The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of Customer Care.

The Institute's resources include:
• Customer Care certification courses (which b20consulting offers check out www.b20consulting.com)
• Front-line skills and management training
• Customer satisfaction measurement programs
• Customer Care assessments
• Other programs designed to improve customer loyalty

CCI conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Forums and workshops and publishes the Customer Care Update.

Over 9,000 Customer Care professionals have joined the Institute and it has assisted companies such as Toyota, BellSouth, GE, DirecTV, Chevron, Dunkin' Donuts and Nestle with enhancing their Customer Care programs.

The Institute was founded by Roger H. Nunley. As Director of Industry and Consumer Affairs for the Coca-Cola Company, he took a small correspondence function and developed it into a world-class customer service organization.

Other companies, including many of Coca-Cola’s customers, sought Roger’s advice on how to improve their Customer Service operations. This, along with Roger’s experience at Coke, his involvement in service-related professional associations, and his extensive research on available resources and the needs of other service professionals inspired him to establish the Customer Care Institute in 1994.


Affiliated partner in Nigeria is b20consulting
www.b20consulting.com
we offer Customer Care trainings,Customer Relationship management & Call Centre certification in Nigeria.
Memebership of the CCI is available via our certification courses.
for more info & details email info@b20consulting.com

Call centre certification training available in Abuja,Lagos and Port Harcourt

visit www.b20consulting.com

1.referals to Call Centre companies
2.Career talk with Telecoms HR managers
3.Membership of Customer Care Institute USA.

Call now for bookings.
08039440149