₦airaland Forum

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@ maxuche, go selll your lies somewhere else. Can you explain why you seem to know so much about the broken T.V? you must be a very good 'customer'. what a coincicdence you just happened to join naira land a few days ago when the truth started coming out about those thieves. Nice try though

Obviously this maxuche cannot be trusted. This is a company of rougues. He must me an insider as he seems to have his version of the broken T.V. Can he explain to me why there was no response from Impex (I emailed them n the U.S.) with regards my missing goods. Not even an acknoledgement or apology, nothing. So dont just say the lagos end lacks customers service. The entire organization is rotten and you my friend are questionable.

@Hynman, thanks for the offer to file a joint claim, the goods are worth over $100 but I can't be bothered with such loosers. They will get what they deserve. I am not sure how much longer they will be around at this rate anyway. I wish you the best of luck with your suit. As for others, please dont get burnt by them.

Finally got my shipment from Impex. This is my worst experice ever with a company. If you are thinking of using them, you have been warned! These people have no customer service whatsoever, they show no regret or remorse for dissapointing customers. When I opened the boxes, I noticed a few of my products missing. On top of everything they are bloody thieves. Someone in thier company had picked some of the best of my goods and decided he would keep them for himself. I will never use them again.

Update:

When I called first thing this morning, I was told that the air cargo section of the airport was shut down aas customs ordered all clearing stopped. That was the story. I called other sources at the airport only to find out this asa a BIG LIE!
I called them back to inform them what I had found out. At this point they pretend that this is the information that they are getting from thier clearing agent but they will send someone to confirm; A few hours later I call again and the story is now that the clearing agent lied to them. I find this very hard to believe. Would a company rely on the story of one clearing agent  or do thier due deligence to confirm the authenticity of his claim. Or maybe all agents that day decided to lie to impex.

It's must be a vast left and right wing conspiracy! At this point, I dont know when we are going to get our stuff   

Well you will probably keep on waiting. I contacted them today and I am hearing stories. They sent a text message to make it look like our goods were already here and we should go and pay into thier account. Upon paying we went to collect and they told us the goods were still at the airport and this was thier new procedure! Believe me, they did not make this clear in the text. Aparently they don't have enough money to clear the goods. A source within the organizaion tells me they had to borrow money the previous week to be able to clear the goods and thats why they changed thier policy. These goods are already over 1 week late by the way. Now they don't have a clue when we will actually get them. I hope ad pray my stuff is not stuck or I will be suing.

@ DAKT: I tried you nigerian number but it's not going thru. Do you have any other numbers in Nigeria? I would like to talk to you about shipping through you in the future.

I have also just shipped impex. Please save yourself the stress and avoid this company like the plague. I was told 4-5 days, called them and they initally couldn't even find my goods. Eventually, they said they had ever left U.S. when I complained the lady, Titi told me that I should be happy that I at least found my goods ! Now that's what I call customer service.

Ok!! Finally some good news. This was in the papers today, so we can expect things to start changing soon.

http://www.thisdayonline.com/nview.php?id=153634