Dieuetla:
I lost my phone last month, went to mtn office for welcome back but only link my line as they can't do Welcome back then. Now I went for the sim swap, they said they have to link my line again. Could you believe I have been unable to link or even retrieve my old line. I have been to two different mtn offices still same story.
Even with my NiN card, thumb print, they said not verified.

I would like to confirm if you have been able to link your line

My phone was stolen and I have been trying to retrieve my sim,but mtn said my verification is not going. I have all required documents including nin but my verification with mtn and nimc is not going. Please what may be the problem anyone