Dear Sir/Ma


"It's all to do with the training: you can do a lot if you're properly trained."

- Elizabeth II, Queen of Great Britain and Northern Ireland

Make sure you are properly trained. See the full range of courses available from Blueace Training.


Competencies in Service Strategy
Customer Care Essentials
Customer Handling Skills for Call Centre Reps
Creating and Managing Service Level Agreements
The Business of Facility Management Services
Enterprise Contact Centre Training - -The Call Centre Environment
Management Strategy Retreat – the 9 Steps
Business Review Process
Change Management – Leading
Change Change Management – Supporting & Sustaining Change
Mastering the Performance Management System
Basic Management Process – Young Managers Development Programme
Guide to Setting Up a New HR Department
Advanced Human Resources Management
Targets Setting & Performance Appraisal Processes
Effective Performance Appraisal Skills
Training Managers to Train - Classroom Training Delivery Skills
Targeted Interviewing Techniques – the Techniques, the Benefits

Starting and Running a Consultancy Practice

email us blueace2010@yahoo.com