Different types of hosting companies exist. Some web hosting companies answer their support emails a lot faster than they answer sales related emails, while others do exactly the opposite. You find that strange?

Generally, good companies focus on their current customers and they regard (not without reason) support tickets as more important than new sales. Sure, the sales department should be reasonably good too, but, as a customer, it's reassuring to know that you come first when time is short.

I am not saying that you should not send emails to the sales teams. Certain questions are to be sent to the sales department, but the department that really should be tested (customer wise) is the support department. The reason is that after you sign-up for the service you will deal almost exclusively with the support staff.

By sending a test email web several things can be verified and compared:

1. The amount of time it takes to receive a response.

2. The quality of the response.

3. The personal level of the conversation and politeness.

This will be just a sample to give you a rough idea. You are free to make-up your own test.

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