal application. But the issue is that double applications won't work since the passport is linked to one NIN and passport number.

oz4real83:
In my own case, I have been trying to upload my mum's passport now for many days without success , She has very low-cut hair but the system will keep saying that *hair should be packed backwards" even when her hair is already very low

Vmoukam:


This one loud. I will advice you abort the mission and go to a physical passport office and do it. Unless you want stories. I was told that if there is an error on your application, it can't be changed and if your document have issues, the application can't be approved. And once not approved, your money can't be refunded back neither can you use it for another application

dawnomike:
Thanks for giving this review.... I believe it will save so many people from loads of stress.
I pray and hope you get a resolution to yours soon.

Musty112:
Timely attention to glitches and inadequacies is essential for websites such as this. People that are already sad that you are taking away their ability to fleece people will take an endless advantage of the situation.

GoodStrongDick:
Nigeria is not yet a country. It is far from being called a country. Until Tinubu steps down and a more competent leader takes over , Nigeria remains a joke! Of course by a more competent leader you already know who I'm talking about.

Vmoukam:
Hello guys,

So after the widely publicised news about the launch of the "effective and mind blowing" new online platform for passport application, I decided for a first time to try a Nigerian government online platform.

On the 9th of January, I decided to apply for my passport renewal on the platform. Everything went nicely and payment was seamless. The problem began when I wanted to book appointment. On booking appointment, a popup that shows "invalid date" keep popping up. For 2 days, no solution to this issue. So I had to visit the passport office in Ikorodu and later Ikoyi branch. Turned out that it was a general problem and the crowd at Ikoyi for the same problem is another story for another day

4 days later, I was later able to book appointment. On the day of appointment, I arrived to meet lots of people already waiting. Now this is the observation:

1. The people that applied on the old online passport platform had no issue and went ahead with capturing (yes, we already had a former online platform for application that would eventually turn out to be more efficient than this new platform based on experience, but was phased out by Tunji Ojo on launch of the new one).

2. The immigration officers acted as if they are angry with people for applying online. They would be like "Baba, no disturb us, shey u applied online, go back online, online will attend to you". One blatantly told me that my paid money is gone and free gift to government. That I will eventually apply physically when I am tired. Meanwhile they are charging 55,000 naira for 32 pages passport (something that is 35,000 naira online) while someone I met said he paid as high as 105,000 for 10 years 64 pages passport (unverified information as he didn't show me evidence. My best friend applied for 80,000 naira for his and turned out to 32 pages though).

3. The people that applied physically or through agents had no issue with capturing

4. Then everybody that applied from the day the new platform was launched could not capture. We were told that our application was not found. Apparently it have not been approved. Unlike the former online application platform that does instant approval after payment approval, the new one need to be approved by the Minister's office which I know is a clumsy excuse. So we ended up going back while some officers were charging 5,000 naira with promise to help find solution.

Now my question is, why phase out the old platform that was effective to start a new one that is as ineffective as physical application if not worse. Brothers and sisters, 10 days after application, I am yet to my application approved, same as other people I got their contacts. No solution in sight and no updates and the contacts for immigration office never connects. Best it would do is ring and noone picks.

No defamation to Tunji Ojo but on this new online application, it was just unnecessary, and just another means to corner funds. Just like a governor starting new projects and leaving that of the predecessors. Why didn't he even bother to upgrade the old platform if it was as effective as needed?

Before you start abusing me, the new platform is passport[dot]immigration[dot]com[dot]Ng while the old one was passportintl[dot]immigration[dot]com[dot]ng and have the apply/signup button now hidden

It's well. So I only have to wait endlessly or go back to the office and pay new money for a new renewal application. But the issue is that double applications won't work since the passport is linked to one NIN and passport number.

Vmoukam:


This one loud. I will advice you abort the mission and go to a physical passport office and do it. Unless you want stories. I was told that if there is an error on your application, it can't be changed and if your document have issues, the application can't be approved. And once not approved, your money can't be refunded back neither can you use it for another application

abhosts:
I think the new minister is a typical example of i-too-know and oversabi. The old system just needed a few tweaks like opening more biometric capture outlets in major cities to decongest existing ones, and making passport booklets available in massive quantities. The guy is doing a very shoddy job while the corrupt Press keeps hyping him.

ObiPandora:
Yet people like you want beta Nigeria but because the minister is not from your hate filled tribe you are condemning an approach that should have been in place over 10 years ago.

So we should stick to the archaic way of going to the passport office n wait endlessly to bribe officials ?

All the reforms the man brought about is it about your so called I too know as well. Simce1999which minister as done a single half a sensible as this minister for your to start running him down.

Maybe bigotry that ruined Kanu Ojukwu not be you end out of endemic hate for the superior Yorubas.

Vmoukam:
Hello guys,

So after the widely publicised news about the launch of the "effective and mind blowing" new online platform for passport application, I decided for a first time to try a Nigerian government online platform.

On the 9th of January, I decided to apply for my passport renewal on the platform. Everything went nicely and payment was seamless. The problem began when I wanted to book appointment. On booking appointment, a popup that shows "invalid date" keep popping up. For 2 days, no solution to this issue. So I had to visit the passport office in Ikorodu and later Ikoyi branch. Turned out that it was a general problem and the crowd at Ikoyi for the same problem is another story for another day

4 days later, I was later able to book appointment. On the day of appointment, I arrived to meet lots of people already waiting. Now this is the observation:

1. The people that applied on the old online passport platform had no issue and went ahead with capturing (yes, we already had a former online platform for application that would eventually turn out to be more efficient than this new platform based on experience, but was phased out by Tunji Ojo on launch of the new one).

2. The immigration officers acted as if they are angry with people for applying online. They would be like "Baba, no disturb us, shey u applied online, go back online, online will attend to you". One blatantly told me that my paid money is gone and free gift to government. That I will eventually apply physically when I am tired. Meanwhile they are charging 55,000 naira for 32 pages passport (something that is 35,000 naira online) while someone I met said he paid as high as 105,000 for 10 years 64 pages passport (unverified information as he didn't show me evidence. My best friend applied for 80,000 naira for his and turned out to 32 pages though).

3. The people that applied physically or through agents had no issue with capturing

4. Then everybody that applied from the day the new platform was launched could not capture. We were told that our application was not found. Apparently it have not been approved. Unlike the former online application platform that does instant approval after payment approval, the new one need to be approved by the Minister's office which I know is a clumsy excuse. So we ended up going back while some officers were charging 5,000 naira with promise to help find solution.

Now my question is, why phase out the old platform that was effective to start a new one that is as ineffective as physical application if not worse. Brothers and sisters, 10 days after application, I am yet to my application approved, same as other people I got their contacts. No solution in sight and no updates and the contacts for immigration office never connects. Best it would do is ring and noone picks.

No defamation to Tunji Ojo but on this new online application, it was just unnecessary, and just another means to corner funds. Just like a governor starting new projects and leaving that of the predecessors. Why didn't he even bother to upgrade the old platform if it was as effective as needed?

Before you start abusing me, the new platform is passport[dot]immigration[dot]com[dot]Ng while the old one was passportintl[dot]immigration[dot]com[dot]ng and have the apply/signup button now hidden

It's well. So I only have to wait endlessly or go back to the office and pay new money for a new renewal application. But the issue is that double applications won't work since the passport is linked to one NIN and passport number.

Vmoukam:
I was able to do my capturing after visiting for the third time. The capturing was smooth and fast as I went for renewal. Once the setbacks are removed, the system will function well.

From my discovery, most of the delays were intentionally done by the officers. If you did physical registration, you have higher attention than online registration. I was there by 7:30 and captured by 4:00pm; and that's after the general boss came and saw my face along few others that did online and was like "I have seen these faces since morning". Out of anger, he took us directly into the capturing room and asked for our files. My file was just sitting there with vetted written on top. But anyway, thank God for everything.


The passport would be ready for collection in 3 weeks time.