₦airaland Forum

Episode 5

Episode 6

Episode 16

Suspicious °°°

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oloet:
This is the test results from 2.4 and 5GHz SSID respectively from my router

2.4GHz and 5GHz should give the same speeds tho... I get the same 50Mbps download and 25Mbps upload on both bands

Megan 2.0 | 2025

8.9 / 10

🤦🏽‍♂️🤦🏽‍♂️

🫱🏻‍🫲🏼🫱🏻‍🫲🏼🫱🏻‍🫲🏼

🫱🏻‍🫲🏼🫱🏻‍🫲🏼

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dere5:
Thanks for your directive which I followed,I eventually spoke with a lady who generated an FN number for me cause I was not originally emailed any. She now said she would forward my details to the department concerned for them to activate the router. Meanwhile the stupid agent I paid money to didn't even do anything since on Wednesday that we've been on this mater.

Great, now that you have your FN ID the matter should be resolved swiftly...

If the agent did his job properly, the FN ID is something that should have been sent to you right after the installation.

dere5:
@oloet how far,has your router been activated,mine has still not been activated o, after 4 days of installing the router. Pon and Wlan lights are on. Wlan light blinks now and then,but it's just on most of the time and doesn't blink.

Message the agents that installed, or dial 217

Location? Phone??

Hercules22:
The airtel you intend to run to have a fair usage policy. A lot of people have complained bitterly about their unlimited service. It's like moving from frying pan to fire. You are already complaining about the process of obtaining their router.

I understand your pain of having to wait for 6days but it's worth the wait. MTN would improve on their fibre service as time goes on and downtime maynot take this long to troubleshoot. I'm glad you did the right thing in the end. New services comes with greater challenges

It was NOT worth the wait... if you are okay with six days downtime I am not... even one day downtime is unacceptable.

If there is an issue with their infrastructure they should be able to sort it out in a few hours, and if it is going to take long it shouldn't be more than 24 hours max. Six days of downtime is unacceptable. I am a simple man, I pay for a service, I expect to get what I paid for.

They need to be aware that if they misbehave man's won't hesitate to port. Yes Airtel may have Fair Usage Policy, from what I hear it is capped around 1TB, I doubt I will be using upto that, so that one is not an issue.

I am still waiting sha, if I don't receive my compensation I will definitely invest the 25K in the Airtel ODU next month. Airtel network is decent in my area, so I am sure it will be a decent experience 🫱🏻‍🫲🏼

#AmorimOUT
#SackTheFraud
#JailTheBasterd

Hercules22:
I'm so glad that its been restored. However, You've been enjoying the fibrex service for over 2 months without disruption and six days of downtime isnt enough to switch. What's the guarantee that the next device would be better?. Its all good though.

Six days is too much... means anytime there is downtime i will probably go through the same six days of hell, or maybe even more sef.

I have been enjoying it and it is blazing well when there is no issue, but leaving an entire area that is using their service in the dark for 6 days is unacceptable tho.

I have resubscribed sha, simply because don't have the time to go to airtel office to get their router, I don't know why one can't pay online and get it delivered like MTN 🤦🏽‍♂️

But if I don't receive any compensation for the six days of blackout I will definitely invest in Airtel next month.

Service finally returned yesterday 😪

Took them all of six days to sort the issue 😒

I have called them and told them I will not renew .. and they must refund those days that they have taken from me.

I will be using another device for now

#AmorimOUT
#SackTheFraud

HeavenlyBang:
Yeah, that's valid. 5 days downtime is unacceptable. Probably infrastructural damage.

Yup.. most likely damage, my annoyance is the fact that it is taking sooooo long to rectify the issue.

This is something that in a saner environment as soon as they received the report should have been resolved in a few hours.

The whole thing is unacceptable ... since Wednesday me and everyone else in this area using the FibreX have been taken back to the dark ages..

I am getting Airtel this week sha, let me test run that one.

HeavenlyBang:
Service back on?

Still down.. Since Wednesday 🤦🏽‍♂️

MTN has disappointed me sha, simply means they cannot be relied on at all. 5 to 6 days and they are yet fix the issue...

Basically means that this will be the same experience whenever there is another issue in the future.. and only God knows when this one will be sorted.

And they just sent me a message last night that my subscription will renew on the 28th

Dem no go see any money collect sef...

I will find time and go to Airtel office this week and try that their new router, it is the same 25K and free installation.. so that 25K I am supposed to pay for the FibreX sub I will rather use it to test run Airtel. I will park their FibreX router in one corner for now, I am not willing to go through this frustration and embarrassment again.

MTN has really messed up

°°°

#AmorimOUT
#AmorimOUT

#AmorimOUT
#SackTheFraud

oloet:
This makes it the fifth day, at least they should tell us if something is wrong. They have been giving me excuses without a resolution timeline

It is too early for all these problems sha..

Downtime for three days now... good thing that the month is already ending...once my sub expires na to just park their router one corner and return to broadband.

saphiere:
Please whoever is using this MTN fiber X should drop a review because I want to get it tomorrow.

Thanks.

You lifted this picture from the FibreX thread that has reviews, and came here to open thread asking for reviews

oloet:
It's too early for all these issues if you ask me, I have a router here in my house that was installed on Monday and has not been activated till now. I hope they improve on the overall service. It is superb when it's working but what about downtime? Reliability is what sells a service and not noise

Very annoying.. this is the first downtime I am experiencing, and it has lasted for over 24 hours and counting...

As for your activation, it is surprising, it should have been activated already. Mine was activated less than an hour after the installation people left.

FibreX Serious network outage in my area...

Network has been down since yesterday, came back from work now and network is still down..

Red light has been blinking for over 24 hours.

Called them and they said there is network issue in this area.. wahala.

And my MTN line on my phone is browsing well. 🤦🏽‍♂️

⏳️⏳️

chulo132:
I have submitted multiple requests and haven't been called yet. And this thing is right in front of my gate. Can you give me a step by step guide as to how to register and boarding

Fastest way is to fill the FibreX form on their website. After which an agent should contact you.

Or just register and make payment for the subscription on their website, since you are certain it is available in your location. Once you have paid for subscription an agent will contact you for installation.

🎂 🥳