Vesti gives humans the power to move overseas to 100+ countries. We are the future of legal Immigration and global migration. Vesti uses deep technology like AI and Blockchain to help thousands of Immigrants to find new homes.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer.

The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing support to ensure our customers' needs are met promptly and effectively.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.

Provide accurate information about products/services, pricing, and availability.

Maintain accurate records of customer interactions and transactions using our CRM system.

Identify and escalate complex issues to the appropriate department or supervisor for resolution.

Proactively identify opportunities to enhance the customer experience and contribute to the continuous improvement of our processes.

Assist customers in placing orders, processing returns, and resolving any issues or complaints efficiently.

Collaborate with other team members to ensure seamless communication and coordination in addressing customer needs.

Qualifications

Proven experience in customer service or a related field.

Excellent communication skills, both verbal and written.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong attention to detail and accuracy.

A positive attitude and a passion for delivering exceptional customer service.

Strong problem-solving abilities and the ability to remain calm under pressure.

Proficiency in using CRM software, especially Zendesk and other relevant computer applications.

Salary Range
N100,000 - N150,000 / month.

How to Apply