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Nairaland / General / Asia - Africa Business And Investment Forum 2021: Why Is It Important? by NATIONALMAIL: 3:05pm On Nov 09, 2020
Asia - Africa Business and Investment Forum is a business event and investment forum designed by Globe Chamber of Commerce and Industry to showcase every aspect of Businesses and Trades, Investment opportunities and cultural values across the Asia market and the globe for inclusive dialogue and policy formulation on Business and Investment management and development needs in bringing together investment partners to discuss challenges, opportunities and policy solutions to meet the Sustainable Development Goals. Asia - Africa Business and Investment Forum will facilitate engagements and effective networking through a rich diversity of high-profile events, creating a platform to shape development solutions, exchange ideas, develop partnerships and launch actions.

The event is targeted at providing for business minds top quality forum for business partnership integrations to foster importations of ideas, exhibitions of new business innovations and sharing of knowledge for standard acceptable business practices and income generations.

Globe Chamber of Commerce and Industry (GCCI) an International Trade Organization that is dedicated to promote global trade, investment, bilateral trade partnership, trade ties, economic exchange and trade cooperation, Will use this event as an active channel for all the stakeholders, technical experts and professional bodies for the sustained growth of businesses, investment opportunities of all sectors and continuously respond positively to new business innovation that compliment current practices.


Objective of the Event will include and not limited to the following:

To promote global Investment and business development
To increase direct Investments for participating countries
To encourage the role of research and development of public and private entities in promoting technical research.
To explore the role of Innovations in the formal and informal sectors and the possibilities of harnessing their roles.
To promote accelerated development in all sectors of the economy.
To provide a platform for developing, sharing knowledge and practices appropriate for commercial issues.
The Asia – Africa Economic and Investment Forum 2021, in Tokyo, Japan is scheduled for the 5th to 10th of June, 2021. And it’s powered by Globe Chamber of Commerce and Industry, and supported by Asia Trade, Trade Nigeria and some renowned Global Trade Organizations.


The aforementioned subject is brought to you, courtesy of National Mail.
National Mail is an online news platform of Globe Chamber of Commerce and Trade Nigeria that focuses on business development, Investment, trade, economic exchange and development.

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Nairaland / General / Asia - Africa Economic And Investment Forum: "Unveiling Plans"- Buchi George by NATIONALMAIL: 3:35pm On Nov 06, 2020
As Preparation for post Covid-19 is in full gear, Globe Chambers of Commerce and Industry, has rolled out a brand new plan ‘Asia – Africa Economic and Investment Forum’ for 2021.

Asia – Africa Economic and Investment Forum as a project is part of the efforts of the organization to strengthen trade between Africa and Asia as well as other continents.
The event which is scheduled for 5th to 10th of June 2021 will be joining other plans set aside by Globe Chambers of Commerce and Industry for the post Covid-19.

Hon. Nwabueze Buchi George, the chairman of the organization said Asia and Africa will have a lot to offer each other, “We can learn, trade and share both technologies and strategies to make both continents better”

“It is a joint trade mission, state visit, business delegation of industry, investment and commerce to Asia. While over there, our people have a lot to learn from how they have been pulling through, and I believe it will be a wonderful experience” he added.
The Asia – Africa Economic and Investment Forum as a project also has other events imbedded in it. Other events such as Japan – Africa Economic Forum, Taiwan – Africa Business Forum, China – Africa Economic Forum, and Korea – Africa Economic Forum among others.

Hon. Nwabueze Buchi George said; “2020 is already a rough perch for business owners, but we believe the world will heal and get over this pandemic era. We’re making plans to make it easier, since one thing that has always solved trade problems is international collaborations”


Asia – Africa Economic and Investment Forum2021 is simply one the numerous business collaboration platforms we can create as a quick recovery plan for Africa and other nations of the world” he added.

The aforementioned subject is brought to you, courtesy of National Mail.
National Mail is an online news platform of Globe Chamber of Commerce and Trade Nigeria that focuses on business development, Investment, trade, economic exchange and development.
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Nairaland / General / Globalization: A Puzzle To Africa by NATIONALMAIL: 3:03pm On Nov 06, 2020
The world is becoming a global village because of advancement in information communication technology, culture, political, economic and social activities across the globe.

The pro globalization scholars would want us to believe that, globalization is all about modernity. Globalization is another form of re colonization of African countries including those nations that were hitherto not part of the old colonization, have discovered a virgin ground for the re colonization of African countries.

This involves the use of exploitative instruments like World Trade Organization (WTO), International Monetary Fund (IMF), World Bank, multinational corporations and other international financial institutions in order to capture the world in the name of globalization under the umbrella of United States of America. All these gadgets in the name of globalization are diversionary and plausible because there is no any country in the world that is in the process of development as a result of globalization or that have developed as a product of globalization.

The pro globalizers deceive people that, there is a path to development in which all African countries suppose to follow in order to become modern. The assertion has been problematic; this is because there is no country in the world that has passed through this process of development. Thus there is no country in the world that is in the process of developing in the name of globalization or has developed because of its involvement in the global economy.

In other words, globalization at this juncture is seen as another new method of re colonialization of African countries by those developed nations who where hitherto not part of the old colonialization to explore virgin land to operate and be part of the exploiters of the African countries.

Afterwards, the path to modernization as suggested by the modernization scholars can be described as a new wine in an old bottle masquerading and metamorphosing in different forms from colonialism, neocolonialism and now globalization as the solution to the development of African countries.

The benefits of African countries in the global world are economic, political, social, religious and cultural crisis pervading the nooks and crannies of African countries.



The aforementioned subject is brought to you, courtesy of National Mail.

National Mail is an online news platform of Trade Nigeria that focuses on business development, Investment, trade, economic exchange and development.

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Nairaland / General / Nigeria - Japan Trade Mission And Business Delegation: Registration Is Ongoing by NATIONALMAIL: 11:12am On Oct 09, 2020
The Nigeria - Japan Bilateral Trade Mission and Business Delegation which has being slated to hold from the 3rd to 6th of December 2020 in Tokyo, Japan, will help create investments and trade opportunities among nations and facilitates economic recovery through: B2B and meetings, Trade Exchange, infrastructural and industrial forums and lot more. In addition, it will strengthen the bilateral relationship that exists between Nigeria and Japan; with major aim sighted at economic growth and development.

The event which is organized by Trade Nigeria and supported by local manufacturing association and some leading industries in Japan will help participants to explore new and existing business opportunities, partner with manufacturing firms and create a businessmix with local business organization in Japan.

Registration for the Nigeria-Japan Bilateral Trade Mission and Business Delegation is ongoing.

For further information: kindly visit or call any of the Trade Nigeria offices:

Abuja
Edo House, suite 5 – 05 fifth floor,
Central business district, Abuja.

Rivers State
#6, Omerelu Street, GRA Phase 1,
Port Harcourt, Rivers State.

Phone Contacts
+2348161261262
+2347056863770
+2347010882314
+2349080088327

Nairaland / General / Cybercrime: It's Effect On Economic Development In Nigeria by NATIONALMAIL: 11:53am On Aug 28, 2020
A major impact of globalization in our society today is that we all have come to rely on the sheer size technological power and fast speed of the internet to seek out immeasurable volumes of information to explore the unknown to communicate with virtually anyone, anywhere and at any time across the globe. According to researchers, at the turn of the 21st century due to the advent of mobile telephones, Nigerian Internet penetration levels took a running jump from less than 5% in 2002 – 2003, to over 30% by the end of 2012 with the growth poised to continually accelerate. These internet based platforms have provided an array of opportunities for individuals to communicate and network with people of diverse cultures all over the world; it has aided local business to grow by providing regional and international markets and it is shrinking the world into one small community. However, irrespective of these gains associated with the internet revolution, it comes with it several ills especially with regards to cyber-crime.

The menace of cyber-crime has eaten deep into the fabrics of our society and poses threats to the socioeconomic development of the country. It is pertinent to state here that although cyber-crime is a global phenomenon, the vulnerabilities and impact trends do tend to differ depending on the strength of the measures each country put in place to combat menace such as cyber laws and cyber protection technologies. Sadly, as shown in the arguments above, Nigeria ranks high amongst the cyber-crime impacted countries however the country’s response to mitigate cyber-crime is still very low due to inadequate cyber-crime legislation, limited technology and lack of cyber security experts. The shortage of human capital in cyber-security hence becomes a major vulnerability factor in addressing Nigeria’s security needs to combat cyber-crime and cyber threats emanating from cyber criminals. According to researches the Indian government is earmarking to develop five million cyber security experts in the next three years, while North Korea has already sponsored 15, 000 cyber security experts with China having over 25 million cyber commandoes; with Nigeria needing nothing less than one million cyber security experts in the next two years to combat cyber-crimes. This should be supported by aggressive mass sensitization of the citizenry on the nature, schemes and tactics utilized by cyber-criminals as a means of reducing their vulnerability.

OPINION: Efforts by the government and the citizenry geared towards curbing cyber-crimes must be reinvigorated as cyber security is crucial for maintaining the continuity of vital social services, preservation of public trust in information systems and promotion of socio-economic development in Nigeria.

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National Mail is an online news platform of Trade Nigeria that focuses on business development, Investment, trade, economic exchange and development.

Nairaland / General / Globalization: Covid-19 Can Not Kill The Formation Of International Business by NATIONALMAIL: 3:45pm On Aug 27, 2020
In just a few months, COVID-19 travelled from China to more than 200 other countries and has now killed more than 200,000 people. Some claim the pandemic sounds the death knell for globalization – but in fact, it reveals the disasters that can arise when nations try to go it alone.

Covid-19 will not kill the process by which businesses or other organizations develop international influence or start operating on an international scale. Rather, it will accelerate underlying trends, compressing into 2020 a transformation in flows across national borders that would have taken years to emerge. As individuals and companies move online, national borders become less relevant. Virtual meetings are substituting for travel and physical meetings, with their greater efficiency leading to higher levels of engagement. This increased digital connectivity facilitates the rapid flow of ideas, the most influential dimension of the process by which businesses or other organizations develop international influence or start operating on an international scale (globalization). The scientific race to stop Covid-19 and find a vaccine has encouraged unprecedented collaboration. Greater global awareness is evident in the intense interest in the march of Covid-19 and spread of the Black Lives Matter protests to five continents. Not all flows are good, and the spread of bad and fake ideas is also accelerating, from meddling by foreign powers to anti-vaccine fears that undermine the fight against the pandemic. Covid-19 will also accelerate and transform financial flows. With more than 100 countries requesting emergency financing, those from the IMF and other multilateral groups will far exceed any previous era of cross-border capital flows. Holdings of overseas currencies are also rising. The pandemic is also likely to precipitate a new wave of cross border mergers and acquisitions, including higher rates of investment in and from the growth markets of East Asia. Travel has been curtailed by the pandemic, but personal travel will rebound sharply, as soon as a vaccine or medicine allow, thanks to pent up demand in China, the world’s largest source of international tourism. Business travel growth is likely to be permanently lower, since the pandemic has revealed the advantages of remote meetings. Trade was already declining for reasons that preceded and are unrelated to the pandemic. Overseas supply chains were built on outsourcing repetitive tasks to lower labour-cost countries. But artificial intelligence, robotics and 3D printing are changing the model: automated processes require machines and skilled labour, which are more abundant in richer countries. Demand for individual customization and rapid delivery encourages manufacturers to return home. For services, banks, insurers and law firms are putting their back-office functions on servers or in the cloud, rather than relying on far-flung, labour-intensive call or data processing centres. The politics of protectionism and nationalism reinforce these trends. The transformation of work is being accelerated by the pandemic. Machines do not get sick or spread viruses. Now that office workers are logging in from home, it begs the question as to why they need to be anywhere specific. Increasingly we will see the globalization of professional services. Many essential services cannot be done in another country. But banking, law and design can, often at a far lower cost. East Asia has been the principal beneficiary of globalization and remains an enthusiastic supporter. The region’s assiduous containment measures have allowed its economies to rebound toward pre-pandemic levels of growth. Meanwhile, US protectionism and its disastrous handling of the pandemic is accelerating its relative decline. The UK is less significant than it has been in centuries, with similar self-inflicted wounds hastening its slide. Covid-19 has accelerated the rise of east Asia as the centre of gravity of globalization. but it would make matters worse. The world, especially the countries devastated by Covid-19, need cross-border flows of vaccines, clean technologies and investments and trade that create decent jobs. Business as usual is not an option. We need to redouble our efforts to create a healthier, greener, better regulated and more inclusive globalization.

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National Mail is an online news platform of Trade Nigeria that focuses on business development, Investment, trade, economic exchange and development.

Nairaland / General / National Mail by NATIONALMAIL: 3:08pm On Aug 27, 2020
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Nairaland / General / How To Build An Effectual Customer's Relationship.................part 2 by NATIONALMAIL: 2:47pm On Aug 26, 2020
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5. Always Show Gratitude

Nothing says you care for your customers more than giving them a simple, “Thank you.” Whether you thank them for a recent purchase or show appreciation for choosing you, you will make them feel good.

Do not take your customers for granted. Tell them that you care and thank them for choosing you and your business. You can find, “We appreciate your business.” on just about any invoice template. If you want your clients to believe it, though, you should demonstrate your thankfulness.

This can be a small gesture like a handwritten thank you note or personalized gift. Or, it could mean creating a culture of gratitude, where you look for ways to give back to your clients. Perhaps you invite them to a regular lunch-and-learn session where you offer valuable information to help them succeed. (This is another great way to show that you are the expert and want to exceed expectations.)

While many businesses look for shortcuts to success, hoping to leap over their competition, those that survive in the long term have great relationships with their clients. To keep your calendar booked into the future, start working on a few of these areas today.



6. Make Communication Easy and Comfortable

Strong client relationships require active communication, and that means your clients need to be comfortable reaching out. Let clients know if you are best reached by email, text message, Slack, or some other form of communication. You should also know how they prefer to be contacted.

Don’t leave it at easy to reach, though. You also want to ensure that your clients are comfortable approaching you. They shouldn’t feel like any question is too stupid to ask (after all, you’re the expert so they don’t have to be). Instead, they should see you as a friendly, approachable expert who will guide them through the process.

Alert your customers to promotions, rewards programs, product updates and any other content you think they’ll find interesting and relevant. Ask people to share their stories or hold contests to encourage engagement. Stay a step ahead by anticipating future challenges they may have and suggesting new solutions. If you haven’t heard from particular customers in a while, don’t be afraid to reach out to them. Even if your efforts don’t result in immediate sales, they’ll go a long way toward keeping your brand first in your customers’ minds.





7 Make the most of social media.

Showing customers you are available to them via multiple channels, makes them feel a sense of belonging. When you provide the attention they want, when they want it, it creates a happy customer. If you are unavailable, it can have a lasting impact not just on customer experience but your company’s bottom line.

Social networks are extremely useful in maintaining customer contact after the initial sale. Social media offers great opportunities to engage your customers and build trust by showing the personal side of your business. Monitor your customers’ opinions, interests, and motivations. Pinpoint and reward your most loyal customers. Make efforts to change negative perceptions other followers may have by providing great customer service. Consumers have turned to social media platforms to ask questions, register complaints and resolve product issues. Take advantage of it to show how your brand is listening and cares about your customers.



8. Treat your customers with respect

Presenting customers with an understanding of how they are feeling in any given situation shows you care. Convey to your customers, “I’d be frustrated, too.” in times when it’s needed. Refrain from being “cold” and robot-like. It can turn angry customers to irate ones, quickly. Show humanity and that you genuinely care.

Give customers ways for them to express or feel emotions. Use humor, intelligent questions, or nostalgia to steer their mind towards a particular direction. When you offer relevant and emotional content or conversations, you open the doors for the customer to connect with you. They will associate the good feelings with experiences they have with you, thus, making them want to come back again.

However, you do not want to push too far in the direction of, “Yes, we’ve seen this many times before.” Your clients shouldn’t feel that they are receiving some cookie-cutter advice that you dish out to everyone.

All clients, and their situations, are unique. Yes, they are similar, and yes, you can assure them that you have the experience to serve their needs. You probably even have a basic starting strategy for common problems.

Just don’t make your clients feel like a number. This doesn’t mean you need to remember the names of all their children or their dog’s birthday. You should have a solid understanding of why they have to come to you, though. The more personalized your approach and your communication, the stronger the relationship.

Quality products are no longer the only factor that contributes to high customer satisfaction as it’s the user experience that will overtake the price and product of every brand as a key differentiator by 2020.

Don’t treat your customers like academic projects that must be completed by the end of the day, but look at them as individuals and deliver a personalized service:

Call them by names. A study has pointed out to enhanced brain activity in people when they hear their names. This means, getting on first-name terms with customers will bring you both closer and make visitors feel appreciated.
Keep order history. Whether they’re first-time visitors or regular clients, it’s always good to track order history and offer personalized recommendations.
Go the extra mile. If you want customers to stand behind your store, you need to show a genuine interest in their lives. How? With a simple gesture of caring, like sending a letter or a thank you card



9. Take Responsibility for Mistakes

Sometimes we make mistakes. While we try to cover all the bases and keep everything running smoothly, life happens on occasion.

The worst approach in this situation is to disappear, trying to hide until you fix the problem, or ignore it altogether. Typically, the longer you wait to address an issue with a client, the worse the consequences.

If you take responsibility for the situation early, though, you can stay in the driver’s seat. Your client knows that you have identified and are working on a solution. And when you take charge, even if it was not your fault, you earn your client’s respect.







10. Resolve All Issues during the First Interaction

First impressions are vital to every business. If a problem comes up, and you don’t take action to try and resolve it, customers will leave. They have not built trust with you, and loyalty does not exist yet. Show them respect by taking their issues seriously, Show them you are their support team and will work hard to resolve all their issues the first time.

Don’t blatantly treat new customers different from existing ones, either. If you do, it will be much harder to turn a new customer into a loyal one. When customers know you will be there for them and they can rely on you, they feel a sense of security. They will feel like you will not let them down.

As the old saying goes, “Do as you say and mean what you do.” Let them know they can trust you, and a healthy relationship will form.

Give customers ways for them to express or feel emotions. Use humor, intelligent questions, or nostalgia to steer their mind towards a particular direction. When you offer relevant and emotional content or conversations, you open the doors for the customer to connect with you. They will associate the good feelings with experiences they have with you, thus, making them want to come back again.

Being mindful of customer’s time shows you care. Giving customer convenience in every way possible is considerate, and customers love it. Ask customers if they’d like home delivery. If this is a service you offer, it saves customers time and the need to travel. Think of how to make their lives easier, without taking shortcuts or lessening quality.



11. Keep Promises and Fulfill Commitments

Never over promise or under deliver. When you promise your customers something, stick to it. If for any reason, something changes, be respectful, and inform the customer straight away.

Ask customers “Are you finding everything okay?” Asking questions, like this one, lets customers know you respect them. You want them not to waste their time searching for items they are finding difficult to locate. Just a few words can show a willingness to help. Do not ignore their confused looks and puzzled expressions. Extend a hand and help. Customer service should also go beyond the sale. Follow-up with customers who recently bought a car from you or purchased the Internet service you offer.

Let them know that their happiness with your products and services matter to your small business. It’s a fact, not every customer will be satisfied with the service you provide, even if you feel you did your best. There are also customers who complain about their experience, but many more who don’t. When a customer expresses their dissatisfaction, your response needs to be, “I really appreciate you letting us know.” Change their feelings by changing their mind. (Psychological)

Don’t become upset or get angry. Some tend to portray a psychological phenomenon called the Online Dis-inhibition Effect. This is when you go online without your name and photo visibly attached to your profile and let your anger loose.

For some reason, human beings feel like the online world offers some form of identity protection, even when they cognitively know this is not the case.

So, what happens? You let your inhibitions and self-boundaries go. You end up responding in ways you would never do if you were in person.



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National Mail is an online news platform of Trade Nigeria that focuses on business development, Investment, trade, economic exchange and development.

Trade Nigeria is a Public Private Joint Partnership Project with Government on International Trade. The Organization is an organized private sector which focuses on Foreign Direct Investments (FDI) through /B2B/B2C project Developments, Build Own Operate and Transfer, support Business development , investment , Trade promotions, economic exchange and multilateral cooperation with major aim in turning a population into a productive nation.

For more information, kindly visit our website ; www.tradenigeria.org

email : tradenigeria.org@gmail.com

OFFICE:

Rivers State : No 6 Omerelu Street, GRA phase 1 Port Harcourt.

Abuja: Edo House Suite 5-05, fifth floor, Central Business District, Abuja.

Kano ; Bargery Road Bompai GRA Kano.

Lagos: Isaac John Street, Ikeja GRA Lagos State.

tel; 08161261262, 09080088327, 07010882314, 09074569808, 08120466664.







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Nairaland / General / NATIONAL MAIL: How To Build An Effectual Customer's Relationship by NATIONALMAIL: 12:45pm On Aug 26, 2020
Customer service is much more than a purchase and an exchange of pleasantries. What makes or breaks a relationship is the customer service psychology in play there. When you understand the psychology is when you achieve customer service. Your goal is for every customer to leave your place of business, feeling positive about the service they receive. However, no matter how hard you try, there are still times when this is not the case. If you don’t have the right information, it makes providing customer support and service even more difficult to do.

You want to create positive experiences rather than having most days feeling too much like an emotional roller coaster. How you respond to situations and behavior are major factors that can contribute to the type of customer service you provide. If you want to know how to gain more business out of your existing customers’ relationship, here’s our customers’ list of eleven tips for outstanding relationship:





Listen & observe your client’s pains and challenges rather than pushing a product
I briefly touched on this in the other points, but this one deserves to be mentioned on its own. You need to understand the pains, challenges and goals your clients face so you can align the products/services you offer in a way that resolves their challenges or helps them meet their goals.

Selling is like dating. You won’t get very far on the first contact (first date) if you try to sell right off the bat. People are a lot more skeptical and informed.

You need to build up trust between you and your potential clients. That includes showing them how you understand the challenges they face in their business and how your products/services help them answer those challenges.

You’ve got to demonstrate to your clients that you are someone they can trust and someone who knows what they are talking about. That means you need to be knowledgeable and informed about the products/services you sell, your competitors products/services and show an in-depth knowledge of your client’s industry.



2. Keep your Customers engaged

Lack of engagement is one of the big red flags for customers churn with your business. The trick to avoiding this problem is to keep them happy and engaged in post sales. Because loyal customers are far more profitable than new customers.

How do you do that?

It can be a daunting task to maintain continuous engagement with your customers to offer support to foster this crucial business relationship.

But the thumb rule is: the better is the engagement, the happier your customers are. When customers are engaged correctly they are more likely to retain, recommend and buy more. If your customer engagement strategies are effective, they will positively impact your key performance Indicators (KPIs).

Here are some strategies to improve customer’s engagement:

Send a thank you email as a token of appreciation and connects you with them with a positive impression. And the base of building customer relationships is connecting with people.
Ask for reviews to measure your customer success with your products and services. You can encourage customers to provide reviews; you can entice them with a discount or special deal, like free shipping on their next order.
Cross-sell or up-sell your products through post purchase email. Notify your customers on your new products and also offer product recommendations based on their previous purchase.
Customer loyalty programs are one of the best ways to engage customers after they have made their purchase.
Request for referrals is an effective form of marketing. People tend to make a purchase for sure when it is recommended by a friend or family. The best time to request a referral after the sale is closed.


3. Build a strong brand image; it makes customer to stay loyal.

Every business puts its best efforts to build a strong brand image for fueling business-customer relationship. Strong brand image impacts in increasing the trust level in customers and helps in customer retention. Successful branding leads to increased customer loyalty, an improved image, and a relatable identity. Technology Sales Leads (TSL) marketing The brand image can be strengthened through making use of brand communication with word of mouth. Brand image has great importance. Put your best efforts to develop your brand image and maintain the trust of your customers.

Loyalty is a virtue. But it has to be earned to truly mean something. That’s true in life in general, but it also goes for marketing. Customers won’t just stay loyal to brands because they’re there—you have to earn the loyalty of the people you sell to. The customers who are brand loyal are simply loyal to your business.

Brand loyalty is simply when customers become committed to one brand over its competition and make consistent repeat purchases over time. There are actually many reasons why a consumer can become loyal to one brand over its competition.

Some common reasons that can be helpful to examine are:

Convenience – Customers might be lazy to seek out your competitors as it is easier that way once they have chosen you first.
Status – Brands that provide tips on ‘being you” make customers feel cool and they buy it. When brands provide such a pleasant experience, customers will stick around.
Trust – When customers know your brand well and are convinced to depend on it, they are likely to be associated with you.
Reputation – If a customer believes in what a brand stands for or they like the brand’s attitude they’re likely to want to buy from that brand.
Excitement – A brand that is inspiring or that continuously does interesting things to grab attention can engender loyalty from customers.
Camaraderie – When buying from a brand makes you feel like a part of something bigger than yourself, you’re more likely to want to continue buying from them.


4. Respond quickly to every query politely and clearly

Generally, it is very important to choose the right words before you speak to your customers. The customers can get a bad impression with certain words or phrases used by the customer support agents. Always make your customers feel comfortable, valued, and appreciated. Be knowledgeable of and understand the relevant policy and procedures. Always listen to what they say without interrupting them in between.



Tips:

Make the conversations one-on-one basis that will give a special feeling to the customer.
Use the first name to address the customers while talking to them.
Identify the nature of the problem and understand customer needs.
Send personalized greetings to set a personal tone to your conversation.
Never waste time in general questions – jump directly to the right solution for the customer makes the process personal as well as efficient.

When you respond to all queries made by customers, you show them a willingness to resolve any issues and answer any questions. This is an excellent way to build trust, loyalty, and to gain their honesty. Just say, “I would be happy to help you with this” as soon as you receive a customer query. Refrain from babbling or trying to “wing it” to prevent negative experiences from happening.

Be transparent with what you know and eager to find out what you do not know. Actively listen to your customers needs to resolve them quickly and efficiently. This applies to both online and offline customer interactions.

What you say is just as important as how quickly you say it. Use positive phrases and terms when responding and conversing with customers. Show them the respect they deserve. Avoid using negative words like, “I do not know, Nope, Calm down.” Use the art of communication to connect with people. Choose your words wisely.

When you respond to customer comments, questions, queries, and reviews, quickly, you show them that you care. Not only do you care about their time, but about providing the information or attention, they requested or required. If you take too long, people will become unhappy, and it could cost you a customer. Respond promptly, do not keep them waiting.



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Nairaland / General / NATIONAL MAIL : Business News by NATIONALMAIL: 2:56pm On Aug 25, 2020
ONLINE MEDIA PLATFORM, PROGRAM, PROJECT AND PRODUCTION.
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Nairaland / General / National Mail Headliners Magazine by NATIONALMAIL: 2:20pm On Aug 25, 2020
ONLINE MEDIA PLATFORM, PROGRAM, PROJECT AND PRODUCTION.
GALLERY OF TRADE NIGERIA AND GLOBE CHAMBER OF COMMERCE FOCUSED ON BUSINESS DEVELOPMENT, INVESTMENT, TRADE AND ECONOMIC EXCHANGE AND COOPERATE FEATURING BUSINESS NEWS.
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Nairaland / General / National Mail : Online Media Platform by NATIONALMAIL: 1:46pm On Aug 25, 2020
ONLINE MEDIA PLATFORM, PROGRAM, PROJECT AND PRODUCTION.
GALLERY OF TRADE NIGERIA AND GLOBE CHAMBER OF COMMERCE FOCUSED ON BUSINESS DEVELOPMENT, INVESTMENT, TRADE AND ECONOMIC EXCHANGE AND COOPERATE FEATURING BUSINESS NEWS.

Nairaland / General / National Mail:focused On News, Business And Trade by NATIONALMAIL: 2:10pm On Aug 24, 2020
NEWS, BUSINESS AND TRADE

Nairaland / General / National Mail by NATIONALMAIL: 1:50pm On Aug 24, 2020
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Nairaland / General / National Mail by NATIONALMAIL: 1:36pm On Aug 24, 2020
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Nairaland / General / National Mail by NATIONALMAIL: 11:34am On Aug 24, 2020
National Mail, established in 1999 is a daily news platform in published digitally that focuses on News, Business and Trade.

Nairaland / General / Bilateral Air Service Agreements by NATIONALMAIL: 10:53am On Aug 20, 2020
A bilateral air service agreement is concluded between two contracting countries and liberalizes commercial civil aviation services between those countries.....

The bilateral air services agreements allow to the designated airlines of those countries to operate commercial flight that covers the transport of passengers and cargoes between that two countries. Also they normally regulate frequency and capacity of air services between countries, pricing and other commercial aspects.



Bilateral air service agreements later expanded into multilateral air service agreements. “A multilateral air services agreement is the same as bilateral air service agreement, the only difference is that it involves more than two contracting states”. These agreements later led to another form of agreement known as open skies agreement.





History of the bilateral system

In 1944, when the World War II was in closing stages, 54 countries came to the Conference in Chicago, USA to talk about the future of international aviation. The conference resulted in the signing of the Convention on International Civil Aviation, commonly known as the Chicago Convention. The Chicago Convention established the rules under which international aviation operates. It also established the International Civil Aviation Organization (ICAO), the United Nations organization responsible for fostering the planning and development of international air transport (ICAO, 2011).



The Chicago Convention determined that no scheduled international air service may be operated over or into the territory of a contracting state without their permission. Over the following years, ICAO developed a series of traffic rights, known as Freedoms of the Air. These freedoms continue to form the basis of rights exchanged in air services negotiations today (The Australian Government. Department of Infrastructure and Transport, 2009).






Since using planes within the borders of a single country does not make any economic sense it became necessary for countries to come up with a way of expanding their operating areas. This situation led to several agreements between countries which were in form of bilateral air service agreements between two countries. One of the first air service agreements after World War II was the Bermuda Agreement. This agreement was signed by the United States of America and the United Kingdom in 1946. Features of Bermuda agreement became models for the many of such agreements that were to follow (Kasper, 1988).


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Nairaland / General / National Mail: Buchi George Calls For Post-covid-19 Era Plans by NATIONALMAIL: 4:22pm On Aug 19, 2020
International business executive and president, Globe Chambers of Commerce and Industry, Hon. Nwabueze Buchi George, has called for a substantive plan to be put down for the post-covid-19 era as the survival of both national and global economies will depend on that.

Hon. Buchi George who spoke from Abuja, Nigeria said, Nations must put good plans down even when no one knows when a vaccine will be found for Covid-19.

“Most nations are hit so hard because there are fewer imports and exports. There has been loses in business and jobs of which not all will recover from the effects of the pandemic”

“Africa especially should have a great plan on how to make great contributions to the global economy. We need to not just be consumers but grow as producers working had to solve some the global needs yearning for solutions” he said.

Speaking further, Hon. Buchi George believes in the usual manner Globe Chamber of Commerce and Industry has been promoting trade and investment potentials in Nigeria and Africa, more has to be done to unveil opportunities in Nigeria to the world.

“Covid-19 has shown us what we are doing and what we are not doing well and while the world is waiting to completely open up, we have enough time to identify and prepare for collaborative investments in key areas that will make our economy better”

With international trade and investment summits lined up for different continents, Hon. Nwabueze Buchi George, believes his organizations are ready for economy changing impacts once international travel bans are lifted.

“Every country needs a lift and mutually beneficial strategies should be one thing no nation will be able to turn down in post-covid-19 era. We all need each other, but everyone must surely have something to offer for this to work”

“We are working with Ministry of Trade, Investment, Commerce and Industry and other relevant government agencies to ensure everything is in the interest of the country and in line with the plans of the Federal Government to build Nigeria’s economy”, he said.

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