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How Do I Move My Pension Funds From Leadway Assurance To Another PFA. - Career - Nairaland

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How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by Josbreed: 4:47pm On Oct 04, 2023
I lost my job for over a year now, still job hunting. I learnt that one can access 25% of their funds with every Pension Funds Administrator, so that I can start a business. I have mine with Leadway. So I applied for the 25% since before 25th of August, 2023. Some of my friends who deal with other PFAs received their monies within 2 weeks and they told me mine too should not exceed 2 weeks. As at today, 1 month 10 days after the application, Leadway has not paid my money after providing ALL necessary documents.
I have contacted them, but told me that "a search of my information in the NIMC website came back as error". Can you believe that?
All my transactions with the 3 banks and MTN, Airtel accepted my NIN. Even my state government and FSRC have no qualms at all with it. I am tayad of waiting for them. I need a guide on how to move all my funds from Leadway to another recommended PFA. Kindly help.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by jackmrandy: 4:50pm On Oct 04, 2023
Josbreed:
I lost my job for over a year now, still job hunting. I learnt that one can access 25% of their funds with every Pension Funds Administrator, so that I can start a business. I have mine with Leadway. So I applied for the 25% since before 25th of August, 2023. Some of my friends who deal with other PFAs received their monies within 2 weeks and they told me mine too should not exceed 2 weeks. As at today, 1 month 10 days after the application, Leadway has not paid my money after providing ALL necessary documents.
I have contacted them, but told me that "a search of my information in the NIMC website came back as error". Can you believe that?
All my transactions with the 3 banks and MTN, Airtel accepted my NIN. Even my state government and FSRC have no qualms at all with it. I am tayad of waiting for them. I need a guide on how to move all my funds from Leadway to another recommended PFA. Kindly help.


LEAD WAY.. AND ITS THIS SAME LEADWAY I AM USING. FOR OVER THREE MONTHS HAVE NOT GOTTEN ALERT YET. FROM THEM.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by wittywriter: 5:00pm On Oct 04, 2023
OP instruct your new PFA to contact Leadway to have the funds transfered.

Better contact pencom for assistance on the issue then tag Lead on their SM handles.
LeadwayPensure:
Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.loop

Usually, when this happens, it is most likely you have changed your phone number or contributions have not been remitted into the account during these periods.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.


Josbreed
post=126284830] 3 more days to go. [/quote]
[quote author=IyaTola
:
Mike, I have submitted all documents and still cannot get my money

Josbreed:
Thank you, I have just replied Leadway as the commented on this thread. I will give them 1 week, if nothing is done, I am going to Pencom ASAP.
Howard with Pencom ?




Wittyness
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by fullnetwork: 5:24pm On Oct 04, 2023
Run an update.
Then walk to the office of the next pfa and open an account. Then ask for transfer.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by LeadwayPensure: 9:19am On Oct 05, 2023
Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.

1 Like

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by LeadwayPensure: 9:20am On Oct 05, 2023
Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.

Usually, when this happens, it is most likely you have changed your phone number or contributions have not been remitted into the account during these periods.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.

jackmrandy:



LEAD WAY.. AND ITS THIS SAME LEADWAY I AM USING. FOR OVER THREE MONTHS HAVE NOT GOTTEN ALERT YET. FROM THEM.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by Josbreed: 11:29am On Oct 06, 2023
After a series of mails I had sent to the email address you just provided, nothing was done as at today, what difference will my phone number make. Anyways, let me give you a clue to my full names so you can search for my application and work on it. Just like my monicker here, my surname starts wit JOS. I an from Jos. First name starts with M and middle name with J.

Hoping to hear from you soonest.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by Josbreed: 11:31am On Oct 06, 2023
Thank you, I have just replied Leadway as the commented on this thread. I will give them 1 week, if nothing is done, I am going to Pencom ASAP.

1 Like

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by IyaTola: 12:33pm On Oct 06, 2023
Your services are extremely poor, to get your money you are asking for too much documentations
LeadwayPensure:
Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.

Usually, when this happens, it is most likely you have changed your phone number or contributions have not been remitted into the account during these periods.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by IyaTola: 12:34pm On Oct 06, 2023
Nothing will be done, Port ASAP.
Josbreed:
Thank you, I have just replied Leadway as the commented on this thread. I will give them 1 week, if nothing is done, I am going to Pencom ASAP.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by Josbreed: 10:35pm On Oct 08, 2023
LeadwayPensure:
Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.
3 more days to go.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by obi001: 4:42am On Oct 10, 2023
[quote author=LeadwayPensure post=126209478]Good morning sir/ma,

On behalf of Leadway Pensure PFA we apologize for the displeasure experienced as it is not in our nature to leave our customers displeased.

Customer satisfaction is our number one priority.

Usually, when this happens, it is most likely you have changed your phone number or contributions have not been remitted into the account during these periods.

Kindly provide your phone number or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.



Please kindly reach out to your management or the person handling your X handle (@LeadwayPensure) to change the settings to allow your customers (any X user) be able to send you Direct Message (DM). IT IS VERY VERY WRONG TO ONLY SET IT TO ONLY ALLOW VERIFY USERS OF X TO BE ABLE TO SEND DM. You are in this business to be able to use every available medium to address customers' complaints, so keeping the settings as stated in the capitalized above is not quite right. This is because not all your customers can afford to pay for the verification fee (monthly or annually) of X.
Thanks

1 Like

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by LeadwayPensure: 12:54pm On Oct 10, 2023
IyaTola:
Your services are extremely poor, to get your money you are asking for too much documentations

Good afternoon Sir/Ma,

We truly appreciate this feedback and would like to tender our sincere apologies for any unpleasant experience you have had.

Please be informed that we are regulated by the national pension commission and as such the documents requested are prerequisites given by our regulator and as such each documents must be present so as to be approved by the commission.

Best regards,

Michael.

1 Like

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by LeadwayPensure: 12:57pm On Oct 10, 2023
Good afternoon Sir/Ma,

We truly appreciate this feedback, this has been forwarded to our management for immediate action.

Kindly confirm if you are following us on X, if not, kindly follow us on x and dm us.

Best regards,

Michael



[quote author=obi001 post=126307695][/quote]
Please kindly reach out to your management or the person handling your X handle (@LeadwayPensure) to change the settings to allow your customers (any X user) be able to send you Direct Message (DM). IT IS VERY VERY WRONG TO ONLY SET IT TO ONLY ALLOW VERIFY USERS OF X TO BE ABLE TO SEND DM. You are in this business to be able to use every available medium to address customers' complaints, so keeping the settings as stated in the capitalized above is not quite right. This is because not all your customers can afford to pay for the verification fee (monthly or annually) of X.
Thanks
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by LeadwayPensure: 1:03pm On Oct 10, 2023
Josbreed:
After a series of mails I had sent to the email address you just provided, nothing was done as at today, what difference will my phone number make. Anyways, let me give you a clue to my full names so you can search for my application and work on it. Just like my monicker here, my surname starts wit JOS. I an from Jos. First name starts with M and middle name with J.

Hoping to hear from you soonest.

Dear Sir/Ma

Thank you for responding to us.

Please be informed that the information given is insufficient, kindly provide the email used in reaching out to us so as to resolve your complaint.

We await your response.

Best regards,

Michael.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by Josbreed: 8:42pm On Oct 10, 2023
LeadwayPensure:


Dear Sir/Ma

Thank you for responding to us.

Please be informed that the information given is insufficient, kindly provide the email used in reaching out to us so as to resolve your complaint.

We await your response.

Best regards,

Michael.

If you find my file, my email is there. Besides, I have been nack and forth with over 14 correspondences in a thread using that email.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by obi001: 12:06am On Oct 11, 2023
[quote author=LeadwayPensure post=126315272]Good afternoon Sir/Ma,

We truly appreciate this feedback, this has been forwarded to our management for immediate action.

Kindly confirm if you are following us on X, if not, kindly follow us on x and dm us.

Best regards,

Michael



IT HAS BEEN RESOLVED. MANY THANKS 👍

1 Like

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by LeadwayPensure: 10:21am On Oct 11, 2023
Dear Sir/Ma,

Thank you for bringing this to our attention.

We appreciate your positive feedback.

Be assured of our commitment to excellent service delivery.

Kind Regards,

Michael.


[quote author=obi001 post=126327064][/quote]
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by IyaTola: 7:28pm On Oct 14, 2023
LeadwayPensure:


Good afternoon Sir/Ma,

We truly appreciate this feedback and would like to tender our sincere apologies for any unpleasant experience you have had.

Please be informed that we are regulated by the national pension commission and as such the documents requested are prerequisites given by our regulator and as such each documents must be present so as to be approved by the commission.

Best regards,

Michael.
Mike, I have submitted all documents and still cannot get my money
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by LeadwayPensure: 12:29pm On Oct 17, 2023
IyaTola:
Mike, I have submitted all documents and still cannot get my money

Good morning sir/ma,

Thank you for bringing this to our attention.

Kindly provide your phone number, email or reach out to us via this email pensureinfo@leadway-pensure.com so as to rectify this anomaly.

Best regards,

Michael.

4 Likes

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by nathpope(m): 11:23pm On Oct 17, 2023
IyaTola:
Mike, I have submitted all documents and still cannot get my money

How sure are you that this is a verified Leadway Pensure PFA official you are communicating with?
this Leadway moniker is a newly registered moniker.

Moreover, the official email for leadway is info@leadway-pensure.com NOT pensureinfo@leadway-pensure.com
Or am i missing something?

Just beware.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by IyaTola: 2:21pm On Oct 18, 2023
Thank you for your prompt response, I have ported to StanbicIBTC pensions
nathpope:


How sure are you that this is a verified Leadway Pensure PFA official you are communicating with?
this Leadway moniker is a newly registered moniker.

Moreover, the official email for leadway is info@leadway-pensure.com NOT pensureinfo@leadway-pensure.com
Or am i missing something?

Just beware.

1 Like

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by nathpope(m): 4:10pm On Oct 18, 2023
IyaTola:
Thank you for your prompt response, I have ported to StanbicIBTC pensions

Are there any positive changes or differences between these Pensure firms?

2 Likes

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by IyaTola: 5:32pm On Oct 18, 2023
Yes
nathpope:


Are there any positive changes or differences between these Pensure firms?
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by Validated: 2:10am On Oct 19, 2023
Leave Leadway Pensions and Leadway Assurance. They are very unreliable and untrustworthy. I got life assurance for my late mother, after years of collecting premium when she died, they now gave me stories. Sum assured was not paid, premium was not refunded.

3 Likes

Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by IyaTola: 1:43pm On Oct 19, 2023
Run from them, they are the definition of the bolded
Validated:
Leave Leadway Pensions and Leadway Assurance. They are very unreliable and untrustworthy. I got life assurance for my late mother, after years of collecting premium when she died, they now gave me stories. Sum assured was not paid, premium was not refunded.
Re: How Do I Move My Pension Funds From Leadway Assurance To Another PFA. by IyaTola: 10:00am On Oct 21, 2023
nathpope:


Are there any positive changes or differences between these Pensure firms?
Huge difference, standbic doesn't take much to get your money with many documentation.

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