Overview
In today's fast-paced world, professionals have to be able to get their point across quickly or they won't be effective. To succeed in this type of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical professionals build rapport with a wide variety of individuals, prepare effective business documents and prevent unnecessary conflict.

Who Should Attend?
Technical professionals interested in maximizing their professional communication skills.

Prerequisites:
None.

Number of Days
1 day

Programme Content:
Characteristics of Technical Professionals
Strengths and shortcomings of technical professionals
Do you speak techie?


Defining Communication
Different levels of meaning
The communication process
Levels of communication


Communication Filters
Identifying filters: Age, race, ethnicity, culture, gender
Success attribution and others


Personality Assessment (Myers-Briggs Type Indicator®)
Assessment/interpretation
Type distribution
Team type
The need for opposites


Building Rapport
The ways humans connect
Paraphrasing statements
Encouragement
Non-verbal and subtext messages


Who Are You Talking To?
Communicating with your manager
Communicating with your customer
Communicating with your team
Reinforcing feedback
Corrective feedback


Writing Business Documents
What should you include
What action do you want readers to take?
Putting pen to paper
Use the active voice
Don’t let writer’s block bog you down


Electronic Communication
E-writing
Netiquette
The shape of email


Date & Time:
Saturday, August 11, 2012
Time: 9am – 5pm

Training Fee:
₦25,000

Training Venue:
10 Adebo Close, Off Wilmer Street, Ilupeju, Lagos

Inquiries:
training@businessitnigeria.com, 08164459492, 01-8426354 or click the link below:
http://www.businessitnigeria.com/Training.aspx?default=1