IyaTola:
Mike, I have submitted all documents and still cannot get my money

Good morning sir/ma,

Thank you for bringing this to our attention.

Kindly provide your phone number, email or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.

Dear Sir/Ma,

Thank you for bringing this to our attention.

We appreciate your positive feedback.

Be assured of our commitment to excellent service delivery.

Kind Regards,

Michael.


[quote author=obi001 post=126327064][/quote]

Josbreed:
After a series of mails I had sent to the email address you just provided, nothing was done as at today, what difference will my phone number make. Anyways, let me give you a clue to my full names so you can search for my application and work on it. Just like my monicker here, my surname starts wit JOS. I an from Jos. First name starts with M and middle name with J.

Hoping to hear from you soonest.

Dear Sir/Ma

Thank you for responding to us.

Please be informed that the information given is insufficient, kindly provide the email used in reaching out to us so as to resolve your complaint.

We await your response.

Best regards,

Michael.

Good afternoon Sir/Ma,

We truly appreciate this feedback, this has been forwarded to our management for immediate action.

Kindly confirm if you are following us on X, if not, kindly follow us on x and dm us.

Best regards,

Michael



[quote author=obi001 post=126307695][/quote]
Please kindly reach out to your management or the person handling your X handle (@LeadwayPensure) to change the settings to allow your customers (any X user) be able to send you Direct Message (DM). IT IS VERY VERY WRONG TO ONLY SET IT TO ONLY ALLOW VERIFY USERS OF X TO BE ABLE TO SEND DM. You are in this business to be able to use every available medium to address customers' complaints, so keeping the settings as stated in the capitalized above is not quite right. This is because not all your customers can afford to pay for the verification fee (monthly or annually) of X.
Thanks

IyaTola:
Your services are extremely poor, to get your money you are asking for too much documentations

Good afternoon Sir/Ma,

We truly appreciate this feedback and would like to tender our sincere apologies for any unpleasant experience you have had.

Please be informed that we are regulated by the national pension commission and as such the documents requested are prerequisites given by our regulator and as such each documents must be present so as to be approved by the commission.

Best regards,

Michael.

Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.

Usually, when this happens, it is most likely you have changed your phone number or contributions have not been remitted into the account during these periods.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.

jackmrandy:



LEAD WAY.. AND ITS THIS SAME LEADWAY I AM USING. FOR OVER THREE MONTHS HAVE NOT GOTTEN ALERT YET. FROM THEM.

Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.