₦airaland Forum

Hello all, please I need help with my iPhone. I can’t link my bank acc with my iTunes, I get an error message “your payment method has been declined”.

Kindly visit our service center or call 09056181757 to fix your device

Donaghy:
My Fero Zoom screen is broken, what do I do?

Dear customer, kindly visit our service center to fix your device. For future reference, always switch off your device before removing your SIM/SD card.

Martartins:
Good evening, I got a fero power 2 last month and it was working fine not until TODAY that I tried to change the sim card to my other line, surprisingly it requested for Privacy protection password which I never activated it on my phone. Please what could be done to it?

Dear Valued customer, please kindly visit our service center to state your complain. Your device will be fixed in due course.
Thanks.

oladeleolawale:
Am using FERO MEGA 4G/LTE, Please what can I do to my phone anytime the battery went off or if I eventually restart it, it take about 30 to 45 min before displaying the icons as it gives this error response " Lunche3 is not responding wait or ok " also the OFF and ON button is weak I have to apply force before it goes ON or OFF.

Hello,
We are pleased to inform you that we already have a service center running at Port Harcourt. We expect this service center to serve PH and it's environs. If need be for future expansion, am sure we'll be pleased to contact you.
Thanks.

Collinsrow:
Please my name is Collins Rowland I'm am a phone Engineer, I stay at #26 at Michael's Aba. I want Fero Mobile to help me open a service center in Aba... The company can contact me with this Number +2348064681264

Kindly state your present location to refer you to our nearby center

queenskit:
I also have bad review for Fero phones, I use Fero A4502, the phone hangs more than blackberry and always show either Google play has stopped or more. besides, I can't open multiple pages,by the time I go to d previous page it wil either start loading again or completely close.
As for the help centres,do we all have to go to Lagos to lodge complaint

Kindly visit our Lagos service center at 16, Awolowo way, Ikeja to fix your device.

Geezle:
Hi, I have a cracked screen on my x1. Can I change the screen as soon as possible?

I'm in Ikeja Lagos.

Dear Customer, kindly visit our Port Harcout center to get your device fixed.
Mobile No: 07088913188
Email id: feroservicecentre.phc@gmail.com

foreverfavoured:
I have a Fero A4502 that displays the headphone icon even when it's not plugged in and this affects my calls. what should be done. Stay in pH

Dear Customer, kindly visit our Port Harcout center to get your device fixed.
Mobile No: 07088913188
Email id: feroservicecentre.phc@gmail.com

erei:
Hello, I was given fero pad 7 in the just concluded NBA conference. Please my incoming calls does not display on the screen. What do I do and where is your service center in Port Harcourt.

There's no way to bypass the lock code, if you are in Lagos kindly visit our service center with a proof of purchase of the device to get it fixed Thank you.

Adeyolae:
Please my daughter forgot her lock screen code. Tried different information found online but no luck.

Let me know what to do to bypass the lock code to access the phone. Do not mind the default reset

Thank you

If you are heavy user of Apps, the only way to optimize is to go for a higher model that has more RAM and internal memory. Otherwise, you have to limit yourself to the number of Apps your device can take presently.

LordBaelish:
That's correct. However could you suggest options on how to optimize.

FERO A4001 has just 512MB RAM, I suggest you should reduce the number of Apps you download/operate on it at the same time.
Also check your memory card if at all you're using one.

LordBaelish:
my Fero A4001 is hanging a lot. especially with the time it takes to bring up the keyboard.

please this Android 6.0 is taking almost 50% of the RAM. can I downgrade?

Dear Customer, Kindly visit the below address in your area to state your complain.
Rewjido complex deco road,Robinson plaza, Warri.
And of course you will be charged for the replacement.

billiondd:
Hello.. my Fero A501 screen broke. Where can I fix it? I live in warri... Also, will I be charged for the replacement?

Please visit our collection point at C29 1st floor, shoprite Dugbe

popino:
I was told I had to swap my Fero V505 with some additional cash after the screen broke. They said tgey are facing out that model. Please where in Ibadan can I do that. I stay around UI-Sango-Mokola axis.

Thanks in advance.

To get your Lumia 640 or Lumia 950 devices, kindly call/chat on WhatsApp 09056181757

djtommy:
thanks

Kindly visit our collection point in Abuja to state your complain.
@ GBE 14 $ 15 Banex plaza Cappador mall opp Yoruba mosque Maitama Abuja

benz1339:
please i bought fero royale j1 with time my battery was eight peercent and i plug it to charge and it trip off till now where can i fixed it in abuja

Dear Esteemed customer, we really apologize for any inconveniences this might have caused you. If you have any issues with your device, kindly visit our service center to state your complain. That's why we are here. There's no brand that doesn't have issues, else there won't be need for a service center.
We kindly await you to receive your complain in our center. We are here to serve you better.
Thanks

illuminated93:
My fero A5002 has been working efficiently,not until last week Friday. While using it, a black line appears on the screen,then it suddenly freezes and reboots itself. After a while the dark line appears again and it reboots.I tried the factory reset option, thinking it would put an end to this but,it never did. So I had to flash the phone,still the problem continued. I regret buying this fero phone, I should have gone for already established brands. It's crazy!

Kindly contact this number for your wholesale prices 08098091232.
Thanks for your patronage.

columbushenry:
I want to ask if there is wholesale pricing at your Ikeja Centre Coz I just got into the business

Very good. Thanks for your patience and understanding.

003MAO:
I have collected my phone and it is now working well

Thank you

Please kindly state here the IMEI (the 15 digits) at the back of your device . This is just to know the stage of your device with us and to fast track the process. Thanks.

003MAO:
My device is not working yet as I was told on Saturday to come back again during the week. However, I have not been chanced to go and collect it. I will surely give a feedback once I collect it.

Thank you.

You can get your desired FERO Mobile devices in various Mobile outlets through out the country. Kindly state here your location. Or call this number 09056181757 to make inquiry.
Thanks.

Santos07:
were did u buy it i want to buy the same type.

Dear Customer,
We really appreciate your kind feedback and advice. We also regret any inconveniences. We are trying our best just to serve you better. We promise you that such attitude will not be swept under the carpet. Furthermore, we need to find out if your device is now in good state and how you are you enjoying it. We 'll appreciate your feedback on this.
Thanks for your patronage.

003MAO:
I was at your service center Ikeja last week Saturday and also today but the woman on duty today was very unprofessional and very rude. Apart from my reservation that I have for your products, she even worsened my experience concerning ur products if not for the timely intervention of one of your staff (a man) that came out from the repair room.

My advice, given that ur brand is trying to penetrate the market and gain general acceptability & coupled with majorly bad reviews, at least with my experience and others I overhead at your service center last week and today, I don't think u need someone as rude as the woman you put on duty today to interface with the public on your behalf.

Perhaps, may be she is being forced to do the job coz I could not just fathom her behaviour and attitude. She is an embodiment of bad customer service representative.

Dear Customer,
Do walk into our FERO Mobile center at IKeja to get your accessories.

pyrex23:
hello i am planning to get a fero device and i heard that there is a service center at ikeja but my question is where can i get accessories like casing and battery, they are not on jumia,konga nd slot i hv chekd already. D phone i am planning to buy is fero l100

Dear Customer,
You were asked to pay for a new model of FERO. The old models are being faced out of the market and we took it up as our responsibility to satisfy you by all means. We regret any inconveniences this might have caused you.
Thanks for your patronage.

Realdeals:
I have a bad review for FERO phones. I bought a Fero V505 phone last year October, It had a cracked screen which I took to your Ikeja centre.
I was told the only option is to swap with a lower spec phone and pay N7500. Though I eventually pay the N7500 for the swapping (I actually bought it for someone), the experience leaves me with a bad thought for anything FERO.

Dear Valued Customer, we regret any inconveniences you might have gone through, but kindly note that FERO Mobile never for once had any service center in VI. What we had in VI was a collection center, that was when FERO Mobile repair was undergone by another service center operative.
However, it pleases us to notify you that our major service center had been opened at Ikeja since January 2017. Kindly visit us at 16, Awolowo way opposite ikeja club, Ikeja to get your phone fixed.
Thanks for your patronage.

003MAO:
As far as I am concerned I won't advise people to go for fero. I bought one (A4502) at DSCL VI on January 24, 2017 only for the touch to stop working the following month. I can't even unlock the phone again. And on getting to their supposed service center in VI only for me to hear that they are now in Ikeja.

For me FERO or whatever they call it is no go area not even for my enemy. It's a complete disaster and I regretted buying it in the first place.

FERO Mobile service center is at Lagos, but we have a collection center at the below address in Abuja.
GBE 14 $ 15 Banex plaza Cappador mall opp Yoruba mosque Maitama Abuja

busoye19:
Where is your service center in Abuja?

Visit our mobile service center to fix your device.
Thanks.

Puchee:
Abeg fero zoom u guys don dupe smbody. Imagine i bought fero zoom lte fone last week am using a memory card of 32gb ur internal memory states 8gb nd its nd even up too even if u said sm apps used up d space i calculated all d apps nd all d space cos i saw it there nd its nt even up to 4gb self. Now anything i dowload is saving to d phone memory meanwhile i set default download to my memory card. I wld sue u guys [color=#990000][/color]

Dear Customer, due to circumstances beyond the company, FERO model V505 has been faced out of the market, thus the spare parts are no more available. Nevertheless, V505 are swapped to higher version. However, the swap process might incur some cost. Visit our mobile service center with your purchase receipt and get your V505 replaced. Thanks for your patronage.

libertyfather:
Op pls is there screen available for fero model V505

Dear Customer, due to circumstances beyond the company, FERO model V505 has been faced out of the market, thus the spare parts are no more available. Nevertheless, V505 are swapped to higher version. However, the swap process might incur some cost. Visit our mobile service center with your purchase receipt and get your replaced. Thanks for your patronage.

libertyfather:
Op pls is there screen available for fero model V505

Kindly call or chat me on whatsapp 09056181757 to get your phone fixed

gare2510:
My Nokia Lumia 950 goes off and tries to come on for ever, in addition one of my sim slots is not working took it to your warrior shop and somebody called me to tell me my bill was 100k to fix because somebody had worked on it previously. Not an update or battery issue

Kindly visit our Service center to get your phone fixed

Benqozenero:
hi Op, I tried installing my OTA updates but keep getting error msg saying the file can't be unzip. what can I do? FERO L100

We have a collection point at Ilorin, FONE MART. 71 Ibrahim Taiwo Road Rushmeal plaza.

kayodedada1:
I'm in ilorin kwara state.... Is there any Fero office there?