₦airaland Forum

@all. ntel does not block any IMEI of any device. Why would we do that?

Secondly, if there is a device from another operator
And such device is cracked to work on the ntel network, there is a possiblity that blocking and other types of shenanigans can come from the previous operator. The device is theirs and they expect you to use it on their network. My advise is that. Go and buy a universal LTE modem or mifi that supports LTE bands 3 and 8. Or better still visit the ntel store and pick up one of the various Mifi devices amd get fantastic deals.

Shikena

LordReed:
Well fwiw my modem is a e5573. Never heard of this blocking. Why would they block a modem that has the capability to connect?

The complaints are well noted and have been passed to right channels.

fotyy:
Ironically @ntelassist is Silent , even though I am positive he has seen all the complaints
Something he knows that we don't know?

You dont have an active bundle sir.

Your last bundle was a night plan purchased on July 1st and expired at midnight on july 3rd

Please renew your plan and enjky unlimited and quality internet service foe the duration you want.. ...

ntelassist:
Noted...

Noted...

4llerbuntu:
Msisdn is 08045465941

Heheheheheh... o ga.. we no know follerbe etc for our network o. If you got an MSISDN, etc. I can work with you. Email me. But actually. We dont blacklist users..

oyb:
next question:

is the user known as 4llerbuntu aka ashipa1 of lagos aka 4llerbe on a speed blacklist?

So ntel have launched the first 4G mobile phone in Nigeria. Another first from ntel, after launching the first LTE-Advanced network in Nigeria. The phone is touch screen on a 3.5inch glass as well as soft key for people who prefer to press keyboard d old way. Front and back camera, android OS, 8G memory and 1gb RAM and fantastic offer for both data and voice. All packed into this beauty.

Omo you need to go buy ya own... else, bring your 4g make i bring my own.. Lets SPAR!!!!

Hmmmm

Dam5reey:
Good you realized FUP no make sense

Actually.. we are back. Sorry for tje break in transmission.


The FUP is no more applicable. So fire on..

oyb:
No information on their website and Ntelassist has disappeared

Thank you for the brief. The reason for the network appearing and disappearing is because the phone needs to register on the network which owns the SIM card it has in it. There is a concept called combined-attach which means that every phone will register the various communications services on different sections of the network. i.e. Voice will register on d circuit switched network and data will register on d packet switched network. Hence for all phones, to work on an LTE only network with an IMS core, you will need to set the phone to a 4G only mode. This can be a difficult task but you can achieve that by dialing *#*#4636#*#* or *#*#3646633#*#* (for MTK chipset). if any of these fails, download an app called 4G LTE switcher.

Select phone information select network type, scroll down or up and select LTE only mode or 4G only mode. then toggle your phone service on and off, then check again. service should be on the phone. if this doesn't work, then the phone may not support the right BANDS

dustmalik:
Well, since it supports band 3, it should naturally work with ntel. But some of us have noticed that 4G Only networks like ntel, Spectranet, Smile don't work properly on miui 8(Android 6.0.1). Reception appears for a few seconds and then disappears. But those who have received Android 7.0, like Mi5 users, have confirmed that 4G Only networks work perfectly on it.

As far as I know, Redmi 4 prime doesn't enjoy a lot of community/unofficial support, hence I don't think there is an Android 7 based custom ROM for it, which would have been the solution, if ntel is really a must for you.

Hello friend. You are very correct. Most operators,users, engineers etc.are makimg the same mistakes.
We are no different.
The generally accepted unit of measurement for speedtests is kilobits per second.

pheesayor:
They told me kilobytes on twitter

Hello. I do apologise for the experience you have had on the ntel network. ntel offers you unlimited internet service but the assertion that it was restrcited to 3gb perday is not true.
Not that you are lying but it may have been misinformation. What happens is you get the internet service for data resource of 3gb per day and den the service is throttled to allow balance being maintained on the network and for other users as well. The increase in price is in line with current realities in the nigerian economy which depends on something bigger than you and I to fix. We would be happy to restore your confidence back about our network

TheTruth33:
its noo surprise tho when you live in a country where anyone selling you anything is most likely about to play fast one on you
but this wasnt actually the case here i am an average Nigerian sitting down thinking of how to entertain my self while surfing the
internet and i see this add about a network called ntel offering unlimited data for 1 month just for the low price of 10k
it was so convincing cause they also mentioned it being 4G how stupid of me to believe those lying bastards ok i get the sim card
and subscribe for a week at first and it was going fine fast and i streamed movies like nobody's business till the next week came my data plan had expired ok since i enjoy the internet speed and the unlimited data they offered i did another one 10k for one month (oh yah the one week one cost me about 3k) immediately i paid for the data my internet was fast i enjoyed this internet for 2 days nonstop then it happened i woke up trying to use my internet and all i saw was not connected i checked if it was a service issue but nope it wasnt i called ntel and sent several mails no one replied me for about 3 weeks then the bastards finally called me a day before my subscription was to finish you how useless people are
ok i was very angry i screamed insults into the young mans ears on the phone the guy decided to fix it fine i used my internet for one more day
then since he apologized i decided to sub again thinking it wouldnt happen again this time they really bleeped me in the ass like an idiot i paid for an unlimited plan and it worked for 2 days and stopped immediately i called ntel no one picked at this time i was thinking to my self why am i stupid ok left the wifi on for about 2 weeks it wasnt working see as this idiots now called me to tell me that my network has a treshold on it that ma we give 3gig everyday that is our unlimited plan ewo i swear i told that idiot read up the meaning of unlimited is he okay? they didnt do anything about it they still branded the data plan as unlimited and increased the price to 12,500 you see this idiots [/color] [color=#990000]

The two day plan gives u a 48hr access to the ntel network. There must be a confusion/misinformation somewhere. But the system is giving u d right details

iliyande:
same thing happened to me... I jejely beg Glo for forgiveness.. And went back to Glo

How much would you be willing to pay for your use per month. From what i see, you do belong to category of heavy user meaning you consume about 300GB monthly. Not on yiur smartphone of course. Question is how much you go like pay for that.

oyb:
ntel needs to urgently make their XL unlimited plan monthly
i have said same to customer care
i understand that somehow, Ntel pushed their unlimited smartphone data plan as the plan to be on
whether this was intentionally misleading customers or was deliberate is water under the bridge (for my phones, 1.5b per week is ok for general use)

i have made my peace with the unsuitability of the unlimited smartphone plan for my level of use - however there is no monthly unlimited plan for heavy users

i cannot pay 60k for 3 months as a regular user. i made the same complaint to customer care

i am actually about to switch to spectranets gold plan for the same reason. i cannot pay for 3 months straight

please fix your tiers /plans urgently.

Prof, can you share a landmark near your house in Abuja. easy for me to track that way.

malikalhaj:
Prof did i reply u? i quoted ntelassist not u, plus we are saying the same thing

@ProfDaVID, can u send me your location as well?

malikalhaj:
Prof did i reply u? i quoted ntelassist not u, plus we are saying the same thing

@p34c3, can you send me your location? so as to look into it. if you can get your coordinates, that will be even better.

ntelassist:
Hi P34c3. Our commitment is to give you d very best of service. While that is ongoing we also take feedback from threads like this and people like you. Trust me the issue of the 64kbps is being looked into as we speak. And if its found to be a real.problem.. we will address.
Trust me. All concerns raised here have been looked into..

Hi P34c3. Our commitment is to give you d very best of service. While that is ongoing we also take feedback from threads like this and people like you. Trust me the issue of the 64kbps is being looked into as we speak. And if its found to be a real.problem.. we will address.
Trust me. All concerns raised here have been looked into..

duwdu:
Unfortunately for we real world consumers of ntel products, you're either in self-denial, or uninformed, or just being mischievous. More troubling, however, appears to be that you haven't bothered to at least read through the last 20 pages, say, of Stanley08's ntel thread in which thread you first introduced yourself.

On that thread, you'd see the tales of woe that consumers of ntel's products have had to grind through in the past couple of months! It will also reveal to you that the 64KB throttling issue is real — and kicking.

I humbly advice you to please sit up on this assignment, if you have the genuine goal of making a success of this thread for ntel and consumers of its products.

As for me and my household in the meantime, we've had it up to "here" with the unreliability of ntel's services — the least of which are very frequent "No Service" returns. Therefore, I shall not be renewing our subscriptions to ntel services once the current ones start running out in a few days.

Good luck!

........
P34c3
.....
...

Not at the moment. We are currently in lagos abuja and PHC... in our next rollout, Benin will defintely a part

JandyJ:
Is Ntel Available In Benin?

All our data plans are real data plans. The smartphone data plan is a standard data plan. No need to worry about that sir. We may consider a nomenclature change...

OBAGADAFFI:
Ok thanks.

But you didn't answer my question on,
why is my data plan is Smartphone promo plan, when I bought a router worth 45k + 20k(sub) from your store.i was expecting a standard data plan not Smartphone.

Your data resource is not accumulated. Hence once you buy an unlimited plan, its better to use it as the resources are not conserved for you. But are for metred plans.

There are other plans that do not have FUP applied and are equally high data. You can subscribe to such plans as ntel XL data for 25k and get 80GB. Believe me. The speed is not throttled.

OBAGADAFFI:
Will the unused 3gb per day be accumulated?

For example. My Office NTEL line has been switched off since Friday, but when I get to office tomorrow , usually between 9am - 10am the speed throttling starts, meaning i have used up 3gb between 9am- 10am.

What happens to all the unused 3gb when my router is switched off.

I suggest you just give us the standard date package and let us decide how to use it.



And why is my data plan Smartphone plan, when I bought a router worth 45k + 20k(sub) from your store.

@dam5reey we cannot exactly say d consumption is 90Gb. Its way more than dat. Because service resources are not suspended on FUP. Your advise is noted but at d moment, our product policy does not support ur suggestion. But its however noted.

Dam5reey:
Which is better self 3GB X 30 = 90GB for 12,500...

Give us a Data plan 90GB for 12,500 Simple... this makes better sense that all this FUP, T & Cs..

The speed is not 65kb after FUP.. but you need to know that several factors affect your speed including your destination and source locations/capacity to push or pull data.

ProfDavid:
I don't know who gave you guys that idea of 65kb after 3GIG. Increase it to 300kb before you loose most of your customers. As for me i wont subscribe again going back to spectranet or glo 4G LTE

??

GogetterMD:
I'd like to return your SIM pls

ntel thread. Lers discuss this here.

Link to ntel assistance and product support


https://www.nairaland.com/3773394/need-support-ntel-products-services#56103815

ntelassist:
@Dam5reey, we had them on before now. We will re-instate them back as soon as possible.

ntel bands are 3 and 8

GrandMufti:
Yes


LTE band 1(2100), 3(1800), 4(1700/2100), 5(850), 7(2600), 20(800), 38(2600), 40(2300)

Mtn - 7 & 20
Etisalat & Ntel - 3

Need information about ntel product and services? we are here to support you. All fault resolution and escalation can be routed to us via our customer care on 0700-ntel-live. Now keep the questions coming and I will respond to you promptly. The official position of ntel products can change at anytime but will be communicated via this medium as necessary

Hmm. Interesting. I want you to reset your internet session by toggling your airplane mode on and off.
Then check. We will be deploying something that lets u see your data usage for the FUP on Mc.ntel.com.ng

As per daily usage, 3Gb or 3GB.. ?? 3gigabyte nefore FUP applies.

Ativ:
@NtelAssist, What is the daily fair usage on the NTEL N12,500 monthly plan? 3GB or 3Gb?
My line was throttled almost all the time without any substantial downloads. I hardly used more than 500MB per day.

@Dam5reey, we had them on before now. We will re-instate them back as soon as possible.

Dam5reey:
Why are you hiding the Night plans

Its only available on quickteller..

http://mc.ntel.com.ng Does not have it... Why !!!

Need information about ntel product and services? we are here to support you. All fault resolution and escalation can be routed to us via our customer care on 0700-ntel-live. Now keep the questions coming and I will respond to you promptly. The official position of ntel products can change at anytime but will be communicated via this medium as necessary.