IT Technician / Trainer

Location: Mgbuoba, Port Harcourt

We are currently looking to hire an experienced IT Technician/Trainer to join us in an IT technical
•Identify and isolate technical issues and initiate action as appropriate.

•Consult with business partners to resolve complex international IT problems and issues.

•Represent the IT organization in technical forums and projects.
service delivery role to provide support for our desktops, servers, and networks. In this role you will be required to implement IT solutions for both hardware and software to users in the program.

Key responsibilities:

•Perform problem isolation and resolution for user IT issues.

•Implement and support Windows XP and Windows 7 desktop environment, Windows 2003 servers, Video Teleconferencing, LAN-WAN infrastructure, telephony and Blackberry technologies.


•Analyze installation and problem management performance data to increase quality and reduce variation and rework.

•Document and deploy technical processes and procedures.

•Collaborate with service providers, technical design teams, peer organizations, and customer IS focal organizations to satisfy IT requirements.

•Candidates will be required on a period of rostered on-call duty tech for out of hours support.

You should demonstrate the following competencies:

•Able to communicate with and support teammates, customers, and suppliers in a professional manner.

•Able to demonstrate excellent English oral and written communications skills.

•Able to demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.

•Able to demonstrate superior knowledge of desktop computing systems including operating systems, networks, hardware, software packages and utilities, computer control languages and commands.

•Able to demonstrate the ability to analyze, select, build, assemble, test, certify, evaluate, implement, manage and maintain desktop, network and server delivery systems, subsystems, and components.

Able to undertake basic hardware and software training.


Email CV to: ict@ictek.co.uk
Closing Date: 25 May 2012