Shared by @PureMIND_ on social media platfor, X.

Dear @EKEDP

I am a band A customer as duly confirmed by your office (see screenshot below)

Since your company did not waste time to implement the new N225/kWh, I have taken it upon myself to monitor your supply uptime and downtime hours from 12:00am 4th of April to 11:59pm 4th of April 2024.

In that 24 hours, you supplied my BAND A area with 12hour,4mins of electricity while downtime hours amounted to 11hours,55mins.

It is pertinent to note that you have charged me and others in our area who bought units after the implementation at the new rate based on the fact that we are on Band and are expected to have nothing less than 20hours of electricity supply in 24hours.

We have been charged upfront for a supposed premium service while your company has failed to honor your own part of the bargain.

The question I have which I am sure that many Nigerians you serve also have is, who pays for hours of downtime?

Am I and other Nigerians in these shoes supposed to continue to pay N225/kWh while we are getting the service expected of a Band C customer (up to 12hours uptime) ?

Your swift response will be highly appreciated before this issue is escalated to the appropriate quarters.

The X user went further to inquire about devices that monitor up and down time, with a view of getting accurate timestamps for the power supply in their locality.

People using generator in their offices wants to deliver 24hours electricity? Great scam looming.