Administration and Office Management: Best Practices and Technologies
Why Attend
Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advent of communication technology, the skills these assistants require have become diversified, and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance, and good interpersonal instincts. This course tackles all these behavioral skills while focusing on areas related to the use of technology to get things done effectively and successfully.
Course Methodology
The course involves a mix of self assessment tools, showcases of computer applications, brief presentations by the consultant and participants on course related topics, and videos to enhance learning and real life implementation.
Course Objectives
By the end of the course, participants will be able to:
Define and apply the new roles of executive assistants and administrators to meet modern challenges
Use technology to get more done and to stay connected with the office and their boss
Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
Create quality standards for a motivating and productive office environment
Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
Identify and improve the competencies they require to keep generating added value services
Target Audience
This course is designed for people who have graduated from an office administration program or have several years of documented work experience in the secretarial or office administration fields. It will also benefit those interested in qualifying for entry level supervisory or managerial office positions, as well as those currently in related positions and seeking to improve their professional knowledge and skills in order to succeed in today's high technology offices.
Target Competencies
Administration of computer applications
Time management
Telephone, email and office communication and etiquette
Motivating and improving productivity
Writing skills
Dealing with diversity
Indexing and archiving
Meetings and events management

FEES
N49,999(including tea breaks and lunch daily)
Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and trainer.

NO 21 OILFIELD AVENUE OFF SCHOOL RD ELELENWO
PORT HARCOURT

March schedule:
Weekday: 21th - 23th March
Weekend: 19th,20th & 26th March (weekend only)
Thanks

Ciel Consulting PMP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.


Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
Customer Reviews

About Us


Program Overview:

Learn the fundamentals of project management and kick-start your career with this Introduction to Project Management course. This course covers the basics of PMP, agile, scrum, and Microsoft Project 2016.

Program Features:

6 hours of high-quality elearning content

15 end-of-chapter quizzes

5 downloadable ebooks

Course completion certificate

4 PDUs offered


Delivery Mode:


Online self-learning


Prerequisites:

There are no prerequisites. Anyone with an interest in the project management field may take this course.

Target Audience:

This Introduction to Project Management course is ideal for professionals who want to learn the fundamentals of project management and pursue a career in this booming field. It is ideal for project managers, associate/assistant project managers, team leads/team
managers, project executives/project engineers, software developers, and any professional aspiring to be a project manager.

When you complete this Introduction to Project Management course, you will be able to accomplish the following:
Master the fundamentals of project management and how portfolios, programs, and projects related to one another
Understand program evaluation and review technique, and perform qualitative risk analysis

Gain a fair understanding of agile methodologies and scrum topics

Learn how to manage projects using MS Project 2016


Certification Details and Criteria:


Complete 85% of the online self-learning course


Course Curriculum:


Lesson 01 - Introduction to Project Management

Introduction to Project Management
Objectives
Project
Project Management Program Management Portfolio Management
How Portfolios, Programs, and Projects Relate to One Another
Project Management Office Managing the Triple Constraints Organization Structure Functional Organization Projectized Organization
Matrix Organization
Project Lifecycle vs Product Lifecycle Project Management Process Map Project Management Process Groups Quiz

Lesson 02 - Project Management Techniques - Overview

Project Management Techniques Overview
Objectives
Project Selection Techniques
Project Selection Techniques (contd.) Project Selection Techniques (contd.) Work Breakdown Structure
Work Breakdown Structure Example
Gantt Chart
Gantt Chart Relationships
Network Diagram
Network Diagram Example
Critical Path Method
Program Evaluation and Review Technique
PERT Example
Earned Value Management
Quality Planning vs. Quality Assurance vs. Quality Control
Quality Management Concepts Responsibility Assignment Matrix and RACI Risk Categorization
Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses
Types of Contract
Stakeholder Engagement Assessment Matrix Stakeholder Engagement Assessment Matrix Example Quiz

Lesson 03 - Introduction to Agile and Scrum

Introduction to Agile and Scrum
Objectives
Agile Manifesto
Agile Project Management
Agile Project Management Life cycle
APM Framework What is Scrum Scrum History
Overview of Terminologies used in Scrum
Overview of Scrum Roles Best Practices of Scrum Quiz


Lesson 04 - Other Agile Methodologies

Other Agile Methodologies
Objectives
Overview of Agile Methodologies
Overview of Crystal
Introduction to Extreme Programming
Introduction to Dynamic Systems Development Method
Overview of Feature Driven Development
Agile Unified Process
Quiz

Lesson 05 - Managing Projects Using MS Project 2016

Introduction to Project Management
Objectives
Microsoft Project 2016
Basic Information for a New Project
Microsoft Project 2016 Interface
Create Project from a Blank Project Template Components of a Blank Project Template Create Project from an Existing Template Create Project from an Existing Project
Create Project from Microsoft Excel Workbook Create Project from Microsoft SharePoint Task List Types of Base Calendar
Create New Base Calendar
Set Baseline
Create a Template from a Completed Project
Create Task Dependencies with Links
Create Project Milestones
Timeline View Project Summary Resources Responsibility Matrix Types of Resources Add Resources
Add Resources (contd.) Work Resources Material Resources
Cost Resources Generic Resources Adding Date Constraints Setting Deadlines
Adding Project Percentage
Identifying Critical Path Using MS Project
Reports and Dashboards
Master Projects and Subprojects
Inter Project Dependencies
Resolve Resource Conflicts between Shared Projects
Quiz

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 08064907949, www.cieledu.com.ng

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
About Us


Program Overview:

Certified Information Security Manager (CISM®) is a key certification for information security professionals who manage, design, oversee, and assess enterprise information security.
This CISM certification course is closely aligned with ISACA's best practices and will help you learn about IT security systems, including risk analysis and the best ways to mitigate
security risks.


Program Features:

45+ hours of Applied Learning

Lifetime access to self-paced learning

Industry-recognized course completion certificate

16 CPE’s offered

Official CISM® Review Questions & Explanations Database

Official Review manual from ISACA



Delivery Mode:


Online Bootcamp: Live Virtual Instructor-led Classes and Online self-learning content
To become a CISM certified professional or to opt for this CISM course, you need to fulfill some criteria, including:

A completed application submitted within five years from the date of initially passing the examination (you must ensure that all experience is independently verified by employers)
Relevant experience must have been gained within the 10-year period preceding the application date for certification (or within five years of passing the examination)
Three of the five years of work experience must be gained in the role of an information
security manager (it must be broad and gained in three of the four CISM domains)


Target Audience:

The[b] CISM[/b] certification is a globally recognized professional requirement in the IT security domain. This certification is best suited for security consultants and managers, IT directors and managers, security auditors and architects, security system engineers, CISOs,
information security managers, IT consultants, and risk officers.



Key Learning Outcomes:

By the end of this online Certified Information Security Manager (CISM®) training course,

you will have full, working knowledge of:

Information security management activities and reviews of the infrastructure

Plans and performance of information security requirements

Life-cycle-based risk management practices and principles

Risk management steps during events that might affect security baseline

Analyzing techniques for mitigating risks to acceptable levels



Certification Details and Criteria:


Attend 1 LVC Class and complete 85% of online self-learning course

Domain 01 - Information Security Governance

Lesson 1: Information Security Governance Overview Lesson 2: Effective Information Security Governance Lesson 3: Information Security Concepts and Technologies Lesson 4: Information Security Manager
Lesson 5: Scope and Charter of Information Security Governance
Lesson 6: Information Security Governance Metrics Lesson 7: Information Security Strategy Overview Lesson 8: Creating Information Security Strategy Lesson 9: Determining Current State Of Security Lesson 10: Information Security Strategy Development Lesson 11: Strategy Resources
Lesson 12: Strategy Constraints
Lesson 13: Action Plan to Implement Strategy


Domain 02 - Information Risk Management and
Compliance

Lesson 1: Risk Management Overview
Lesson 2: Good Information Security Risk Management Lesson 3: Information Security Risk Management Concepts Lesson 4: Implementing Risk Management
Lesson 5: Risk Assessment
Lesson 6: Controls Countermeasures
Lesson 7: Recovery Time Objectives
Lesson 8: Risk Monitoring and Communication

Domain 03 - Information Security Program Development and Management

Lesson 1: Development of Information Security Program
Lesson 2: Information Security Program Objectives
Lesson 3: Information Security Program Development Concepts
Lesson 4: Scope and Charter of Information Security Program Development
Lesson 5: Information Security Management Framework Lesson 6: Information Security Framework Components Lesson 7: Information Security Program Resources
Lesson 8: Implementing an Information Security Program Lesson 9: Information Infrastructure and Architecture Lesson 10: Information Security Program
Lesson 11: Security Program Services and Operational Activities


Domain 04 - Information Security Incident Management

Lesson 1: Incident Management Overview Part 1
Lesson 2: Incident Response Procedures Part 1
Lesson 3: Incident Management Organization Lesson 4: Incident Management Resources Lesson 5: Incident Management Objectives
Lesson 6: Incident Management Metrics and Indicators Lesson 7: Current State of Incident Response Capability Lesson 8: Developing an Incident Response Plan
Lesson 9: BCP/DRP
Lesson 10: Testing Response and Recovery Plans
Lesson 11: Executing the Plan

About Us:


cieledu Consulting is the world’s #1 online bootcamp provider that enables learners through rigorous and highly specialized training.
We focus on emerging technologies and processes that are transforming the digital world, at a fraction of the cost and time as traditional approaches.
Over one million professionals and 2000 corporate training organizations have harnessed our award-winning programs to achieve their career and business goals.


For more information, please visit our website: https://www.cieledu.com.ng Consulting.com/cyber- security/cism-certification-training

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 08064907949, www.cieledu.com.ng

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
About Us


Program Overview:

Learn how to unleash the power of digital channels with Ciel Consulting’s Digital Marketing 101 training course. In the digital era, businesses are reinventing their marketing strategies to better engage and connect with their customers. This course will equip you with the skills, insights, and digital know-how to be a highly effective digital marketer and generate a
measurable impact on your company’s bottom line.


Program Features:

2.5+ hours of high quality elearning

13 end-of-lesson quizzes

Lifetime access to high-quality, self-paced elearning content

Industry-recognized Course Completion Certificate

One assessment test at the end of the course



Delivery Mode:


Online Self Paced.



Prerequisites:

There are no prerequisites required to enroll in this course.
This Digital Marketing 101 Certification Training is ideal for freshers, traditional marketers, entrepreneurs, brand and communication managers, and sales professionals


Key Learning Outcomes:


By the end of this online Digital Marketing 101 course, you will be able to:
Understand the fundamentals of digital marketing Understand the customer lifecycle in marketing terminology Gain knowledge of future marketing trends and technology


Certification Details and Criteria:


Complete 85% of the online self-learning content

Pass the assessment test with a minimum score of 60%


Course Curriculum:


Section 0 - Course Introduction

Lesson 1 - Introduction


Section 1 - Fundamental Concepts of Digital Marketing

Lesson 1 - Introduction to Digital Marketing
Lesson 2 - History of Digital Marketing
Lesson 3 - Developing and Nurturing a Digital Culture
Lesson 4 - Where is Digital Marketing Headed
Lesson 5 - Global Impact of Digital Marketing

Section 2 - Customer Lifecycle

Lesson 1 - Acquisition Lesson 2 - Engagement Lesson 3 - Conversion
Lesson 4 - Onboarding, Retention, and Expansion


Section 3 - Marketing Technology

Lesson 1 - Mobile and IoT Lesson 2 - Analytics
Lesson 3 - Challenges of an Offline-Online Experience


Section 4 - The Future of Digital Marketing

Lesson 1 - A Peek Into the Future

About Us:


Ciel Consulting is the world’s #1 online bootcamp provider that enables learners through rigorous and highly specialized training.
We focus on emerging technologies and processes that are transforming the digital world, at a fraction of the cost and time as traditional approaches.
Over one million professionals and 2000 corporate training organizations have harnessed our award-winning programs to achieve their career and business goals.

[b]Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Ciel Consulting PMP® training is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.


Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Course Curriculum
Customer Reviews

About Us


Program Overview:

Learn the fundamentals of project management and kick-start your career with this Introduction to Project Management course. This course covers the basics of PMP, agile, scrum, and Microsoft Project 2016.

Program Features:

6 hours of high-quality elearning content

15 end-of-chapter quizzes

5 downloadable ebooks

Course completion certificate

4 PDUs offered


Delivery Mode:


Online self-learning


Prerequisites:

There are no prerequisites. Anyone with an interest in the project management field may take this course.

Target Audience:

This Introduction to Project Management course is ideal for professionals who want to learn the fundamentals of project management and pursue a career in this booming field. It is ideal for project managers, associate/assistant project managers, team leads/team
managers, project executives/project engineers, software developers, and any professional aspiring to be a project manager.

When you complete this Introduction to Project Management course, you will be able to accomplish the following:
Master the fundamentals of project management and how portfolios, programs, and projects related to one another
Understand program evaluation and review technique, and perform qualitative risk analysis

Gain a fair understanding of agile methodologies and scrum topics

Learn how to manage projects using MS Project 2016


Certification Details and Criteria:


Complete 85% of the online self-learning course


Course Curriculum:


Lesson 01 - Introduction to Project Management

Introduction to Project Management
Objectives
Project
Project Management Program Management Portfolio Management
How Portfolios, Programs, and Projects Relate to One Another
Project Management Office Managing the Triple Constraints Organization Structure Functional Organization Projectized Organization
Matrix Organization
Project Lifecycle vs Product Lifecycle Project Management Process Map Project Management Process Groups Quiz

Lesson 02 - Project Management Techniques - Overview

Project Management Techniques Overview
Objectives
Project Selection Techniques
Project Selection Techniques (contd.) Project Selection Techniques (contd.) Work Breakdown Structure
Work Breakdown Structure Example
Gantt Chart
Gantt Chart Relationships
Network Diagram
Network Diagram Example
Critical Path Method
Program Evaluation and Review Technique
PERT Example
Earned Value Management
Quality Planning vs. Quality Assurance vs. Quality Control
Quality Management Concepts Responsibility Assignment Matrix and RACI Risk Categorization
Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses
Types of Contract
Stakeholder Engagement Assessment Matrix Stakeholder Engagement Assessment Matrix Example Quiz

Lesson 03 - Introduction to Agile and Scrum

Introduction to Agile and Scrum
Objectives
Agile Manifesto
Agile Project Management
Agile Project Management Life cycle
APM Framework What is Scrum Scrum History
Overview of Terminologies used in Scrum
Overview of Scrum Roles Best Practices of Scrum Quiz


Lesson 04 - Other Agile Methodologies

Other Agile Methodologies
Objectives
Overview of Agile Methodologies
Overview of Crystal
Introduction to Extreme Programming
Introduction to Dynamic Systems Development Method
Overview of Feature Driven Development
Agile Unified Process
Quiz

Lesson 05 - Managing Projects Using MS Project 2016

Introduction to Project Management
Objectives
Microsoft Project 2016
Basic Information for a New Project
Microsoft Project 2016 Interface
Create Project from a Blank Project Template Components of a Blank Project Template Create Project from an Existing Template Create Project from an Existing Project
Create Project from Microsoft Excel Workbook Create Project from Microsoft SharePoint Task List Types of Base Calendar
Create New Base Calendar
Set Baseline
Create a Template from a Completed Project
Create Task Dependencies with Links
Create Project Milestones
Timeline View Project Summary Resources Responsibility Matrix Types of Resources Add Resources
Add Resources (contd.) Work Resources Material Resources
Cost Resources Generic Resources Adding Date Constraints Setting Deadlines
Adding Project Percentage
Identifying Critical Path Using MS Project
Reports and Dashboards
Master Projects and Subprojects
Inter Project Dependencies
Resolve Resource Conflicts between Shared Projects
Quiz

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Program Overview Program Features Delivery Mode Prerequisites Target Audience
Key Learning Outcomes

Certification Details and Criteria

Course Curriculum Customer Reviews About Us




Program Overview:

Ciel Consulting’s CISA® course is aligned with the latest 2019 edition of the CISA exam and ensures that you ace the exam on your first attempt. Most jobs in this field either require
or prefer that candidates have a CISA (Certified Information Systems Auditor) certification. The CISA training course will enhance your understanding of IS audit processes and also
help you understand how to protect information systems.



Program Features:

69 hours of blended learning

29 hours of Online self-paced learning

40 hours of instructor-led training

Five simulation exams

10 industry-based case studies

Five domain-wise test papers

Exam pass guarantee (except for Africa and the Indian subcontinent) Exam voucher included (except for Africa and the Indian subcontinent)


Delivery Mode:


Blended - Online self-paced learning and live virtual classroom

To get your CISA certification, you need to:

Submit the completed application within five years from the date of initially passing the examination
Get all the experience you’ve listed verified by your employers. The experience should have been gained within the 10-year period preceding the date of application or within five years of
passing the examination



Target Audience:


IS/IT auditors/consultants IT compliance managers Chief compliance officers
Chief risk and privacy officers

Security heads/directors

Security managers/architects



Key Learning Outcomes:

Upon completion of this CISA course, you will:

Be able to identify and assess vulnerabilities and report on compliance and institutional controls
Gain a better understanding of IS audit and assurance guidelines, standards, and best practices
Learn how to govern and control enterprise IT environments

Understand the acquisition, development, testing, and implementation of information systems

Develop a working knowledge of the five domains of CISA, as prescribed by ISACA Acquire the relevant knowledge and skills required to pass the CISA certification exam by
ISACA


To become a CISA certified professional, you must meet the following requirements: Pass the CISA examination
Submit an application for CISA certification

Adhere to the code of professional ethics

Adherence to the continuing professional education program

Compliance with the Information Systems Auditing Standards


Ciel Consulting Course Completion Criteria-


Online Classroom:

Attend one complete batch
Complete one simulation test with a minimum score of 60 percent


Online Self-Learning:

Complete 85 percent of the course
Complete one simulation test with a minimum score of 60 percent


Course Curriculum:


Domain 00 - Course Introduction
Domain 01 - Process of Auditing Information Systems
Domain 02 - Governance and Management of IT
Domain 03 - Information Systems Acquisition, Development, and Implementation
Domain 04 - Information Systems Operations, Maintenance, and Support
Domain 05 - Protection of Information Assets


Free Course: CISA® - What’s New 2018
Domain 01 - Process of Auditing Information Systems
Domain 02 - Governance and Management of IT
Domain 03 - Information Systems Acquisition, Development, and Implementation
Domain 04 - Information Systems Operations, Maintenance, and Support
Domain 05 - Protection of Information Assets

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Program Overview Program Features Delivery Mode Prerequisites
Target Audience

Key Learning Outcomes Certification Details and Criteria Customer Reviews
About Us


Program Overview:

The CCBA Certification course covers the basic skills needed by business analyst professionals. CCBA is a formal recognition of a business analysis practitioner’s expertise,
based on the standards of the International Institute of Business Analysis (IIBA®).


Program Features:

16.5 hours of high quality e-learning content Courseware aligned to IIBA's 2016 CCBA release Lifetime access to self-paced learning
Industry-recognized course completion certificate

Three simulation tests

Six case studies

22 PDUs offered


Delivery Mode:


Online self-learning


Prerequisites:

You need to have at least 3,750 hours of business analysis work experience aligned with the BABOK® Guide in the last seven years (of which a minimum of 900 hours is in two of the six knowledge areas OR 500 hours in four of the six knowledge areas).
You also need to have 21 hours of professional development in the past four years and two references from a career manager, client, or CBAP® recipient.
The CCBA certification training is designed for individuals with some knowledge of business analysis and ideal for business professionals aspiring to become business analysts.


Key Learning Outcomes:

By the end of this Certification of Capability in Business Analysis (CCBA) course, you will:

Understand the skills and techniques needed to become a business analyst Execute and apply business analysis practices as outlined in the BABOK Guide Access and prioritize requirements in life cycle management
Deliver higher quality results with increased consistency and efficiency


Certification Details and Criteria:


Complete at least 85% of the CCBA course

Complete one assessment test with at least a 60% score


Course Curriculum:


Lesson 01: Introduction to IIBA and CCBA Certification

Introduction to CCBA Certification


Lesson 02: Introduction to BABOK v3

Introduction to BABOK v3
Business Analysis
Competencies of a Business Analyst
Techniques referred to by BABOK v3
Quiz
Key Takeaways

Lesson 03: Business Analysis Planning and Monitoring

Introduction to Business Analysis Planning and Monitoring
Plan Stakeholder Engagement
Plan Business Analysis Governance
Plan Business Analysis Information Management
Identify Business Analysis
Quiz
Key Takeaways
Case Study


Lesson 04: Elicitation and Collaboration

Introduction to Elicitation and Collaboration
Prepare For Elicitation Conduct Elicitation Confirm Elicitation Results
Communicate Business Analysis Information
Manage Stakeholder Collaboration
Quiz
Key Takeaways
Case Study


Lesson 05: Requirements Life Cycle Management

Introduction to Requirements Life Cycle Management
Trace Requirements Maintain Requirements Prioritize Requirements
Assess Requirements Changes
Approve Requirements
Quiz
Key Takeaways
Case Study


Lesson 06: Strategy Analysis

Introduction to Strategy Analysis
Analyze Current State Define Future State Assess Risks
Define Change Strategy
Quiz
Key Takeaways
Case Study

Lesson 07: Requirements Analysis and Design Definition

Introduction to Requirements Analysis and Design Definition
Specify and Model Requirements
Verify Requirements
Validate Requirements
Define Requirements Architecture
Define Design Options
Analyze Potential Value and Recommend Solution
Quiz
Key Takeaways
Case Study


Lesson 08: Solution Evaluation

Introduction to Solution Evaluation Measure Solution Performance Analyze Performance Measures Assess Solution Limitations
Assess Enterprise Limitations
Recommend Actions to Increase Solution Value
Quiz
Key Takeaways
Case Study

Customer Reviews:
We are confident that these procedures will enable you to pass the exam in one sitting.

Schedule;
Classes are available online and offline.

Weekend and weekday classes are available.

Venues:
Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

Cb]Ciel Consulting PMP® training[/b] is aligned with the new syllabus and exam structure 2021. It is designed to ensure that you clear the PMP® exam in the first attempt.
Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the 5 Process groups and 10 knowledge areas as prescribed by PMI®.
We
Our PMP Training is a comprehensive bundle which not only guarantees your exam success but also makes you a robust Project Manager.
guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the PMP® certification. The training is inline with PMBOK 6.

It includes:

Training on Project Management Professional (PMP)
Free Exam Prep resources
Use of Primavera P6
Use of MS Project CCC

Course Syllabus:

Module 1 Business Environment (Exam Domain III)
Project management concepts
Project Life Cycles, Phases and Process Groups
Project Benefits and Value
Compliance
Change Management
External Business Environment Changes

Module 2 People (Exam Domain I)
Project Manager Role and Tuckman Ladder
Forming—The Project Manager
Storming
Norming
Performing
Adjourning

Module 3 Process – Design (Exam Domain II)
Governance Structure
Incremental Value
Project Methodology and Knowledge Areas
Agile and Hybrid Project Methodologies
Project Artifacts
Data Gathering and Analysis
Project Integration Overview
Project Integration Knowledge Areas

Module 4 Process – Constraints (Exam Domain II)
Project Scope Management
Project Schedule Management
Project Cost Management
Project Resources Management
Project Quality Management
Project Procurement Management
Project Risk Management

Module 5 Process – Managing and Closing (Exam Domain II)
Change Control
Stakeholder Engagement
Communications
Knowledge Transfer
Use of MS Project
Use of Primavera P6
Mock Exam and Certification

We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


We are confident that these procedures will enable you to pass the exam in one sitting.

Please if you have any question concerning our project management training


Schedule;
Classes available online and offline.

Weekend and weekday classes are available.

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

FOR MORE DETAILS PLEASE CALL THE FOLLOWING Hotlines: 07039147221, www.cielgr.com

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but una voted him for 2nd term

But Anioma has a university know as Admiral university of Nigeria, along Ogwashi uku - Ibusa road,

Customer Service Management
Why Attend
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sustained organization-wide effort, driven by the top and permeating all aspects of the organization culture. The resulting customer-centric organization becomes a formidable competitor whose model cannot be easily copied. In this course, we look at what it takes to build a customer centric organization.
Course Methodology
Case studies, self-evaluation exercises, application of service quality tools, video clips with debriefs, oral and written questions resulting in debates and more are all used in this course in addition to brief consultant and participant presentations.
Course Objectives
By the end of the course, participants will be able to:
● Develop a wholistic customer care approach by taking into consideration 7 different aspects of the definition of customer service
● Create objectives and programs to maximize internal customer satisfaction
● Evaluate the design, implementation and analysis of customer satisfaction surveys
● Use customer complaints as springboard for service improvement
● Write Service Level Agreements (SLAs) to ensure clarity and conformance
● Assess the service aspect of the organization or department through well chosen Key Performance Indicators (KPIs)
Target Audience
Executives, managers and decision makers who are keen on improving performance by taking their customers to higher levels of satisfaction, as well as customer service managers and supervisors interested in advanced customer service tools.
Target Competencies
● Customer orientation
● Conceptual thinking
● Balanced decision making
● Quality orientation
● Understanding of prospects’ motivation

Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and trainer.

Course Outline
● Defining and appreciating the customer
● Definition of customer
● Definition of customer service
● The internal and external customer
● Importance of the internal customer
● The need for motivated employees
● The need for qualified employees
● Silo mentality
● Destroying the silos
● Customer service as a strategic imperative
● From ‘suspect’ to ‘partner’
● Going up the ladder ● The 'KANO' model
● ‘Basic’ attributes
● ‘Performance’ attributes
● ‘Delight’ attributes
● The customer centric organization
● Customer service as a strategic imperative
● The 7 practices of Customer-centric organization
● Customer satisfaction surveys and other vital tools
● Understanding your customers
● Importance of segmentation
● Principles of customer segmentation
● Focus groups
● Customer satisfaction surveys
● Key terms
● Major survey methods
● Questionnaire examples
● Customer survey guidelines
● Types of satisfaction surveys
● Basics of sampling
● Attributes to measure
● Customer satisfaction index
● 'RATER' in depth
● Service quality (servqual) gaps model
● Customer complaints and service recovery
● Facts and their implications
● Symptom versus cause
● Root cause analysis
● Failures do happen
● The recovery paradox
● The strategic initiative
● Tactical activities
● The ‘WOW!’ factor
● Service Level Agreements (SLAs)
● SLA definition
● Characteristics of effective SLAs
● Key elements of an SLA
● Steps in SLA development
● Quality versus cost
● SLA metrics
● KPIs for customer service
● Monitoring performance through key performance indicators
● The 4 perspectives of the balanced scorecard
● Impact of the customer perspective
● Characteristics of good KPIs
● Building customer service KPIs

details
Supply Chain and Logistics Management
Why Attend
Supply chain and logistics management have been among the fastest evolving business disciplines over the past 2 decades. The continuous arrival of innovative concepts and techniques into the mainstream has resulted in a non-stop journey of learning and development for professionals in supply chain and logistics. This course covers the latest essential practices in forecasting, planning, procurement, transportation, warehousing and logistics. It also covers the SCOR Framework for continuous performance improvement across the supply chain.
Course Methodology
This course leverages a variety of learning tools including : exercises, case studies and videos.
Course Objectives
By the end of the course, participants will be able to:
● Recognize trends and modern practices in supply chain and logistics management
● Practice forecasting and inventory optimization techniques
● Appraise item categories and formulate appropriate sourcing strategies
● Describe the role and objectives of transportation management in logistics
● Use value adding warehousing techniques
● Apply Supply Chain Operations Reference (SCOR) framework for management of supply chain performance
Target Audience
Supply chain and logistics professionals, in particular those at operational, supervisory and management level. The course is ideal for those seeking to complement their supply chain and logistics experience with the latest theoretical knowledge in preparation for assuming a higher position.
Target Competencies
● Supply chain management
● Logistics
● Forecasting and materials planning
● Transportation
● Warehousing
● Reverse logistics
● Sustainable operations
Associations
Location & Date
Ciel Consulting reserves the right to alter dates, content, venue and trainer.
Chartered Institute of Logistics and Transport (CILT) : Ciel Consulting is an Approved Training Provider (ATP) in the region for the Chartered Institute of Logistics and Transport (CILT). Established in 1919, CILT is the world’s leading supply chain, logistics and transport professional body with over 33,000 members across the globe. CILT seeks to add value to individual and corporate members by enhancing their knowledge, careers, and businesses by setting, supporting and delivering professional standards and education in the fields of logistics, transport and supply chain. By attending Ciel Consulting’s CILT accredited courses, participants can earn CPD units as well as attain modular unit award courses that can be combined for international certification
Course Outline
● Modern supply chain and logistics trends
● Supply chain overview
● Role of logistics
● Sustainability in supply chains and logistics
● Supply chain configuration
● 3PL concepts
● 4PL concepts
● Materials forecasting and inventory planning
● Qualitative forecasting theories
● Forecasting panels
● Thought leaders
● Delphi technique
● Quantitative forecasting techniques
● Seasonal demand forecasting
● Moving average
● Weighted moving average
● Exponential smoothing
● Forecasting error
● Identifying bias
● Determining economic order quantities
● Determining reorder points
● Replenishment strategies
● Make-to-stock ● Make-to-order
● Assemble-to-order
● Procurement and go-to-market strategies
● Role of procurement
● Procurement process flows
● Sourcing strategies
● Vendor management
● Partnerships and alliances
● Role of transportation and shipping in logistics
● Definition of fleet management
● Objectives and costs of fleet management
● Transportation modes
● Optimized routing and cubing
● Incoterms for international commerce
● Role of warehousing in logistics
● Warehousing network design
● Configuration of warehousing space
● Value adding activities
● Stockpiling, spot stocking and assortments
● Cross docking, break bulking and consolidation
● Mixing, postponement and assembly-to-order
● Warehousing equipment and tools
● Reverse logistics
● Supply Chain Operations Reference (SCOR) framework for performance management
● SCOR framework overview
● Identifying level 1, 2 and 3 SCOR metrics
● Customizing level 4 SCOR metrics
● Setting performance targets
● Continuous performance improvement
Address:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt.

Electrical Transient and Analysis Program (software program for electrical engineers)
ETAP
ETAP is the leading software used by Electrical engineers for modelling of Electrical equipment in power plants, FPSOs, Transmission and Distribution stations to name a few. Being the leading software in the industry, knowledge of ETAP has become a SKILL for Electrical engineers of today.
ETAP is a program developed for the Microsoft® Windows operating systems. It is fully interactive and allows you to make changes to the one-line diagram, run system studies, and graphically review study. It gives you the opportunity to explore the many features and capabilities of ETAP including Load Flow, Short-Circuit, Motor Acceleration and Arc Flash and many more.
During the training, comprehensive course notes will be provided with practical hands on examples.
PREREQUISITES:
Basic knowledge of Electrical principles, symbols, equipment and design.
TRAINING MODULE:
In this training manual, you will Learn how to:
• Creating One-Line Diagrams, (adding elements, connecting elements, creating networks etc)
• Editing Element Properties (Generators, Motors, Cables, Transformers, Lumped Loads etc)
• Protective Device Coordination and Selectivity
• Load Flow Analysis (Normal and Unbalanced)
• Short Circuit Analysis (IEC and ANSI)
• Arc Flash Analysis (Quick Incident Energy and Global)
• Motor Acceleration Analysis (Static Motor and Dynamic Motor)
• Panel Systems
• Transient Stability
• Other modules based on attendees request and time permitting.
• Complete Project Assignment
OBJECTIVES
At the end of the course, you should be able to:
• Build system single line diagrams using IEC standards and ANSI standards.
• Interpret and analyze Electrical study reports such as Load Flow report, Short Circuit report etc.
• Size protective devices; understand the principle of electrical protection and Transient Stability.
• Read and interpret TCC curves, Understand Arc Flash analysis, and recent IEEE and IEC regulations.

Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Plot E10 FHA Road, Karu Site. Beside RCCG Zonal Headoffice, Abuja, FCT.

DATE:
5 Days Electrical Transient and Analysis Program(ETAP)Training
Lagos, PH and Abuja

ETAP | Weekday | Oct. Mon. 16th – Fri. 20th |5 Days | N49,999
ETAP | Weekend | Oct. Sat.14th – Sat. 28th | 2 Wknds| N49,999

Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -

Highlights of the training
• A two day professional certification course in Advanced Human Resource Management
• Professional Certificate of Advanced Human Resource Course
• Option of International Professional Certification in Human Resources (HRMP or HRBP)
• Exam preparation kit for HRMP and HRBP
• Course content:

• Module 1
• Introduction to Human Resources Management
• Organizational structures
• Equal Opportunity and the Law
• Strategic Human Resource Management and the HR Scorecard
• Job Analysis
• Personnel Planning and Recruiting
• HRM and organizational strategy
• HRM and change management.

• Module 2
• HR planning and policy
• Recruitment and retention
• Establishing salary structures
• Staff engagement and team building
• Stages of team development
• Teamwork using Johari Window

• Module 3
• HR and conflict management
• Timesheet management
• Performance management
• Employee Testing and Selection
• Interviewing Candidates
• Training and Developing Employees
• Performance Management and Appraisal
• Managing Careers

• Module 4
• Establishing Strategic Pay Plans
• Pay for Performance and Financial Incentives
• Benefits and Services
• Ethics, Justice, and Fair Treatment in HR Management
• Labor Relations and Collective Bargaining
• Employee Safety and Health
• Managing Global Human Resources

Training Pack contains
• Dessler Human Resource Management (For your HRMP and HRBP Exam)
• Customized training materials (soft copies)
• Profile development for human resource practitioners
• Organized and efficient training process
• Tea and Snacks to be provided
• Modules to be handled by practicing and certified human resource professionals
• Conducive environment for learning
•Internship and Employment Support

•Training aligned with the HRBP methodology

•Use of HR Software (BambooHR)

•Professional Certificate of Advanced Human Resource Management Course

•Option of International Professional Certification in Human Resources (HRMP or HRBP)

•Exam preparation kit for HRMP and HRBP

Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal headoffice. By Cornershop, Abuja.

DATE:
3 Days Resource Management Training
Lagos, PH and Abuja
HRM | Weekday | Oct.16th -18th 2017 | 3 days | N49,999
HRM | Weekend | Oct.21st – 28th 2017 | 2 Weekends | N49,999
Click here to see Training Highlights . http:///2dsmqr3

Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -

Course Agenda Week 1 Day 1. Introduction to CRM® Course Certification
What are CRM
Application Requirements for the CRM® Exam
Guidelines to Fill Up the CRM® Application
About the CRM® Exam
CRM® Exam Syllabus
Feasibility Studies: Preparation, Analysis & Evaluation
Fundamentals of Customer Care & Exceptional Customer Service Skills
Gaining Customer insights: The Customer Research strategies
Optimizing the Moment of Truth in Customer Service
Why are Customers Important?
Customers are the Reason we are in the Business
We want our Customer to Continue to Choose us
Customers Experience Statements
Customer Service & Business Development Strategies

Day 2. BUILDING & MANAGING RELATIONSHIP
The Dynamics of Customer Relationship Management
Customer Psychology Management
Strategic Customer Servicing2+
Customer Service Quality Process
Handling Customers Complaints & Techniques for Dealing with Angry Customer
Designing & Managing Customer Service Culture
Aligning Customer Service Strategy with Corporate Strategy
Strategic/Key Accounts Management Strategies Day 4. Project Integration Management



Day 3. Practical Walkthrough
The Customer Service/Sales Profile
Managing Initial or Stand-Alone Transactions
Installation and use of CRM+ software
2.1 About the course

Ciel Consulting PMP® training from Simplilearn is designed to ensure that you clear the CRM® exam in the first attempt. Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the Process groups and knowledge areas as prescribed by CRM®. We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the CRM® certification.
2.2 What are the course objectives

Objectives/Benefits
After attending this workshop, participants would have gained knowledge and practice of:
* Setting & clarifying customer service goals and how to achieve it
* Building formidable group of loyal customers
* Demonstrating commitment to customer service attitudes
* Customer service and company's future
* Classifying profitable customers & service each excellently
* Recording customer retention rate between 90-95% consistently annually
* Maximize profit for their organizations
* Providing prompt & courteous services
* Manage customers' special request
* How to deal with an Angry Customers
* Projecting professional image
* Appropriate & Correct Telephone Etiquette
* Professionally handle service failure and recovery strategies


2.3 Who should do this course
This course is designed for all whose actions, task or decisions affect or relates to customer acquisition, retention and management. They includes but not limited to:
Business Owners
Managers/supervisors
Customer service representatives
Call centre agents
Sales/Marketing Staff
Operations/maintenance staff
Accounts/finance personnel
Field Service professionals & managers

2.4 What does the training pack contain?

Certificate of completion.
CRM Training materials
Training Manuals
Exam Prep Book
EQMS installation and training
Students Workbook and Project Templates
Real-life application and understanding
Certified and Experienced trainers
Exam support including registration and scheduling Free exam Prep class.

Venue:
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT.

Call our Hotlines for Reservations: Lagos, Abuja, PH

Dates:
2 Days Customer Relationship Management Training
Lagos, PH and Abuja
CRM | Weekend | Oct. 21st – 28th 2017 | 2 days | N35,000
CRM | Weekday | Oct.16th – 17th 2017 | 2 Wkend| N35,000
TIME: 10:00am - 5:00pm
Click here to see Training Highlights. http:///1RNBAlO
Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -