₦airaland Forum

The original GOAT has spoken

Thank you for the clarification.....this is what we have been expecting in the last couple of days

haconjy:
its true. a prayer walk with play card? why not prayerwalk under tinubu?

The man has always said he is under authority. The prayer walk was instructed by CAN. HAs CAN declared another prayer walk without the man doing the same. Until that happens, then the man should not be blamed. The right thing for now is that the people should pressurize CAN or PFN to instruct a prayer walk for all churches, then let's see if the man will not do the same

haconjy:
But he's not old to protest under Jonathan.....

He didn't protest under Jonathan...it was under Buhari he did a prayer walk against insecurity

Please always get your fact right

Toluabigr8:
May the almighty thunder strike you down, must everything be political or propaganda to you?

I just check mine now, my account has been locked for no reason, if you like keeping using all these yeye saturated fintech bank...

How i resolve mine this morning...

If you are an Airtel user, dialed *939# to set your PIN and boom your account will be unlocked

Non-Airtel users need to uninstall and reinstall their App so that it can take them through the set PIN journey

collins2good:
My

How i resolve mine this morning...


If you are an Airtel user, dial *939# to set your PIN and boom your account will be unlocked

Non-Airtel users need to uninstall and reinstall their App so that it can take them through the set PIN journey

damble:
No wonder I have not been able to make transfer into my account with them since yesterday

You might need to uninstall and re-download a new App or or re-onboard using *939# if you are an Airtel user and your previous balance will be credited into the new account

wiseone28:
I just checked mine it's true

It says account blocked

How i resolve mine this morning...


If you are an Airtel user, dialed *939# to set your PIN and boom your account will be unlocked

Non-Airtel users need to uninstall and reinstall their App so that it can take them through the set PIN journey

Raregem9000:
I just tried mine too and it's locked. The last time I had issue with these guys, it took days before they fixed it after so many tweets. Customer service is 0

If you are an Airtel user, dialed *939# to set your PIN and boom your account will be unlocked

Non-Airtel users need to uninstall and reinstall their App so that it can take them through the set PIN journey

jametex:
Just tried mine now and it's locked.

I was told to dia a number or 939

How i resolve mine this morning...


If you are an Airtel user, dialed *939# to set your PIN and boom your account will be unlocked

Non-Airtel users need to uninstall and reinstall their App so that it can take them through the set PIN journey

CBTxFactor:
Hello, Fellow Nairalanders, I hope you're all having a good day than I am.
We need to talk about what is currently happening with Smartcash PSB, the digital banking subsidiary owned by telecom giant Airtel Nigeria.
If you have money inside this app, or if you’ve been planning to use them for their much-advertised features, please read this thread carefully and secure your funds if you still can.
There is an ongoing, quiet crisis hitting Smartcash PSB users, and the complaints rocking the comment sections on their official social media handles (especially X/Twitter @smartcashpsb) are becoming too frequent and alarming to ignore.

My Personal Experience: How My ₦30,000 Vanished and They Ghosted Me.
Let me share my own firsthand nightmare with this platform. I had an active account with a total balance of ₦30,000 sitting safely inside it. Out of nowhere, following their recent "system upgrades," my account simply vanished. I was abruptly logged out, and every attempt to log back in or reset my credentials has been completely blocked. It is as if my account never existed in their database.
To make matters worse, I’ve tried reaching out to them via their so-called support on X. I sent multiple DMs detailing how my money disappeared, but they don't even acknowledge or reply to my messages. It’s total radio silence while they hold onto my ₦30,000. I can't even reach them through their help line +2349125939939 because all I get is a recorded message of "we're experiencing technical difficulties..."

The 10% Cashback Bait: Now Completely Broken
One of the biggest features Smartcash used to drag millions of Nigerians away from OPay and PalmPay was their highly publicized 10% Cashback promo on Airtel airtime and data recharges. It was a sweet deal on paper ...spend money and get instant percentages back into your wallet.
However, users are now crying out that this feature has been completely inoperable for a long duration. Not only are people not receiving their promised cashbacks, but the transactions frequently trigger errors, leaving users with failed recharges and trapped bonuses that can no longer be redeemed. They used the 10% cashback to lure people in, and now the system has been abandoned.

The Core Issues: What Customers Like Myself Are Facing
From the massive outcries rocking their recent social media posts, the operational failures of Smartcash PSB fall into three scary categories:

1. Forced Deactivations and "Vanishing" Funds
The bank has been sending out emails to certain users claiming they need to deactivate their wallets due to "upgrade issues." They explicitly assure customers that their balances are safe. However, multiple users have reported that after their wallets are deactivated for this "upgrade," the money is debited, and the bank fails to re-onboard them.

2. Constant Biometric Locks & Inaccessible Support
Following recent app updates, the application is abruptly logging users out. When trying to log back in, the app rejects previously registered biometrics. To make matters worse, when users try to reset their details via customer service, they are being told their bio-data (like Date of Birth) is incorrect even though the customer set it up themselves.

3. Hidden/Ghost Transactions and App Bugs
Many business owners and casual users complain that when transfers are made, money leaves the account immediately (debit alert received), but the transaction completely vanishes from the app's history. Users are left stranded at POS points or merchant shops with no receipts to prove they actually sent money. To make matters worse, sending money from other banks to smartcash PSB will be tagged successful but nowhere to be found within the recipient's account.

Current Outcries From Stranded Customers
A quick scroll through the comments on their recent X posts shows a pattern of absolute panic. Here is what real users are saying right now in their comments section:

App Lockout:"I updated the app and it doesn't accept my biometrics anymore. It locked my account. Customer service is telling me my date of birth is incorrect so I can't unlock it or get my money out!"

Missing Transaction Proof:"Sometimes when I send money and the person hasn't seen the alert, I check my transaction history to generate a receipt, but I can't see it! Even though I got the debit alert immediately. I almost got beaten up at a shop because of this issue."

The Silent Treatment:"You people will not reply DMs, your customer care number (939) is not connecting, and you have locked my money inside the app. Is this how you want to run a bank?"

Why This is Dangerous
Unlike regular commercial banks with prominent, dedicated brick-and-mortar branches on every street corner, Smartcash is a Payment Service Bank (PSB). While backed by Airtel, trying to resolve core banking issues at a standard telecom customer care center has proven to be a nightmare for many, as the telecom staff often lack the banking infrastructure to fix backend wallet glitches.
They lured millions of Nigerians in with promises of zero transaction fees and 10% cashback, but what use is a free transfer if you wake up one day and cannot access your capital?

Over to You, Nairalanders:
Are you currently using Smartcash PSB?
Have you experienced these random logouts, missing funds, or frozen wallets?
If you had issues and successfully got your money out, please share how you did it so others can learn.🙏🏾

Let's push this thread to the front page so Airtel and Smartcash PSB management can address this systematically before it turns into a full-blown financial disaster for unsuspecting Nigerians!
Mods, please help 🙏🏾 raise awareness on this matter by pushing this to the front page. Thank you.


#SmartcashPSB #AirtelNigeria #DigitalBanking #NairaCrisis

I also got the below from them...

If you are unable to access your account...kindly re-onboard so that your previous balance can be credited to your account. Airtel users can repnboard either using *939# while non-Airtel users can only uninstall and reinstall the App to re-onboard after which the previous balance will be credited

Bmaster:
[give them like 6 days,they will be back.This glitch and network disruptions is what many nigerians from the south east has been passing through with EEDC.

It affected me too...I only dialed *939# to set my PIN and my account is back...guess it was a system glitch

They are trying though...kudos to them

Raregem9000:
I just tried mine too and it's locked. The last time I had issue with these guys, it took days before they fixed it after so many tweets. Customer service is 0

It affected me too...I only dialed *939# to set my PIN and my account is back...guess it was a system glitch

They are trying though...kudos to them

Python25to30:
Hello why did u pm me when u wont tak action.

Apologies, I didn't get your message...please send an email to customerservice@smartcashpsb.ng or call 939

Thank you

Python25to30:
Una never try smartcash
My 41k is still in their bank all because they just change their app overnight and i lost the sim card. My Gmail was linked o but theem no gree send otp code to email.
Mfking people

Thats surprising! Sent you a DM...kindly share your account or phone number with me, so that we can assist you take it up

Well deserved....congrats to Arsenal

End of the river. Gbam!!!!!!!!!!!!!!!¡!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Please take a moment to write a quality post with at least 20 characters.

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JackDaAlienz:
See the people FIFA gave Fair play Award

This AFCON expose FIFA as a Corrupt organization

This is an invitation from me to you All...please try to be a part of this...God bless us All

Racoon:
All the moles in the PDP are well known now.

Gbamsolutely!!!

Putindbutt:
I agreed with you, even if you lacked common sense, it's the fault of the ruling party because they are afraid of what will come out of your mouth.

I won't stoop low to your level...good night!

fergie001:

https://www.youtube.com/watch?v=LNMu65F1MO0
The moment Chief Olabode George moved the motion for the expulsion of Wike', others

Good decision...Discipline is sacrosanct to every forward moving organizations

Putindbutt:
When will you guys get sense?. PDP constituted a committee, the committee gave a report but you are here shouting the ruling party.

Don't you think it would be better to engage with someone with a different view from yours maturely, than to resort to abuses

Anyways, I stand firm on my statement - The ruling party should let the opposition parties breathe

Let opposition parties breathe!!! If the ruling party has done well, they won't be scared of any opposition party

Wike should formally move to APC and enjoy his stay there...you can't continue serving two masters abeg

Wike is gone and gone for good...Finitri is a strong ally of Wike and that could be the reason he said this..

That being said, the party is bigger than any man, including WIKE

For once, let sanity return to one of the major opposition parties - PDP!

Another Big blow to the demonic APC and betrayals of vibrant opposition party in Nigeria

Another blow to the demonic APC & betrayals of vibrant opposition

Another big blow to the betrayal's faction...vibrant opposition is gradually coming back to Nigeria political system

AMINDA:
Way to go! Where will the Obio-Akpor Ghengis Khan go from here?

He should formally join APC

Procashtips:
We know the 4 1 1

Keep playing the ostrich.

We are waiting for you to do your part as well; stop blaming others when you have not done anything

Procashtips:
I don't have such followers who listen to whatever he says nor act on what he tells them.

Make una dey play una ethnic and religious cards dey go

No one is playing ethnic or religious cards here. Let's place emotion aside, the man said he has advised all the Nigeria presidents since this terrorism issue started...he still spoke strongly against the insecurity issue yesterday...what else do we want him to do?