₦airaland Forum

Pierocash:
urs is better, sometime ago I wanted to withdraw frm my account, I was told my signature isn't regular after signing abt 5x.the lady denied me d withdrawal, I shouted and yelled at her, I told her ok I want to close my account give me all my money, d protocol officer begged me and I was granted my request.
most times u need to learn Hw to yell and shout at them and u wil see them comply.

YOU GO FEAR FEAR OOOO

tonnieblaise:
why go through all this stress to upgrade an account....i'll just empty the account and walk out...what nonsense...customer care service in most banks is zero, fraustrated set of people that are looking for whom to unleash their anger and fraustration on ...


#iranu

Infact out of anger i said i wanted to close the account and i was told i needed to go to akwa ibom were i open the account.

I JUST LAUGHED IN SWAHILII

INTROVERT:
you a should have made noise in the bank asking for the ops manager or branch manager because bankers don't like noise made in banks. All banks have phone numbers pasted on the walls in case of a complain about poor services.




my 2kobo

thanks introvert, i hear people get their banking issues resolved by creating a scene. i dont really know how to do that. I have the intention of calling their number maybe tomorrow but again i remembered i had a similar issue with UBA and posted it here on nairaland. And before i could say JACK ROBINSON the issue was swiftly resolved. I decided to use the same medium.

Hello friends,

I write to express my displeasure about how I was treated at firstbank ikotun branch. It is not fair the stress a customer is made to pass through to get a service all in the name of valid identification.

This is my story

During my service days, we were made to open a bank account actually I open 2 accounts. One was for my NYSC Allawee and the other one was PPA alawee which happens to be firstbank.

Unknown to me that the type of account is know as a corpers account and it is limited and as its restriction like maximum amount that can be deposited and stuff like that. I never knew.

I came to know about the limitations of the account a month ago. I was expecting a sum of money that was above N300,000 from a company that claimed payment has been disbursed. I told the company I had not received the money and I was told to print out my statement.

It happened twice only for me to discover that the account was limited. I explained to the company about the limitation of that account and I was told to upgrade the account or provide another account without such limitations.

I tried upgrading my account with firstbank ikotun branch at that instance so that I can receive the payment from the company and they bambosed me with the requirements and that it will take time or I should go to the branch were I open the account(akwaibom state were I served) CAN YOU BELIEVE THIS.

Well, I couldn’t travel to akwaibom and I could not wait that long for my account to be upgraded so I opted for my other bank(THIS IS HOW BANKS LOOSE CUSTOMERS BECAUSE OF REQUIREMENTS) I am coming to that in a moment.

I got the confirmation of account from my other bank without stress and disbursement of funds will be made soon by the company to my other account soon. Yesterday I decided to return to first bank to upgrade my account and activate my internet banking and make other enquiries.

Prior to this time, in the banking hall they pasted the requirements for opening accounts

VALID IDENTIFICATION(any one of them)
1. international passport
2. drivers licence
3. voters card
4. national identification(I presented this one and was refused NINS)

UTILITY BILLS(any one of them)
1. nepa bills(3months)
2. water bill
3. house rent receipt or tenement agreement

This was pasted in the banking hall and I made sure I have everything even extra.

I received a rude shock yesterday and I was also insulted by one of the staff or the staffs. How you may ask?

When it got to my turn I requested for an upgrade of my account and I was told to go and get A VALID ID and UTILITY BILL. It was as if he wanted to discharge me quick so he can continue with his work and paused when I told him I had every documents(international passport, nepa documents(photocopy) and my house rent receipt(original copy) which I just paid for about a week ago).


After filling the form, I submitted the form and my documents. He looked at the nepa documents and said it was a copy and that he needed to sight the original copy before he could proceed. I said well I have my house rent receipt. This is where I got insulted and I will explain.

He looked at the house rent receipt and showed two of his colleague and made a comment that the receipt dosent look original that it looks like all those road side receipt. I was angry and said why would he say such a thing that this was the receipt issued to me after paying my house rent in the same firstbank ooo bearing my name and my house address.

It is not fair and I think I deserve an apology from them. And come to think of it whether it is fake or not. Is it not their duty to check whether I actually live at that address or not.

FIRSTBANK IKOTUN IT IS NOT FAIR AND I THINK I DESERVE AN APOLOGY FOR THAT STATEMENT BY YOUR STAFF. HE MAY DENY IT THOUGH. BUT HABA IT IS NOT FAIR.

Well, I let that pass and decided to go home angry of course. I met with my landlady to give me the original copy of the nepa documents with the hope that I will be attended to today. My brothers and sister I received a ruder shock today if you permit me to use the word.

I met with the lady and explained that I was here yesterday and I was asked to bring the original nepa documents. She sighted it and said it can not be accepted because there was a biro writing on it.
The so called biro writing was on power holding official letter head and stamped. It is also accompanied with a payment receipt. She said it was for the prepaid meter and that I needed to go to power holding for them to print a slip for and all that. I went to power holding to get the slip and I was told to bring my card.


I had to go back home collected the card and that of my landlady just incase for them to print out the slip. I received another shocker I was told to make payment to the card for a receipt to be generated for me. My brothers and sisters I have never been frustrated like this before in my life. I just left and decided to come back home.


Well this is what I have to say to FIRSTBANK IKOTUN BRACNH

1. You may end up loosing more customers than gaining them with this overly strict IDENTIFICATION REQUIREMENT. I think it is taken to the extreme.

It should be noted that the same documents rejected by FIRSTBANK IKOTUN was accepted by ACCESS BANK IKOTUN for similar transaction without any stress at all. You can go there and confirm if you which.

2. I met an elderly man in his sixties complaining bitterly about this and that requirement from FIRSTBANK IKOTUN that he had to come with all the documents he had at home just incase. I would have taken the snap shot but it escaped me.

3. Some of the laws should be waived. yes we know security is very important. But in my own case I came with a valid means of identification(INTERNATIONAL PASSPORT) and utility bill (nepa document and house rent receipt). Even though the nepa document was deficient for the fact that I also have a house rent receipt bearing my name and house address wasn’t that sufficient enough to be attended to. At least it is pasted as part of the requirement in the banking hall so I wonder why it was rejected by some over zealous staff(SORRY NO OFFENCE I TRY TO KEEP MY ANGER AT CHECK)

4. Finally, if there is any SENIOR FIRSTBANK BANK STAFF reading this post who can help me resolve the issue I will really appreciate it.

I like firstbank and still want to continue banking with them.

Thanks for reading and sorry for the long epistle just trying to express the way I feel.

UPDATE TO MY EALIER POST ABOUT UBA

Hello friends, I received a call from someone I believe to be a staff of UBA on Friday the 31st of july with respect to my post on nairaland as regards my experience in one of their branches at ikotun.

He apologized to me and promised to call the branch manager to help me look into the matter.

In the afternoon of today Monday the 3rd of August, I received a phone call from a staff (maybe the manager) apologizing and promised to get the issue resolved if I could come over to the branch with my passport and other documents.

Immediately, I got prepared and arrived at bank branch. I met with him and explained to me about security issues and stuff like that and told me the issue will be resolved immediately I finished with my other enquiries(africard and africash).

I was directed to another staff who now attended to me. To cut the whole story short, I am pleased to tell everyone that my details as been updated as I am now able to receive alert on my phone now.(GODWIN)

As for the internet banking, I was told I would receive an alert in 2 days time. I also applied for the UBA Africard and was told I would receive an alert by Friday.

So I must say that I am happy now and longer have the intention of closing my account again(LOL)

I must say that nairaland is a forum/platform that really facilitate the resolution of issues. I never really thought this issue could be resolved that soon. I was like to begin waiting for another 6months(LOL)

Anyway, to all who contributed and viewed my post I want to say a BIG THANK YOU.

Cheers.

Ohans04:
I understand what you are going through but believe if you need further clarification you should call their contact center or send an email to cfc@ubagroup.com am sure this would help keep your head up and no too dey vex [color=#770077][/color]

thanks for your concern.

adeagbeleniyi:
Brother, i feel you jare. I think you should send a mail to cfc@ubagroup.com referring to this post with your details to enable the bank investigate this issue because its not fair. Kai its not fair at all.....

Thanks I will look into it

Available

I was at the UBA Ikotun, Arida branch yesterday for the following reasons:

1. to update my profile(phone no, email and house address) as a good citizen.
2. to activate my internet banking
3. to make enquiries about Africash and Africard

it should be noted that I was there some months back and I was told I need a valid means of identification. I left and went to do the national identity registration at alausa and I was given a slip and was told I could use it for any banking transaction.

I returned to the branch and to my surprise I was told it was not recognized only the plastic one was and that I needed to get my BVN.

My understanding about BVN from the adverts and commercial is that it can be used as a means of identification at the bank for any bank transaction. Oh boy!!! I was very wrong and received another shock that I still needed a valid means of identity.(intl passport, drivers licence or PVC).
Of what use is the BVN then is my question?
And when will the new national id card be issued? Well over 9months since I registered.

So, I opted to get my international passport about a week ago. I also armed myself with my nepa receipt and my house rent receipt just to make sure they don’t give me any excuse again.

My brothers and sisters I received another rude shock. At this time I was very angry inside me(for time wasting, money spent for transport and acquiring the passport) all for what but just to update my profile and to make use of africash and get africard.


What was their excuse?
That my passport is less than 6months old. New CBN policy. Can you imagine my anger now? I comported myself though.

There are so many questions begging for answers now.

For someone who just acquired his/her passport or drivers license and does not have a PVC. They should at least make use of his/her nepa bill or house rent receipt to cover for that 6months.

I asked the staff. Does it mean I have to wait for another 6 months before I can be attended to. The staff was unable to answer but said it was CBN policy.

Out of anger, I said I wanted to close my account(I didn’t mean it) I was told that was a process that will take 2weeks and that I will need identification and so on. Can you imagine?

I was really angry yesterday but I am ok now sha.

My questions now are these

1. After going through the stress of BVN what is the use if you still need more identification for banking transaction?
2. After going through the stress of NINS. Of what use is it if it is not recognized in our Nigeria banks? When will the plastic card be issued? More that 9 months since I registered.

My opinion about that 6months policy on means of identification should be waived.

Thank you
sorry mod if i posted in the wrong section

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Arise01:
Hw was ur interview man? I applied also bt nt interview yet.

it was ok.

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Please does anyone know much about this company.

i am expected to be there for an interview tomorrow.

cheers

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2baga:
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