I'd like to make inquiries about your Intelligent Mobile thermometry Disinfection Channel. What is the unit cost, Installation Lead time (delivery address is in Lagos) and After-sales training and support programme.

Overview

Our re-engineering consultancy team is seeking to hire a Customer Care Analyst. Candidate will be responsible for managing customers and will also prepare, analyze and manage business data. You will optimize the CRM function, reporting performance to operational stakeholders and work with internal departments to ensure actions are met timely and accurately according to agreed OLAs. This position will work closely with external clients as well as internal operations groups to ensure the CRM process is seamless, efficient and leads to increased customer retention, significantly reducing lost sales and customer dissatisfaction.

JOB DESCRIPTION

• Communicate effectively with customers and manage requests - promo notification, complaint resolution, 1st level sales enquiry etc.
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Perform 1st level product tests to plan for managing customer experience
• Develop and implement customer retention strategies yearly
• Other CRM & Analytical tasks as required by the job
REQUIREMENTS (QUALIFICATION)

• Minimum of Bachelor’s Degree from an accredited university (BSc. in Mathematics, Economics, Computer Science, Information Management or Statistics is a plus)
• Minimum 2-4years experience in similar role or related role
• Intermediate to expert MS-Excel skill level - knowledge of using datasets for statistical analysis
• Adept at queries, report writing and presenting findings
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
CRITICAL SKILLS
• Ability to work on multiple tasks with minimum supervision and must possess ability to make sound judgements with confidence
• Strong inter-personal skills, ability to work cross-functionally and develop/utilize collaborative relationships
• Flexible work habits with maturity to accept changing demands as they occur
Email CVs to m.kamalu@banyantree-africa.com quoting 'Customer Care Analyst' as the subject
OR follow the link
https://banyantree.has-jobs.com/customer-care-analyst-l…/…/0 to apply.

Overview

Our re-engineering consultancy team is seeking to hire a Supply Chain & Procurement Consultant Analyst. Candidate will be responsible for purchasing goods or services from wholesale distributors, manufacturers or other product or service providers. Candidate will also prepare, analyse and manage business data. You will optimize the SCM function, reporting performance to operational stakeholders and work with vendors to ensure return and disposition actions are met timely and accurately according to contractual terms. This position will work closely with external vendors as well as internal operations groups to ensure the SCM process is seamless, efficient and leads to reduced inventory cost, significantly reducing waste in the value chain.

Job Description

▪ Evaluate vendors based on price, quality, availability, reliability and technical support

▪ Determine the organisations need by participating in the development of specifications; studying sales record, inventory levels, replenishment cycles and product lead time; assessing supply-side market conditions.

▪ Candidate should be proficient in process writing, reports and analytics.

▪ Prepare reports on each vendor, product and service to submit for review.

▪ Reengineering of the Supply Chain Process – Process Writing, Policy Implementation, New Process flow development

▪ Develop new strategies to harmonise procurement, inventory management and logistics

▪ Manage vendor contracts and compliance

▪ Responsible for creating dashboards and reporting on KPI metrics for supply chain processes

▪ Monitor all distribution activities and ensure all delays are promptly addressed with corrective actions driven to eliminate same error or delay in future

▪ Inventory Management & Control

▪ Other Supply Chain Tasks as assigned

POSITION REQUIREMENTS

Qualifications

▪ Minimum of Bachelor’s Degree from an accredited university

▪ Minimum 2-4years experience in similar role or related role

▪ Basic knowledge in project management.

▪ Candidate must have above average (intermediate to expert) skills in Microsoft Office applications, particularly Excel, Word and PowerPoint.

▪ Experience in a Solar or Manufacturing Company is a plus.

Critical Skills

▪ Ability to analyze multiple data sources and create reports using MS-Excel

▪ Ability to work on multiple tasks with minimum supervision and must possess ability to make sound judgements with confidence

▪ Familiarity in working with Ariba sourcing and Navision is a plus

▪ Strong inter-personal skills, ability to work cross-functionally and develop/utilize collaborative relationships

▪ Flexible work habits with maturity to accept changing demands as they occur

▪ Inbound / Outbound Logistics coordination and management expertise

Email CVs to m.kamalu@banyantree-africa.com quoting 'Supply Chain & Procurement Consultant Analyst' as the subject OR

follow the link https://banyantree.has-jobs.com/supply-chain-procuremen…/…/0 to apply

Need a cleanly used Nissan Odyssey. Mail.okedu@yahoo.com or 08038591528

Can it go for N400?

N450K

N450K.