I have been trying, without success to purchase an online anti virus software for my appliances for a very long time. After filling in my card details, I'm told that my account was not debited. I made a mail to the software company and they asked me to contact my bank. My account details and card is said to allow online transactions. But I am still not successful buying an anti virus.
Please cam anyone explain what may be responsible and or what step I can take to remedy this.
Thank you.