remioshy:


Hi, no I'm located in the uk, and I have been able to get it sorted and registered

Hi Remioshy,

Apologies for contacting but I, like you had, am having issues with the fingerprint scanner. I have received it and I am using using it on a laptop with windows 10 and Java 8, but I get this page to the screen where it shows the boxes for to scan thumbs, but it does not proceed beyond there (does not recognise me scanning thumbs) and if I click proceed, it states "fingerprints must be scanned" (obviously)..

Questions:
1) What software did you use for the scanner when your's arrived or did you just plug it into a comp?
2) What windows operating software is your laptop running?
3) What java are you running?
4) Any exceptional steps during your registration process.

Really look forward to hearing from you ASAP.

Thanks so much in anticipation.