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AND I REPLIED THEM RIGHT BACK!

thank you for replying me, but i am still disappointed at you guys
i really hate it when am being patronized with some jargons that are meant to prove that the speaker is smarter or has facts or talked to like i am some street dunce.

first of all, for your info, i have tried your ATM phone number update severally and it still doesnt work
the day i went to initiate a security question, i did provide a valid national I.D before the process was initiated so do not tell me to provide one like am stupid enough to go to a bank without one.

the only part any of you have said that has made sense is asking me to provide the utility bill of the former address with you that i said i do not want to change, how come nobody mentioned this earlier?
but even that in itself is erroneous, there is absolutely NO CODE in this world and age that cannot be reverted, NONE!!!
so do not tell me that until i produce a utility bill my account will be automatically restricted, that is just arrant rubbish!!
is it not your tech guys that instituted that code, so why do you make it sound like its impossible to revert?

let me ask you, if the house you stayed in 10 years ago was not your personal home and now you have moved to another location, what are the chances that you can get info from that old apartment right now?
for you guys to have such a lame law as asking me to go and fetch the utility bill of the former apartment i was when i registered the account just goes to tell how poorly you guys are in touch with reality and how careless you guys are for your customers.

this is the very reason a lot of folks do not update their details with you guys because you always find a way to come up with the silliest of processes and seal it up with there is nothing you can do that its the rule'', what STUPID rule!
if you guys can be honest enough to critically analyse your rules, you will see that they are archaic and lack human touch, its almost like you guys expect us to be machines that are static in our ways.

i had an address with you for years, somebody mistakenly updates it and now you are saying for me to revert it to the old one that has been with you for years i have to go back there and get a utility bill for it, when you have that same utility bill in your system that i produced when opening the account.

so if am now in New York, i should find a way to get the bill from the old house, whether the house is still standing or not, whether the landlord is dead or not, whether the property still exists or not, i should just go and manufacture a utility bill for it regardless abi?

my friend please think about it, is that rule not foolish even to the dumbest person?

how can Guaranty Trust Bank that boasts of the best technology in banking in the country be employing such very silly methods for banking in the 21st century?

each time i called you guys, you asked me several questions to prove that i am the owner of the account, i answer all of them satisfactorily, still you are telling me i should go back to where i lived almost ten years ago to go and get utility bill before you can lift the restriction.

Oga or Madam or whoever has just replied me, you guys are still under a rock in that bank of yours, you are living in the caveman days, what you have just explained is so pointless that am ashamed to be associated with your bank in the first place, you guys need an amendment to your rules, even our national Senators come up with more contemporary rules than you guys.

its just unfortunate, am still not impressed. if you had even told me it was a software defect i could have understood but to to say immediately an address is changed the account is restricted and cannot be activated till a utility bill of the new or old address is produced is just terrible.
so you guys did not plan for the eventuality of human error where somebody will mistakenly write 223 isoko street instead of 23 isoko street? so you are telling me that in such situation the person will have to as a matter of must produce utility bill for 223 that does not exist before you can activate the account abi?

then when the person brings a falsified replacement address you will accept it even if he/she does not really live there abi?
na wa. please find another way to solve this problem. if you guys are smart, prove it and come up with another remedy, the one you just offered is just sad.

IMAGINE GTB's REPLY TO ME:

Hi Ejiro Emuobor .
Thank you for talking to us. We apologize for the delay in responding to you. We sincerely empathize with you on any unpleasant experience you may have had with us. Changing your mobile number on our ATM is very easy and self-explanatory. When you slot-in your card, you will see the notice on the transaction menu.

Account profile update inside banking halls requires you provide a valid means of ID bearing your account name. You may need to get such ID to be able to make the update.

For the other complaint. please note that if the CIS officer had made changes on your account it wouldn't have being restricted. If there are discrepancies in the form you filled and the information you have with us in your account profile there would automatically be a restriction on your account and a utility bill would be needed as it is an essential and mandatory requirement for any account opened in a Bank. It ensures that we are acquainted with your identity and is also an industry requirement.

Also note that when an account is blocked or restricted you can only make credit transactions but cannot make debit transactions until the restriction is lifted.

We empathize with you once again and we advise you please provide the utility bill requested for the new address you stated in the form or you visit the branch and fill an account update form inputting your same old address and present a utility bill with your old address. This will enable us lift the restriction on your account. We apologize for any inconvenience caused and we value you as our customer.