Role:Sales and Marketing Officer

Job Summary:
The sales manager is tasked with achieving the sales goals of the company. Develop and implement sales strategies, oversee the training and development of the sales team, and analyze sales data to make informed decisions in alignment with and achievement of the set objectives and key results(OKR).

Job Description:
Being the interface between the company and her customers.
Prepare sales budget and projections and approving expenditure.
Develop a sales strategy to achieve organizational sales goals and revenues.
Cultivate effective business relationships with executive decision makers in key accounts.
Making data-informed decisions to drive performance and resource allocations.
Liaise with other company functions to ensure achievement of sales results.
Overseeing and driving performance of the sales team.
Prepare a personal quarterly work plan in alignment with company OKR.
Attend other tasks as assigned.

Qualification and Requirements:
Bachelor’s degree in Business Administration, Sales, Marketing, or a related field
Minimum of 4 years experience in sales or business development, preferably in the
Agency banking space
Excellent communication and interpersonal skills, with the ability to build strong
relationships with customers and internal stakeholders
Strong analytical and problem-solving skills, with the ability to use data to inform sales
strategies and tactics
Experience in developing and executing sales strategies and plans, and achieving sales
targets
Strong leadership and team management skills, with the ability to motivate and coach a sales team to achieve results
Proven track record of success in sales management, including the ability to drive
revenue growth and meet sales targets

Gross Salary band: N150,000-200,000 Monthly Gross


Send your cv to - greenecareers@gmail.com

Job Title: Lead, Customer Care
Location: Abuja

Job Summary:
The Lead Customer Care Officer is responsible for overseeing the customer care team in our organization. This position requires strong leadership, communication, and problem-solving skills, as well as a deep understanding of digital banking products and services.


Duties & Responsibility:
-Supervise a team of customer care officers to ensure excellent customer service is provided to digital banking clients.

-Provide support and guidance to team members in resolving complex issues and handling customer complaints.

-Develop and implement customer care policies, procedures, and standards to improve customer satisfaction and retention.

-Monitor customer feedback and analyze data to identify trends, issues, and opportunities for improvement.

-Collaborate with other departments, such as IT, marketing, or sales, to ensure seamless customer experience across all channels and touchpoints.

-Lead training and development programs for customer care officers to enhance their skills and knowledge.

-Manage customer care budgets, resources, and staffing levels to ensure operational efficiency and effectiveness.

-Provide regular reports and updates to senior management on customer care performance, metrics, and initiatives.

Qualification & Experience

-Minimum academic qualification of BSc. or HND in English Language, Mass Communication or any other related field

-A minimum of 4 years of experience as a Lead, Customer Care in a Fintech organization, general operations or project management role

-Ability to manage a team and ensure that subordinates provide customers with appropriate information and services
Ability to initiate steps to resolve issues/problems affecting customer service timeously.

-Comfortable in a fast-paced, demanding and analytical fintech environment
Proven track record in sales, customer acquisition/retention, with a demonstrated ability to increase network expansion/volumes.

-Creative communicator with an ability to work across multiple communications channels with experience of influencing others to drive results
Advanced skills in MS office tools (e.g. Excel, Word ad Powerpoint).

-Good knowledge of the CRM Software

NB: You must be based in Abuja and have a good experience as a Lead, Customer Service in Digital Banking

Click to apply👇🏽

/LeadCustomerService