₦airaland Forum

Job Title: Customer Support / Sales Onboarding Agent
Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call centre, or sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and any other local language i.e Hausa, Igbo or Yoruba, is an added advantage.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill out the Google form; please attach an updated CV:
https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform

Role Title: Financial Accountant
Location: Company located in Ikeja, Maryland. Lagos
Employment Type: Full-Time
Reports To: Chief of Staff (day-to-day); dotted lines - Country Lead & CEO (strategic decisions)
Salary Range: ₦250,000 - ₦300,000 net per month
Context: Financial discipline is existential. This role protects that discipline of revenue management while supporting the growth plan. The role is the financial intelligence engine of a company in transformation.

Key Responsibilities
Produce monthly management accounts (P&L by service line, cost variance, summary with recommendations) and quarterly financial reviews covering full P&L, cash position, and forecast.
Maintain the rolling financial model with monthly actuals, and deliver financial scenario models (base, growth, and risk cases) plus unit economics for any new service line or client proposal within an agreed turnaround time.
Lead the annual budget process, compile HOD inputs, build the consolidated budget, present for CEO approval, and monitor performance against it monthly, including revenue diversification tracking across all service lines.
Own all bookkeeping - chart of accounts, fixed asset register, bank reconciliations, and journals, in the company's accounting software, configured by service line, with all financial documents filed consistently in SharePoint and accessible to the CEO and auditors at all times.
Manage invoicing across all clients and currencies, chase overdue payments within agreed timelines, update accounts receivable in the financial model regularly, and maintain a rolling cash flow forecast with adequate early warning on any cash pressure.
Process payroll accurately and on time with correct tax and pension deductions, and handle petty cash and expense claims within agreed timelines.
Own all tax and statutory filings (VAT, CIT, PAYE, and pension), submitted on time, and manage relationships with external auditors and tax advisors for annual accounts, audit preparation, and tax planning.
Monitor foreign exchange exposure on hard-currency client revenue, advise on Naira conversion timing, and manage multi-currency reconciliation and payout optimisation through international payment platforms.
Ensure financial records comply with data protection requirements, and build a structured ROI case for every significant spend decision before CEO approval.
Integrate the accounting system with the financial model so actuals flow automatically, and own the finance component of staff onboarding - bank details, pension enrolment, expense policy, and payroll setup completed before every new hire's first day.

Requirements/Skills/Qualifications
Minimum 2 to 3 years in a finance or accounting role with management accounts, payroll, invoicing, and cash flow all hands-on experience
Professional qualification or progress toward one - ICAN, ACCA, CPA, or equivalent
Strong Excel or Google Sheets experience. Also, knowledge of Microsoft Office tools like SharePoint and OneDrive is an advantage
Experience in using Sage accounting software is a plus.
Experience with Nigerian tax compliance (VAT, CIT, PAYE), pension, filed without external prompting
Attention to detail that borders on obsessive, professional, organised, and good with presentation.
Experience in a services business; understands revenue recognition, project-based costing, and multi-client billing
Takes initiative and is cut-throat with order in the books

To apply, qualified and interested candidates should fill the google form attached below, please upload updated CV: https://docs.google.com/forms/d/e/1FAIpQLSdx3jg35ZOpJeyXD9V343X3hIewcAas8i8FvakkW3TXEbERzw/viewform

Role Title: Financial Accountant
Location: Company located in Ikeja, Maryland. Lagos
Employment Type: Full-Time
Reports To: Chief of Staff (day-to-day); dotted lines - Country Lead & CEO (strategic decisions)
Salary Range: ₦200,000 - ₦250,000 net per month
Context: Financial discipline is existential. This role protects that discipline of revenue management while supporting the growth plan. The role is the financial intelligence engine of a company in transformation.

Key Responsibilities
Produce monthly management accounts (P&L by service line, cost variance, summary with recommendations) and quarterly financial reviews covering full P&L, cash position, and forecast.
Maintain the rolling financial model with monthly actuals, and deliver financial scenario models (base, growth, and risk cases) plus unit economics for any new service line or client proposal within an agreed turnaround time.
Lead the annual budget process, compile HOD inputs, build the consolidated budget, present for CEO approval, and monitor performance against it monthly including revenue diversification tracking across all service lines.
Own all bookkeeping - chart of accounts, fixed asset register, bank reconciliations, and journals, in the company's accounting software, configured by service line, with all financial documents filed consistently in SharePoint and accessible to the CEO and auditors at all times.
Manage invoicing across all clients and currencies, chase overdue payments within agreed timelines, update accounts receivable in the financial model regularly, and maintain a rolling cash flow forecast with adequate early warning on any cash pressure.
Process payroll accurately and on time with correct tax and pension deductions, and handle petty cash and expense claims within agreed timelines.
Own all tax and statutory filings (VAT, CIT, PAYE, and pension), submitted on time, and manage relationships with external auditors and tax advisors for annual accounts, audit preparation, and tax planning.
Monitor foreign exchange exposure on hard-currency client revenue, advise on Naira conversion timing, and manage multi-currency reconciliation and payout optimization through international payment platforms.
Ensure financial records comply with data protection requirements, and build a structured ROI case for every significant spend decision before CEO approval.
Integrate the accounting system with the financial model so actuals flow automatically, and own the finance component of staff onboarding - bank details, pension enrolment, expense policy, and payroll setup completed before every new hire's first day.

Requirements/Skills/Qualifications
Minimum 2 to 3 years in a finance or accounting role with management accounts, payroll, invoicing, and cash flow, all hands-on experience
Professional qualification or progress toward one - ICAN, ACCA, CPA, or equivalent
Strong Excel or Google Sheets experience. Also, knowledge of Microsoft Office and good with presentations.
Experience in a services business, understands revenue recognition, project-based costing, and multi-client billing
Takes initiative and is cut-throat with order in the books

To apply, qualified and interested candidates should fill out the Google Form attached below. Please upload an updated CV: https://docs.google.com/forms/d/e/1FAIpQLSdx3jg35ZOpJeyXD9V343X3hIewcAas8i8FvakkW3TXEbERzw/viewform?usp=header

Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and any other local language i.e Hausa, Igbo or Yoruba is an added advantage.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform?usp=header

JOB DETAILS
Role Title: Financial Accountant
Location: Company located in Ikeja, Maryland. Lagos
Employment Type: Full-Time
Work mode: Onsite
Reports To: Chief of Staff (day-to-day); dotted lines - Country Lead & CEO (strategic decisions)
Salary Range: ₦200,000 - ₦250,000 net per month
Context: Financial discipline is existential. This role protects that discipline of revenue management while supporting the growth plan. The role is the financial intelligence engine of a company in transformation

Key Responsibilities
- Produce monthly management accounts (P&L by service line, cost variance, summary with recommendations) and quarterly financial reviews covering full P&L, cash position, and forecast.
- Maintain the rolling financial model with monthly actuals, and deliver financial scenario models (base, growth, and risk cases) plus unit economics for any new service line or client proposal within an agreed turnaround time.
- Lead the annual budget process, compile HOD inputs, build the consolidated budget, present for CEO approval, and monitor performance against it monthly including revenue diversification tracking across all service lines.
- Own all bookkeeping - chart of accounts, fixed asset register, bank reconciliations, and journals, in the company's accounting software, configured by service line, with all financial documents filed consistently in SharePoint and accessible to the CEO and auditors at all times.
- Manage invoicing across all clients and currencies, chase overdue payments within agreed timelines, update accounts receivable in the financial model regularly, and maintain a rolling cash flow forecast with adequate early warning on any cash pressure.
- Process payroll accurately and on time with correct tax and pension deductions, and handle petty cash and expense claims within agreed timelines.
- Own all tax and statutory filings (VAT, CIT, PAYE, and pension), submitted on time, and manage relationships with external auditors and tax advisors for annual accounts, audit preparation, and tax planning.
- Monitor foreign exchange exposure on hard-currency client revenue, advise on Naira conversion timing, and manage multi-currency reconciliation and payout optimization through international payment platforms.
- Ensure financial records comply with data protection requirements, and build a structured ROI case for every significant spend decision before CEO approval.
- Integrate the accounting system with the financial model so actuals flow automatically, and own the finance component of staff onboarding - bank details, pension enrolment, expense policy, and payroll setup completed before every new hire's first day.

Requirements/Skills/Qualifications
- Minimum 2 to 3 years in a finance or accounting role with management accounts, payroll, invoicing, and cash flow all hands-on experience
- Professional qualification or progress toward one - ICAN, ACCA, CPA, or equivalent
- Strong Excel or Google Sheets experience. Also, knowledge of Microsoft office tools like SharePoint and OneDrive is an advantage
- Experience in using Sage accounting software is a plus.
- Experience with Nigerian tax compliance (VAT, CIT, PAYE), pension, filed without external prompting
- Attention to detail that borders on obsessive, professional, organized and good with presentation.
- Experience in a services business, understands revenue recognition, project-based costing, and multi-client billing
- Takes initiative and is cut-throat with order in the books

https://docs.google.com/forms/d/e/1FAIpQLSdx3jg35ZOpJeyXD9V343X3hIewcAas8i8FvakkW3TXEbERzw/viewform?usp=header

Job Title: Junior Data Analyst
Job Type: Full time
Work Mode: Onsite
Location: Maryland, Lagos
Industry: Business Process Outsourcing (BPO)
Salary: 120,000 - 150,000 NET/Monthly

Job Summary
We are looking for a detail-oriented and analytical Junior Data Analyst to support business operations by collecting, analyzing, and interpreting data to generate actionable insights. The role will also support workforce management activities, including scheduling, performance tracking, and operational reporting to ensure efficiency and optimal resource utilization within a 24/7 BPO environment. The successful candidate will receive onboarding and guidance on workforce management processes within the organization.

Key Responsibilities
- Collect, clean, and organize data from multiple sources, including CRM systems, call logs, and operational tools
- Analyze operational performance data such as customer engagement, recovery rates, and service levels
- Prepare daily, weekly, and monthly reports and dashboards
- Track and report key performance indicators (KPIs) across teams
- Identify trends, patterns, and anomalies in business data
- Support decision-making through data-driven insights
- Ensure data accuracy, consistency, and integrity

Workforce Management (WFM) Responsibilities
- Support staff scheduling and shift planning based on workload forecasts
- Monitor agent availability, productivity, and schedule adherence
- Generate workforce performance reports, including attendance, utilization, and efficiency metrics
- Analyze call volumes and workload trends to support staffing decisions
- Provide insights to improve workforce efficiency and service levels

Requirements/Skills/Qualifications
- 0–2 years of relevant experience
- Experience with reporting or data analysis is an advantage
- Exposure to call center/BPO operations is a plus
- Basic understanding of workforce management concepts is an added advantage
- Proficiency in Microsoft Excel/Google Sheets (advanced Excel preferred)
- Ability to adapt in a fast-paced, 24/7 operational environment
- Knowledge of Power BI, Tableau, or other data visualization tools
- Basic SQL knowledge is an advantage
- Strong analytical, critical thinking, and problem-solving skills
- Strong attention to detail and reporting/documentation skills
- Good communication and computer literacy skills

https://docs.google.com/forms/d/e/1FAIpQLSckrfcDFE5QtF8Xjbilk1oMbmd3rMnRDAUgVClhEKL7G0bmDg/viewform?usp=header

Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and any other local language i.e Hausa, Igbo or Yoruba is an added advantage.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform

Job Type: Full time
Work Mode: Onsite
Location: Maryland, Lagos
Industry: Business Process Outsourcing (BPO)

Job Summary
We are looking for a detail-oriented and analytical Data Analyst to support business operations by collecting, analyzing, and interpreting data to generate actionable insights. The role will also support workforce management activities, including scheduling, performance tracking, and operational reporting to ensure efficiency and optimal resource utilization within a 24/7 BPO environment. The successful candidate will receive onboarding and guidance on workforce management processes within the organization.

Key Responsibilities
Collect, clean, and organize data from multiple sources, including CRM systems, call logs, and operational tools
Analyze operational performance data such as customer engagement, recovery rates, and service levels
Prepare daily, weekly, and monthly reports and dashboards
Track and report key performance indicators (KPIs) across teams
Identify trends, patterns, and anomalies in business data
Support decision-making through data-driven insights
Ensure data accuracy, consistency, and integrity


Workforce Management (WFM) Responsibilities
Support staff scheduling and shift planning based on workload forecasts
Monitor agent availability, productivity, and schedule adherence
Generate workforce performance reports, including attendance, utilization, and efficiency metrics
Analyze call volumes and workload trends to support staffing decisions
Provide insights to improve workforce efficiency and service levels

Requirements/Skills/Qualifications
0–2 years of relevant experience
Experience with reporting or data analysis is an advantage
Exposure to call center/BPO operations is a plus
Basic understanding of workforce management concepts is an added advantage
Proficiency in Microsoft Excel/Google Sheets (advanced Excel preferred)
Knowledge of Power BI, Tableau, or other data visualization tools
Basic SQL knowledge is an advantage
Strong analytical, critical thinking, and problem-solving skills
Strong attention to detail and reporting/documentation skills
Good communication and computer literacy skills

Qualified and interested candidates should fill the google form, please attach updated CV: https://docs.google.com/forms/d/e/[size=8pt][/size]1FAIpQLSfU5bv6XrnmVXXrWaRrzvWUnvBBmzT7L56F3TqYHnljDuXgiw/viewform

Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and Hausa is required.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform?usp=header

Job Description: Human Resources & Admin Officer
Job Type: Full time
Work mode: Onsite
Salary Range: 250,000 - 300,000 Net
Location: Maryland, Lagos
Experience: 3 – 4 Years
Industry: Business Process Outsourcing (BPO)

Job Summary
We are looking for a high-energy HR Officer with a background in high-volume environments to support our BPO operations. This role is critical in managing the talent pipeline and organizational health for our debt recovery, telemarketing, and customer support teams. The successful candidate will focus on sourcing high-resilience talent, managing performance metrics, and ensuring strict adherence to regulatory standards in debt collection and customer service.

Key Responsibilities
1. High-Volume Talent Acquisition
Execute end-to-end recruitment for high-turnover roles, including Debt Recovery Agents, Telemarketers, and Customer Support Specialists.
Handle executive recruitment.
Utilize competency-based assessments to identify candidates with high emotional intelligence, persuasion skills, resilience and are the right culture fit.
Build a steady pipeline of "ready-to-hire" talent to meet fluctuating BPO scaling requirements.

2. HR Business Partnering & Strategic Support
Partner with team leads and business managers to align HR initiatives with operational goals, workforce planning, and team performance.
Provide guidance on employee relations, conflict resolution, performance management, and overall team effectiveness.
Analyze HR metrics and workforce trends to support decision-making, improve employee engagement, and drive retention strategies.


3. Performance & Metrics Management
Work closely with Team Leads to monitor HR-related KPIs such as attrition rates, absenteeism, and speed-to-competency.
Facilitate the performance appraisal process, linking HR initiatives to operational targets (e.g., recovery rates, CSAT scores, and call quality).
Manage the administration of performance-based incentive and bonus schemes.

4. Compliance & Ethics Oversight
Ensure all staff are trained on and adhere to company policy, ethical debt recovery practices and data privacy regulations.
Maintain comprehensive employee files and ensure compliance with the Nigerian Labour Act.
Manage disciplinary processes related to code of conduct, specifically regarding customer interactions and financial integrity.

5. Employee Retention & Culture
Develop engagement strategies specifically designed for high-stress BPO environments to reduce burnout.
Act as a mediator for workplace conflicts and provide guidance on employee relations.
Conduct exit interviews to identify trends and implement corrective actions for retention.

Requirements, Skills & Qualifications
3–4 years in HR, with at least 1–2 years in a BPO or financial services environment (prior experience in debt recovery or telesales firms is a significant advantage).
Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related discipline.
CIPM, SHRM, or PHRi certification is an added advantage.
Strong understanding of BPO operational dynamics (shift management, hourly tracking, and volume-based hiring).
Advanced Microsoft Excel skills for data-driven HR reporting.
Ability to multitask in a fast-paced, high-pressure environment.
Exceptional conflict resolution and negotiation abilities.

Key Competencies
Ability to maintain a positive culture in a high-pressure, target-driven atmosphere.
Ensuring that all HR processes—from hiring to termination—are documented and legally sound.
Using data to understand why turnover happens and how to improve agent performance

Qualified and interested candidates should fill the google form, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSfVA9XmPFLhfGFGMRD_LBdTpjOu_8X3HaxzR-WYz_vhigMt1g/viewform

Job Type: Full Time
Work Mode: Onsite
Salary: 150,000 – 200,000 Net/Month (Negotiable based on experience)
Location: Maryland, Lagos

Job Summary
We are seeking a detail-oriented and analytical Workforce Management (WFM) Analyst to ensure optimal staffing levels across our operations. The successful candidate will be responsible for forecasting workload, scheduling staff, monitoring real-time performance, and providing data-driven insights to support operational efficiency and service delivery.

Key Responsibilities
· Forecast workload and staffing requirements using historical data and trends
· Create and manage staff schedules to meet business demand
· Monitor real-time operations and make necessary adjustments to ensure service levels
· Track schedule adherence, attendance, and productivity
· Prepare WFM reports on performance, utilization, and forecast accuracy
· Collaborate with HR and Operations on hiring, training, and capacity planning
· Support peak planning and special projects as required

Requirements
· Minimum of OND / HND / B.Sc. qualification.
· 1–2 years’ experience in Workforce Management, Planning, or Operations (call center experience.
· Knowledge of Call Centre Metrics (e.g., Service Level, ASA, AHT, Occupancy, Adherence, Shrinkage, Forecast Accuracy).
· Strong proficiency in Excel/Google Sheets.
· Ability to analyze data and present insights clearly.
· Data analysis & reporting skills, good communication skill, strong attention to detail, problem-solving ability and stakeholder management skills.
· Workforce forecasting & scheduling
· Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSfqY-tL0f0NLPPoxfsugZirF9oTmDt5tegP8KngTcOv3zHxaQ/viewform?usp=header

Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and Hausa is required.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform?usp=header

Job Type: Full-time
Work Mode: On-site
Salary: 100,000 Net
Location: Maryland, Lagos

Job Description
Provide technical assistance with computer hardware and software.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, configurations and updates as needed
Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Execute maintenance upgrades.
Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
Resolve technical issues in a timely manner using available resources within the company.
Ensure that each support issue and resolution is adequately documented.
Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.

Requirements / Qualifications / Skills
Minimum of B.Sc. / HND Qualification.
0 - 2 years’ experience in IT support role.
Proficient use of Microsoft office.
Previous experience in a Contact Center/BPO will be an added advantage.
Must possess problem-solving skills
Should be teachable and a fast learner.

Qualified and interested candidates should fill the google form attached, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSdqwqk55CuqJuclC5ZSEVj4Blu3cBjeczdFJrFdFYehnhkrig/viewform?usp=header

Job Role: IT Support Officer
Job Type: Full-time
Work Mode: On-site
Salary: 100,000 Net
Location: Maryland, Lagos

Job Description
Provide technical assistance with computer hardware and software.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, configurations and updates as needed
Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Execute maintenance upgrades.
Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.
Resolve technical issues in a timely manner using available resources within the company.
Ensure that each support issue and resolution is adequately documented.
Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and state of assets.
Planning, Installation, Maintenance and upgrade of IT systems and company infrastructure.
Ensuring smooth running of day to day operations, making sure all tools needed by each department for work is provided.

Requirements / Qualifications / Skills
Minimum of B.Sc. / HND Qualification.
0 - 2 years’ experience in IT support role.
Proficient use of Microsoft office.
Previous experience in a Contact Center/BPO will be an added advantage.
Must possess problem-solving skills
Should be teachable and a fast learner.

Qualified and interested candidates should fill the google form attached below, please attach updated CV: https://docs.google.com/forms/d/e/1FAIpQLSdqwqk55CuqJuclC5ZSEVj4Blu3cBjeczdFJrFdFYehnhkrig/viewform?usp=header

Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and any other local language, preferably Hausa is an added advantage.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached below, please attach updated CV; https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform

Job Title: Debt Recovery Officer (Entry-Level)
Location: Maryland, Lagos (Proximity required)
Work Mode: On-site
Salary/Transportation & Feeding Allowance: ₦100,000 + commission on meeting recovery target

Job Summary:
We are seeking a motivated and detail-oriented Entry-Level Debt Recovery Officer to join our team. The ideal candidate will be responsible for recovering overdue loans by engaging customers professionally, negotiating repayment plans, and maintaining accurate recovery records. This role is best suited for individuals who are proactive and teachable.
Responsibilities:
Recover overdue loans by contacting customers.
Follow up on payment commitments and maintain accurate records.
Advise on payment options and negotiate plans.

Requirements:
Minimum qualification of OND/HND/B.Sc.
0–1 year of customer support experience (is an added advantage).
Strong communication, negotiation, and teamwork skills.
Good command of English.
Proactive, teachable, and detail-oriented.
Close proximity to Maryland is a must.

To apply, fill out the form and attach your updated CV: https://docs.google.com/forms/d/e/1FAIpQLSf6TsSHpqO9xZJEIhoP4TAVMVoqOr8ETJMdDNpgutlJVqox4Q/viewform

Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and any other local language, preferably Hausa is an added advantage.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached below, please attach updated CV; https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform

Job Title: Customer Service Representative (Outbound)
Job Type: Contract
Work Mode: Fully Onsite
Location: Maryland, Lagos.
Salary: ₦100,000 per month

About the Role
We are seeking proactive and articulate individuals to join our team as Customer Service Representatives doing Outbound Survey calls. The successful candidates will be responsible for placing outbound calls to customers to conduct surveys, collect feedback, and record accurate responses.
This role requires excellent communication skills, attention to detail, and the ability to engage professionally with a diverse audience.

Key Responsibilities
Make outbound calls to customers to conduct surveys as assigned.
Accurately record and report responses in the designated system.
Adhere to daily calling targets and project timelines.
Maintain professionalism and confidentiality on all calls.
Escalate any challenges or feedback from respondents as required.

Requirements
Minimum of OND / HND / B.Sc. qualification.
Excellent verbal communication and interpersonal skills.
Previous experience in a call center, customer service, or telemarketing role is an added advantage.
Preferably fluent in Hausa and/or Yoruba language
Strong attention to detail and data entry accuracy.
Must be available for immediate resumption.
Proximity to Maryland is a plus
Opportunity to gain hands-on experience on a high-impact project.

Interested candidates should fill the form attached below;
https://docs.google.com/forms/d/e/1FAIpQLSeVHRUvpzSC7OICQQ_sjhkWoxaq4ETjiQ_jcnJD2DxGVrvc1g/viewform

Kindly check, as this has been adjusted.

Thank you for notifying us.

Ibehchizzy:
I noticed Your links are crap and not working in all the job threads you’ve opened so far
Fix it
So people can apply
And not just posting vacancies with no way of reaching out for employment

Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
Engage customers via calls or other approved channels.
Educate customers on the product they have purchased and guide them through the onboarding process.
Clearly explain product features, benefits, and usage to customers.
Resolve basic customer inquiries and escalate complex issues appropriately.
Ensure accurate capture and documentation of customer information.
Meet daily and weekly onboarding, quality, and productivity targets.
Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
Deliver a professional and positive customer experience at all times.
Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
Minimum of OND / HND / B.Sc. qualification
Previous experience in customer service, call center, sales is an added advantage
Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
Fluency in English and any other local language, preferably Hausa is an added advantage.
Basic computer literacy and ability to use CRM or call systems
Can work 24-hour rotational shifts, including weekends and public holidays.
Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached below, please attach updated CV; https://docs.google.com/forms/d/e/1FAIpQLSd3zQf-Vn2wOdfWBSpaY-QEN2gmGaJGMzYKRYtO1vuMbAP_kA/viewform

Location: Maryland, Lagos (Proximity required)
Work Mode: Fully Onsite
Salary: ₦100,000 per month

About the Role
We are seeking proactive and adaptable individuals to join our team as BPO Officers. In this role, you will support different outsourced business operations, which may include customer communication, outbound engagement, data collection, reporting, and general operational support.
This role is ideal for individuals who are quick to learn, comfortable interacting with people, and able to adapt to different project requirements. As projects evolve, you may be assigned to different tasks while maintaining professionalism, accuracy, and efficiency.

Key Responsibilities
Handle inbound and outbound communication with customers or respondents when required.
Support various client projects by carrying out assigned operational tasks.
Accurately capture and record information in designated systems.
Assist with data entry, documentation, and basic reporting for projects.
Meet daily productivity or performance targets depending on project assignments.
Maintain professionalism, confidentiality, and quality standards in all tasks.
Escalate issues, feedback, or operational challenges to supervisors when necessary.
Adapt quickly to new project guidelines, scripts, and operational processes.

Requirements
Minimum qualification of OND / HND / B.Sc.
0–1 year experience in customer service, call center operations, administrative support, or similar roles is an added advantage.
Strong verbal communication and interpersonal skills.
Good command of spoken and written English.
Strong attention to detail and accurate record-keeping.
Proactive, teachable, and adaptable to different tasks.
Ability to work with targets and structured processes.
Close proximity to Maryland, Lagos is required.

What You’ll Gain
Hands-on experience working across different Business Process Outsourcing (BPO) projects.
Exposure to customer service, operations, and processes.
Opportunity to grow within a fast-paced and dynamic work environment.

To apply: Fill out the form and attach your updated CV
https://docs.google.com/forms/d/e/1FAIpQLScR53oCrd1p_CmjrGsp3Iw9cWHaxF4rjBzTDrkTHFLkLIxYQg/viewform?usp=send_form

Job Type: Contract
Work Mode: Onsite

Job Summary
We are looking for a skilled and detail-oriented Data Analyst to join our team. The successful candidate will be responsible for gathering, analyzing, and interpreting data to support strategic decisions and operational improvements on all projects. This role requires interstate travel to collect data, monitor performance, and support regional teams where necessary.

Key Responsibilities:
·       Collect, clean, and analyze data from multiple sources and field locations.
·       Develop and maintain dashboards and reports to track performance indicators.
·       Provide insights and recommendations based on data trends.
·       Support regional and project teams with on-ground data collection and verification.
·       Present findings and visualizations using tools like Power BI, Tableau, or Google Data Studio.
·       Ensure accuracy, consistency, and integrity of all data gathered and reported.

Requirements/Qualifications/Skills
·       Minimum of HND/B.Sc. in any field.
·       2 – 3years’ proven experience as a Data Analyst or in a similar analytical role.
·       Proficiency in Excel, SQL, and data visualization tools (Power BI, Tableau, etc.).
·       Strong analytical, problem-solving, and presentation skills.
·       Excellent attention to detail and ability to work with minimal supervision.
·       Willingness and availability to travel interstate frequently.
·       Knowledge of Python or other relevant languages is an advantage.

Qualified and interested candidates should fill the google form & please attach their updated CV; https://docs.google.com/forms/d/e/1FAIpQLSfkJzyoiU9203sJSF77qrJdZkLf4Br6sgNq7jHzEr2wj79mwQ/viewform

Job Title: Customer Service Representative (Outbound)
Job Type: Contract
Work Mode: Fully Onsite
Location: Maryland, Lagos.
Salary: ₦100,000 per month

About the Role
We are seeking proactive and articulate individuals to join our team as Customer Service Representatives doing Outbound Survey calls. The successful candidates will be responsible for placing outbound calls to customers to conduct surveys, collect feedback, and record accurate responses.
This role requires excellent communication skills, attention to detail, and the ability to engage professionally with a diverse audience.

Key Responsibilities
Make outbound calls to customers to conduct surveys as assigned.
Accurately record and report responses in the designated system.
Adhere to daily calling targets and project timelines.
Maintain professionalism and confidentiality on all calls.
Escalate any challenges or feedback from respondents as required.

Requirements
Minimum of OND / HND / B.Sc. qualification.
Excellent verbal communication and interpersonal skills.
Previous experience in a call center, customer service, or telemarketing role is an added advantage.
Preferably fluent in Hausa and/or Yoruba language
Strong attention to detail and data entry accuracy.
Must be available for immediate resumption.
Proximity to Maryland is a plus
Opportunity to gain hands-on experience on a high-impact project.

Interested candidates should fill the form attached below;
https://docs.google.com/forms/d/e/1FAIpQLSeVHRUvpzSC7OICQQ_sjhkWoxaq4ETjiQ_jcnJD2DxGVrvc1g/viewform

Walk-in-Interview

We’re recruiting smart, confident, and customer-focused individuals for a fast-paced call center environment.

Register your interest via the link attached before coming for the interview: https:///VJoDupPxjyWWyCja8

Kindly come along with an updated hardcopy of your CV and a valid ID

Job Title: Customer Support / Sales Onboarding Agent
Job Type/Work Mode: Fulltime/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: ₦100,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased. The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience. This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities
• Engage customers via calls or other approved channels.
• Educate customers on the product they have purchased and guide them through the onboarding process.
• Clearly explain product features, benefits, and usage to customers.
• Resolve basic customer inquiries and escalate complex issues appropriately.
• Ensure accurate capture and documentation of customer information.
• Meet daily and weekly onboarding, quality, and productivity targets.
• Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
• Deliver a professional and positive customer experience at all times.
• Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills
• Minimum of OND / HND / B.Sc. qualification
• Previous experience in customer service, call center, sales is an added advantage
• Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused
• Basic computer literacy and ability to use CRM or call systems
• Willingness to work 12-hour rotational shifts, including weekends and public holidays
• Must reside in Maryland, Lagos or nearby environs

Qualified and interested candidates should fill the google form attached below, please attach updated CV; https:///C2o5dYFtBCZmenAv5

Job Title: Team Lead – Call Center
Job Type/Work Mode: Full Time/Onsite
Work Schedule: 24/7 operation (Rotational shifts, including weekends and public holidays)
Salary: 180,000 – 250,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking a proactive and results-driven Team Lead to oversee daily call center operations and lead a team of customer support agents. The successful candidate will be responsible for driving service excellence, managing escalations, monitoring team performance, and ensuring customer satisfaction targets are consistently met across all assigned projects.
This role requires a hands-on leader who can balance people management with performance tracking in a fast-paced environment.

Key Responsibilities
• Supervise the day-to-day activities of customer support agents to ensure prompt, professional, and high-quality service delivery.
• Manage and resolve escalated or complex customer issues in line with company policies and service standards.
• Drive high levels of customer and client satisfaction by maintaining service quality, consistency, and responsiveness.
• Monitor individual and team performance against KPIs including, response time, productivity.
• Identify performance and skill gaps within the team and support targeted coaching, refresher training, or corrective actions.
• Collaborate closely with Quality Assurance, Training, and Operations teams to achieve service and operational goals.
• Motivate, coach, and mentor agents to consistently meet or exceed daily, weekly, and monthly targets.
• Monitor agent interactions to ensure compliance with internal standards and customer service best practices.
• Drive continuous improvement initiatives to enhance productivity, customer experience, and operational efficiency.

Requirements / Qualifications / Skills
• Minimum of B.Sc. or HND qualification
• 2–3 years’ experience as a Team Lead or Supervisor in a call center environment.
• Prior hands-on experience in customer support is an added advantage.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong analytical, leadership, and problem-solving skills.
• Ability to work effectively in a 12-hour rotational shift system.
• Must reside in Maryland, Lagos or nearby environs.

Qualified and interested candidates should fill the google form attached below, please attach updated CV; https:///i4wPBYowdQ8in8v26

Job Title: Debt Recovery Officer (Entry-Level)
Location: Maryland, Lagos (Proximity required)
Work Mode: On-site
Salary/Transportation & Feeding Allowance: ₦100,000 + commission on meeting recovery target

Job Summary:
We are seeking a motivated and detail-oriented Entry-Level Debt Recovery Officer to join our team. The ideal candidate will be responsible for recovering overdue loans by engaging customers professionally, negotiating repayment plans, and maintaining accurate recovery records. This role is best suited for individuals who are proactive and teachable.
Responsibilities:
Recover overdue loans by contacting customers.
Follow up on payment commitments and maintain accurate records.
Advise on payment options and negotiate plans.

Requirements:
Minimum qualification of OND/HND/B.Sc.
0–1 year of customer support experience (is an added advantage).
Strong communication, negotiation, and teamwork skills.
Good command of English.
Proactive, teachable, and detail-oriented.
Close proximity to Maryland is a must.

To apply, fill out the form and attach your updated CV: https:///vKXDfW6m6vGJT59CA

Job Role: Quality Assurance Analyst - Call Center
Job Type: Full Time
Work Mode: Onsite
Salary: 150,000 – 200,000 Net/Month
Location: Maryland, Lagos

Job Summary
We are seeking a detail-oriented and performance-driven Quality Assurance (QA) Analyst to support our Customer Support Call Center operations. The successful candidate will be responsible for monitoring agent interactions, evaluating service quality, identifying performance gaps, and driving continuous improvement through coaching, feedback, and data-driven insights. This role is critical to maintaining high customer service standards and ensuring agents consistently meet operational and quality benchmarks.

Key Responsibilities
• Monitor and evaluate customer interactions (calls) in line with quality standards and KPIs
• Conduct call evaluations, calibration scoring, and quality audits
• Prepare and analyze internal and external quality assurance reports for management review
• Track and manage quality performance data at individual and team levels using QA tools and reporting systems
• Identify skill and performance gaps and support targeted coaching, refresher, or corrective training
• Facilitate and participate in call calibration sessions with agents and team leads
• Conduct regular agent feedback sessions and provide actionable insights to Team Leaders and Managers
• Coach and counsel agents on performance and behavioral improvement to enhance customer experience
• Support continuous improvement initiatives through structured meetings, documentation, and follow-up actions

Requirements / Qualifications / Skills
• Minimum of B.Sc. / HND Qualification.
• 2 - 3 years’ experience as a call center quality assurance analyst.
• Previous experience in customer service will be an added advantage
• A strong communicator who can collaborate with agents, team leads, and management
• Proficient use of Microsoft Suit especially Excel for reporting.
• Good understanding of call center KPIs, quality frameworks, and customer service standards
• Ability to work effectively in a 12-hour rotational shift system.
• Proximity to Maryland and its environs.

Qualified and interested candidates should fill the google form attached below, please attach updated CV; https:///2eP71RC6jze3QkJg7

Job Role: HR/Admin Officer (NYSC)
Work Mode: Fully On-site
Salary: ₦50,000 Net/Month
Location: Maryland, Lagos (Proximity required)

Job Description
The HR/Admin Officer (NYSC) will provide support across human resources and administrative functions, gaining hands-on experience in people operations and office administration.

Job Description
• Maintaining accurate and up-to-date employee records and HR documentation.
• Assist in the coordination and facilitation of training sessions for employees and new hires.
• Support recruitment efforts, including candidate sourcing, screening, and onboarding processes.
• Assisting in the implementation of HR policies and ensuring compliance with company guidelines.
• Providing administrative support for day-to-day office operations.
• Supporting the planning and coordination of company events and employee engagement activities.

Requirements:
• Candidates must be serving (NYSC) and ready to be posted to the company.
• 0–1 year of customer support experience (is an added advantage).
• Strong organizational, communication, and time-management skills.
• Good command of English.
• Proactive, teachable, and detail-oriented.
• A fast learner with a willingness to take initiative and adapt quickly.
• A positive attitude and the ability to work collaboratively within a team.
• Close proximity to Maryland is a must.

This is an excellent opportunity to gain hands-on Admin experience and develop essential skills. Qualified and interested candidates should fill the google form attached below, please attach updated CV.
https:///ExBuwkf4cMKnhgbW7

Job Title: Debt Recovery Officer (Entry-Level)
Location: Maryland, Lagos (Proximity required)
Work Mode: On-site
Salary/Transportation & Feeding Allowance: ₦100,000 + commission on meeting recovery target

Responsibilities:
Recover overdue loans by contacting customers.
Follow up on payment commitments and maintain accurate records.
Advise on payment options and negotiate plans.

Requirements:
Minimum qualification of OND/HND/B.Sc.
0–1 year of customer support experience (is an added advantage).
Strong communication, negotiation, and teamwork skills.
Good command of English.
Proactive, teachable, and detail-oriented.
Close proximity to Maryland is a must.

To apply, fill out the form and attach your updated CV: https:///vKXDfW6m6vGJT59CA

Job Type: Contract
Work Mode: Fully Onsite
Location: Maryland, Lagos.
Salary: ₦100,000 per month

About the Role
We are seeking proactive and articulate individuals to join our team as Customer Service Representatives doing Outbound Survey calls. The successful candidates will be responsible for placing outbound calls to customers to conduct surveys, collect feedback, and record accurate responses.
This role requires excellent communication skills, attention to detail, and the ability to engage professionally with a diverse audience.

Key Responsibilities
Make outbound calls to customers to conduct surveys as assigned.
Accurately record and report responses in the designated system.
Adhere to daily calling targets and project timelines.
Maintain professionalism and confidentiality on all calls.
Escalate any challenges or feedback from respondents as required.

Requirements
Minimum of OND / HND / B.Sc. qualification.
Excellent verbal communication and interpersonal skills.
Previous experience in a call center, customer service, or telemarketing role is an added advantage.
Preferably fluent in Hausa and/or Yoruba language
Strong attention to detail and data entry accuracy.
Must be available for immediate resumption.
Proximity to Maryland is a plus

Opportunity to gain hands-on experience on a high-impact project.

Interested candidates should fill the form attached below;
https:///e4vdLd4zYyVUKDTSA

Location: Maryland, Lagos (Proximity required)
Work Mode: On-site
Salary: ₦70,000 + Commission on Recovery
Benefits: 13th Month Payment and Other Benefits

Responsibilities:
Recover overdue loans by contacting customers.
Follow up on payment commitments and maintain accurate records.
Advise on payment options and negotiate plans.

Requirements:
Minimum qualification of OND/HND/B.Sc.
0–1 year of customer support experience (is an added advantage).
Strong communication, negotiation, and teamwork skills.
Good command of English.
Proactive, teachable, and detail-oriented.
Close proximity to Maryland is a must.

To apply, fill out the form and attach your updated CV: https:///8noQ22QsFqm9fXK99