₦airaland Forum

How to start a call centre in Nigeria requires a few steps:



get an office
Get a physical office if your are gonna have all your agents work form one location

setup the call centre
Since most modern call centres are VOIP based, I'd suggest you get a VOIP consultant to help you set up the call centre

then hire and train your agents and supervisor(s)
Here I'd suggest you get a workforce manager to help you with this. The reason being that he/she will also help you work out shifts, SLA etc

finally get your customers
You already know how you're gonna do this

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integrate IP pbx with PABX system.

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Call these Guys they are into Ip solutions

We sell and install ip-pbx products in Nigeria and we are committed to the distribution of new generation technology products in the field of enterprises.An ip pbx system (Internet Protocol) (Private branch exchange) is a business telephone system designed to deliver voice or video over a data network and inter operate with the normal Public Switched Telephone Network (PSTN).VoIP (Voice over Internet Protocol) gateways can be combined with traditional pbx functionality enabling businesses to use their managed intranet to help reduce long distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure ip system which in most cases give greater cost savings, greater mobility, and increased redundancy.
Small office phone system solutions delivers so much more today than just a dial tone.Today, a small office phone system is increasingly part of a network—Internet Protocol (ip) network that seamlessly ties together data, voice, video conferencing, wireless, instant messaging, and other business-critical communications tools and applications.VoIP (Voice over Internet Protocol) gateways can be combined with traditional pbx functionality enabling businesses to use their managed intranet to help reduce long distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure ip system which in most cases give greater cost savings, greater mobility, and increased redundancy.

Small office phone system solutions delivers so much more today than just a dial tone.Today, a small office phone system is increasingly part of a network—Internet Protocol (ip) network that seamlessly ties together data, voice, video conferencing, wireless, instant messaging, and other business-critical communications tools and applications.

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