Business Development Professional
Why Attend
The Certified Business Development Professional course focuses on the tools and techniques required to develop new business. Without them, sales will stagnate and profits will drop. The course also addresses ways to maximize the company's profitability by fostering relationships with potential players and key decision makers in the market. By attending this program, business development professionals will acquire what they need to create and implement promotional drives in order to spur the company's market prospects and design cost effective yet innovative options to boost sales.
Course Methodology
The course involves a variety of case studies and exercises to develop the right skills needed to become a successful business development professional. Group presentations and self assessment tools are also available for the same purpose.
Course Objectives
By the end of the course, participants will be able to:
● Define the main functions and best practices in Business Development (BD)
● Recognize the importance of re-defining business processes to match the ever changing market and customer requirements
● Produce clear sales and marketing differentiators to neutralize competition (value-based proposition)
● Design and use financial ratios and KPIs to measure their operations' effectiveness
● Use leadership, negotiation and power proposals to leverage their business and lead the key account team
Target Audience
Sales reps, sales supervisors and managers, and account managers who would like to professionally develop themselves by seizing business opportunities and using them to improve personal management and showcasing skills. The course also targets commercial professionals aspiring to consider every potential client as a challenge that will help their performance and their careers.
Target Competencies
● Account qualification
● Customer relationship management
● Re-engineering of commercial processes
● Customer service
● Marketing of products and services
● Business planning
● Lead generation
● Writing business proposals
Associations
Institute of Sales & Marketing Management (ISMM) : Ciel Consulting is a Recognised Centre for the “Institute of Sales & Marketing Management” (ISMM), the global representative body for salespeople. Founded in 1911, ISMM has been the authoritative voice of selling and the custodian of sales standards, ethics and best practice for over 100 years. ISMM endorsement is a badge of recognition for the high quality sales and marketing training courses offered by Ciel Consulting Training and Consulting. Upon successfully completing the course, participants will be awarded an ISMM Certificate in addition to the certificate they receive from Ciel Consulting Training & Consulting. Ciel Consulting reserves the right to alter dates, content, venue and trainer.
Course Outline
● Business development: overview and best practices
● Business development: definition and scope
● Account analysis and qualification: an overview
● The new landscape of account management and BD
● Understanding the buy-sell ladder model
● Client classification: building an ideal client profile
● Understanding and working the customer loyalty ladder
● The business planning process
● Using the STAR business planning process:
● Strategic analysis
● Targets and goals
● Activities
● Reality check
● Conducting customer surveys to identify important
service criteria
● Preparing an account development plan
● Building client chemistry with F.O.R.M
● Re-defining your processes for breakthrough results
● Reviewing the selling process
● The selling process
● Functional product/service/company knowledge
● Unique/distinctive selling points
● The sales competitors analysis form
● Reengineering your team selling process to avoid mistaking motion for action
● The value-added selling process
● A simple framework for developing new business
● Create and deploy weapons
● Your best friend: the phone
● Creating a client-centered code of conduct (DART model)
● Designing and implementing key performance indicators
● Creating a balanced scorecard (business performance audit)
● Effective negotiation skills
● The definition of negotiation
● Some negotiation philosophies
● The difference between persuading and negotiating
● The five stages of the negotiation process
● The critical rules of negotiation
● The phases of the purchasing decision
● Establishing relative importance of differentiators
● Influencing decision criteria
● Vulnerability analysis
● Workshop: completing your negotiation plan
● Building and leading the business development team
● Stages in team formation
● Building a high performance team
● Defining team roles
● The team motivation mix
● Management versus leadership
● Practices of exemplary leaders (industry practices)
● Writing business proposals that sell
● Writing a typical business proposal
● Formatting tips and tricks for winning proposals
● The process of developing successful project proposals
● Workshop: creating your own project proposal
Business Development Professional
Lagos, PH and Abuja
BD | Weekday |7TH – 9TH May, 2018 |3 Days | N45,000
BD | Weekend |5TH – 12TH May, 2018 |2 Weekends | N45,000
Click Here to see Course brochure

To register for any of the above courses Click Here

Hotlines: 08091592389, 07039147221,08138720480
Website: www.cielgr.com
Email: victor@cielgr.com

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
CIEL CONSULTING
Leading Professional Training & Consultancy firm.Authorised Training Partner of Simplilearn Int'l. Accredited Training and Examination Center

Address:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt.

Train
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Trainer
TABLE OF CONTENTS
Introduction .................................................................. Error! Bookmark not
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Component 1: Training & Development ......................................................................
Component 2: Learning Outcomes ...............................................................................
Component 3: Learner Profiles .....................................................................................
Component 4: The Learning Process ............................................................................
Component 5: Training Programme Preparation ..........................................................
Component 6: Communication, Feedback & Interpersonal Skills ...............................
Component 7: Training Support Systems .....................................................................
Component 8: Classroom & Presentation Skills ...........................................................
Component 9: Training Methods ..................................................................................
Component 10: Statutory Compliance Issues ...............................................................
Component 11: Evaluation & Assessment Methods ....................................................
G7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.. Tel:
Ciel Training Institute is part of the Cieledu Group

To register for any of the above courses Click Here

Hotlines: 08091592389, 07039147221,08138720480
Website: www.cielgr.com
Email: victor@cielgr.com

Venues:

Corporate Head Office. 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Lagos Mainland. 27 Moronfolu Street by Unilag, Akoka, Yaba, Lagos.

Abuja : House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

Port Harcourt: 21 Oil field Avenue,off school road, Elelenwo, Port Harcourt.
CIEL CONSULTING
Leading Professional Training & Consultancy firm.Authorised Training Partner of Simplilearn Int'l. Accredited Training and Examination Center

Electrical Transient and Analysis Program (software program for electrical engineers)
ETAP
ETAP is the leading software used by Electrical engineers for modelling of Electrical equipment in power plants, FPSOs, Transmission and Distribution stations to name a few. Being the leading software in the industry, knowledge of ETAP has become a SKILL for Electrical engineers of today.
ETAP is a program developed for the Microsoft® Windows operating systems. It is fully interactive and allows you to make changes to the one-line diagram, run system studies, and graphically review study. It gives you the opportunity to explore the many features and capabilities of ETAP including Load Flow, Short-Circuit, Motor Acceleration and Arc Flash and many more.
During the training, comprehensive course notes will be provided with practical hands on examples.
PREREQUISITES:
Basic knowledge of Electrical principles, symbols, equipment and design.
TRAINING MODULE:
In this training manual, you will Learn how to:
• Creating One-Line Diagrams, (adding elements, connecting elements, creating networks etc)
• Editing Element Properties (Generators, Motors, Cables, Transformers, Lumped Loads etc)
• Protective Device Coordination and Selectivity
• Load Flow Analysis (Normal and Unbalanced)
• Short Circuit Analysis (IEC and ANSI)
• Arc Flash Analysis (Quick Incident Energy and Global)
• Motor Acceleration Analysis (Static Motor and Dynamic Motor)
• Panel Systems
• Transient Stability
• Other modules based on attendees request and time permitting.
• Complete Project Assignment

OBJECTIVES
At the end of the course, you should be able to:
• Build system single line diagrams using IEC standards and ANSI standards.
• Interpret and analyze Electrical study reports such as Load Flow report, Short Circuit report etc.
• Size protective devices; understand the principle of electrical protection and Transient Stability.
• Read and interpret TCC curves, Understand Arc Flash analysis, and recent IEEE and IEC regulations.
Schedule:
Lagos Training Centre:
27 Moronfolu Street CLose to Unilag Akoka, Yaba, Lagos
Portharcourt Training Centre:
21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt Rivers State.
Abuja : Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal headoffice. By Cornershop, Abuja.

5 Day Electrical Transient and Analysis Program(ETAP)Training
Lagos, PH and Abuja
ETAP | Weekday | 19th - 23rd Feb. 2018 | N65,000
ETAP | Weekend | 10th – 24th Feb. 2018 | 3 Wknds | N65,000

Hotlines: 08091592389, 07039147221,08138720480

KEY FEATURES
2 Days intensive training
Job placement and Intern-ship support (Optional)
100% money back guarantee
Use of Maintenance Pro
International Certificate as required by IFMA (Good for your CV)
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT.
Call our Hotlines for Reservations: Lagos , Abuja , PH

Date:
OFM | Weekday | 13th – 14th Nov.| 2 days | N39,999
OFM | Weekend | 11th – 12th Nov.| 1 Weekend | N39,999
Click Here to see Course brochure

Course Description
The Project Management Professional (PMP)® is the most important industry-recognized certification for project managers. You can find PMPs leading projects in nearly every country and, unlike other certifications that focus on a particular geography or domain, the PMP® is truly global.
Key Features
Course in line with new Syllabus
Know how to use Primavera EPS P6 and MS Project 2013
Tea and Lunch included
100% Money back guarantee on your PMP exam
Get a Certificate as required by PMI (USA) (Good for your CV) Your 35 contact hours are guaranteed, (5 days)
Exam dumps, simulations, tricks and tips (Over 1500 available)
Training pack contains:
Certificate of completion as required by the project management institute USA
Training materials (soft copy) PMBOK fifth edition
PMI accredited training Manual
PMP exam simulations/mock exams
MS Project and Primavera P6 installation and training (Both) Students Workbook
Exam support including registration and scheduling
Participants will get a Certificate of Training as required by Project Management Institute, US
Choose your preferred batch
Available Locations
Lagos/ Abuja:
4 Days PMP + Free Primavera and MS Project Training
Lagos, PH and Abuja
PMP | Weekday Batch A| - 6th Nov. to 10th Nov.
PMP | Weekend Batch A| – 4th Nov. – 18th Nov.
PMP | Weekday Batch B|– 20th Nov. to 24th Nov.
PMP | Weekend Batch B|– 11th Nov. to 25th Nov.
Time: 10:00am - 5:00pm
Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -
Venue - 21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt

Watch your tongue oooooo

Software Engineering and the Intelligence Community - Setting Real Time Standards
Software engineering is an essential discipline when designing and implementing high performance data enterprises. Although software engineers are not certified or sanctioned by any standards body, use of software engineers with experience in the Intelligence Community increases chances of success.
Software Engineering Defined
Software engineering is the application of a systematic, disciplined, quantifiable approach to the development, operation, and maintenance of software, and the study of these approaches; that is, the application of engineering to software. (Source Wikipedia)
Knowledge of programming is the main pre-requisite to becoming a software engineer, but it is not sufficient. Many software engineers have degrees in Computer Science or mathematics and physics due to the lack of software engineering programs in higher education. An organized mind and an interest in problem solving are also prerequisites.
However, as data networks become more complex and indispensable in large organizations higher education has started to change with the introduction of new software engineering degrees, especially in post-graduate education.
Software Engineering as a Discipline
Software engineering contains a number of separate yet interrelated disciplines.
* Software requirements
* Software design
* Software development
* Software testing
* Software maintenance
* Software configuration management
* Software engineering management, see also project management
* Software development process
* Software engineering tools and Computer Aided Software Engineering
* Software quality
* Social Software Engineering
Each sub discipline has its own performance requirements and processes for success.
Jobs in Software Engineering - A Strong Market
Because the field of software engineering is broad and growing more complex because of the introduction of new technologies and applications, the potential for job growth is significant even in a down economy.
According to the Federal Government studies, the demand for qualified software engineers is significant and will continue to grow,
This is particularly true as the economy emerges from its depressed state.
Employment of computer software engineers is projected to increase by 38 percent over the 2006 to 2016 period, which is much faster than the average for all occupations. This occupation will generate about 324,000 new jobs, over the projections decade, one of the largest employment increases of any occupation.
Significant drivers of growth in the demand for software engineers include adoption of new technologies for information efficiency in a competitive environment. This is particularly true as information networks grow in sophistication and interconnect.
In addition, information security concerns and cyber threats have given rise to new software requirements.
Concerns over "cyber security" will result in businesses and government continuing to invest heavily in software that protects their networks and vital electronic infrastructure from attack. Cyber Security has become a major area of concern for the U,S, Department of Defense and the Intelligence Community.
Very few organizations are willing to trust the security of their networks to low cost, offshore software engineering firms.
Finally, in economic and competitive terms low cost offshore outsourcing is not a real threat because software engineering requires innovation and intense research and development expenditures. (Source: Bureau of Labor Statistics)
One area with a tremendous appetite for software engineers is the Federal Government. The Federal Government continues to grow and, with the present trend in Government spending, greater demand for IT and Cyber Security engineering specialists will also generate job demand..
Ensuring Quality Standards - A Problem
While there is tremendous demand for engineering professionals, the systems and networks

details
Highlights of the training
• A three day professional certification course in Advanced Human Resource Management
• Professional Certificate of Advanced Human Resource Course
• Option of International Professional Certification in Human Resources (HRMP or HRBP)
• Exam preparation kit for HRMP and HRBP
• Course content:
• Module 1
• Introduction to Human Resources Management
• Organizational structures
• Equal Opportunity and the Law
• Strategic Human Resource Management and the HR Scorecard
• Job Analysis
• Personnel Planning and Recruiting
• HRM and organizational strategy
• HRM and change management.
• Module 2
• HR planning and policy
• Recruitment and retention
• Establishing salary structures
• Staff engagement and team building
• Stages of team development
• Teamwork using Johari Window
• Module 3
• HR and conflict management
• Timesheet management
• Performance management
• Employee Testing and Selection
• Interviewing Candidates
• Training and Developing Employees
• Performance Management and Appraisal
• Managing Careers
• Module 4
• Establishing Strategic Pay Plans
• Pay for Performance and Financial Incentives
• Benefits and Services
• Ethics, Justice, and Fair Treatment in HR Management
• Labor Relations and Collective Bargaining
• Employee Safety and Health
• Managing Global Human Resources
Training Pack contains
• Dessler Human Resource Management (For your HRMP and HRBP Exam)
• Customized training materials (soft copies)
• Profile development for human resource practitioners
• Organized and efficient training process
• Tea and Snacks to be provided
• Modules to be handled by practicing and certified human resource professionals
• Conducive environment for learning
•Internship and Employment Support
•Training aligned with the HRBP methodology
•Use of HR Software (BambooHR)
•Professional Certificate of Advanced Human Resource Management Course
•Option of International Professional Certification in Human Resources (HRMP or HRBP)
•Exam preparation kit for HRMP and HRBP
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal headoffice. By Cornershop, Abuja.
DATE:
Weekday – 20th Nov. to 22nd Nov. 2017
Weekend – 18th Nov. to 25th Nov. 2017
Time: 10:00am - 5:00pm
Call our Hotline for Reservations.
09059996502

details
Accounting for Non-Accountants
Why Attend
Accounting is the language of business. By attending this course you will learn fundamentals of accounting, reading and analysis of financial statements. You will also appreciate the relationship between accounting and finance and understand the use of debits and credits. Finally, this course will help you to accurately record financial transactions and summarize them in financial statements.
Course Methodology
This course uses a mix of interactive techniques, such as brief presentations by the consultant and the participants, in addition to demonstrating theoretical core accounting topics. The course also features real-life case studies that are discussed, solved and presented by participants.
Course Objectives
By the end of the course, participants will be able to:
● Define accounting and the accounting cycle
● Identify the major rules and principles of accounting under the International Financial Reporting Standards (IFRS)
● Demonstrate knowledge of the basic accounting equation, double-entry bookkeeping, and the new automated accounting systems
● List the key financial statements (balance sheet, income statement, changes in shareholders’ equity and cash flow statement) and their components
● Practice financial statements’ adjustments at month and year-end
Target Audience
Managers, supervisors and staff from any function including the accounting department who need to improve understanding and application and techniques of the language of numbers.
Target Competencies
● Accounting for business transactions
● Prepare income statements
● Interpret balance sheets
● Analyze cash flow statements
● Prepare adjustment entries
● Use debits and credits
● Apply International Financial Reporting Standards (IFRS)
Associations
National Association of State Boards of Accountancy (NASBA) : Ciel Consulting
Training & Consulting is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website
Course Outline
● Introducing accounting and financial statements
● Definition of accounting
● Users of accounting information
● Basic financial statements
● The corporation defined
● Presentation of accounting information by different business entities
● International Financial Reporting Standards (IFRS)
● The International Accounting Standards Board (IASB)
● Introduction to IFRS
● Main differences between IFRS and US Generally Accepted Accounting Principles (GAAP)
● Double-entry accounting
● The accounting equation
● Traditional double-entry bookkeeping
● Your asset is his liability
● The chart of accounts
● The general journal
● The general ledger
● The Trial balance
● Modern bookkeeping: automating transactions
● Income statements
● Defining the income statement
● Defining revenue and its recognition
● Defining expenditures and their classifications
● Calculating profit
● Gross profit
● Operating profit
● Net profit
● The income statement illustrated
● Net equity
● Defining capital stock
● Dividends are not an expense
● Cash dividends, stock dividends and stock split
● Definition of treasury stock
● Retained earnings - not the same as cash
● The balance sheet and its components
● Defining the balance sheet
● Assets
● Liabilities
● Equity
● Current versus non-current assets and liabilities
● The balance sheet illustrated
● Cash flow statement
● Defining the statement of cash flows
● Cash and cash equivalents
● Classification of cash flows
● Operating activities
● Investing activities
● Financing activities
● The cash flow statement illustrated
● Adjustments to financial statements
● The accrual concepts
● Accruals and prepayments
● Depreciation
● Bad debts
● Provisions for contingencies
Address:
No 21 Oil Field Avenue, Off School Road Elelenwo, Port Harcourt. | |

Contact:08058957380

Certified Business Development Professional
Why Attend
The Certified Business Development Professional course focuses on the tools and techniques required to develop new business. Without them, sales will stagnate and profits will drop. The course also addresses ways to maximize the company's profitability by fostering relationships with potential players and key decision makers in the market. By attending this program, business development professionals will acquire what they need to create and implement promotional drives in order to spur the company's market prospects and design cost effective yet innovative options to boost sales.
Course Methodology
The course involves a variety of case studies and exercises to develop the right skills needed to become a successful business development professional. Group presentations and self assessment tools are also available for the same purpose.
Course Objectives
By the end of the course, participants will be able to:
1. Define the main functions and best practices in Business Development (BD)
2. Recognize the importance of re-defining business processes to match the ever changing market and customer requirements
3. Produce clear sales and marketing differentiators to neutralize competition (value-based proposition)
4. Design and use financial ratios and KPIs to measure their operations' effectiveness
5. Use leadership, negotiation and power proposals to leverage their business and lead the key account team
Target Audience
Sales reps, sales supervisors and managers, and account managers who would like to professionally develop themselves by seizing business opportunities and using them to improve personal management and showcasing skills. The course also targets commercial professionals aspiring to consider every potential client as a challenge that will help their performance and their careers.
Target Competencies
1. Account qualification
2. Customer relationship management
3. Re-engineering of commercial processes
4. Customer service
5. Marketing of products and services
6. Business planning
7. Lead generation
8. Writing business proposals
Associations
Institute of Sales & Marketing Management (ISMM) : Ciel Consulting is a Recognised Centre for the “Institute of Sales & Marketing Management” (ISMM), the global representative body for salespeople. Founded in 1911, ISMM has been the authoritative voice of selling and the custodian of sales standards, ethics and best practice for over 100 years. ISMM endorsement is a badge of recognition for the high quality sales and marketing training courses offered by Ciel Consulting Training and Consulting. Upon successfully completing the course, participants will be awarded an ISMM Certificate in addition to the certificate they receive from Ciel Consulting Training & Consulting.

Ciel Consulting reserves the right to alter dates, content, venue and trainer.

Course Outline
1. Business development: overview and best practices
2. Business development: definition and scope
3. Account analysis and qualification: an overview
4. The new landscape of account management and BD
5. Understanding the buy-sell ladder model
6. Client classification: building an ideal client profile
7. Understanding and working the customer loyalty ladder
8. The business planning process
9. Using the STAR business planning process:
10. Strategic analysis
11. Targets and goals
12. Activities
13. Reality check
14. Conducting customer surveys to identify important
15. service criteria
16. Preparing an account development plan
17. Building client chemistry with F.O.R.M
18. Re-defining your processes for breakthrough results
19. Reviewing the selling process
20. The selling process
21. Functional product/service/company knowledge
22. Unique/distinctive selling points
23. The sales competitors analysis form
24. Reengineering your team selling process to avoid mistaking motion for action
25. The value-added selling

Location & Date
Port Harcourt
BD | Weekday | 6th – 8th Nov. | 3 Days | N49,999
BD | Weekend | 4th – 11th Nov.| 2 Weekend | N49,999

TIME: 10:00am - 5:00pm

Certificate in Supply Chain and Logistics Management
Why Attend
Supply chain and logistics management have been among the fastest evolving business disciplines over the past 2 decades. The continuous arrival of innovative concepts and techniques into the mainstream has resulted in a non-stop journey of learning and development for professionals in supply chain and logistics. This course covers the latest essential practices in forecasting, planning, procurement, transportation, warehousing and logistics. It also covers the SCOR Framework for continuous performance improvement across the supply chain.
Course Methodology
This course leverages a variety of learning tools including : exercises, case studies and videos.
Course Objectives
By the end of the course, participants will be able to:
a. Recognize trends and modern practices in supply chain and logistics management
b. Practice forecasting and inventory optimization techniques
c. Appraise item categories and formulate appropriate sourcing strategies
d. Describe the role and objectives of transportation management in logistics
e. Use value adding warehousing techniques
f. Apply Supply Chain Operations Reference (SCOR) framework for management of supply chain performance
Target Audience
Supply chain and logistics professionals, in particular those at operational, supervisory and management level. The course is ideal for those seeking to complement their supply chain and logistics experience with the latest theoretical knowledge in preparation for assuming a higher position.
Target Competencies
1. Supply chain management
2. Logistics
3. Forecasting and materials planning
4. Transportation
5. Warehousing
6. Reverse logistics
7. Sustainable operations
Associations
Location & Date

Ciel Consulting reserves the right to alter dates, content, venue and trainer.
Chartered Institute of Logistics and Transport (CILT) : Ciel Consulting is an Approved Training Provider (ATP) in the region for the Chartered Institute of Logistics and Transport (CILT). Established in 1919, CILT is the world’s leading supply chain, logistics and transport professional body with over 33,000 members across the globe. CILT seeks to add value to individual and corporate members by enhancing their knowledge, careers, and businesses by setting, supporting and delivering professional standards and education in the fields of logistics, transport and supply chain. By attending Ciel Consulting’s CILT accredited courses, participants can earn CPD units as well as attain modular unit award courses that can be combined for international certification
Course Outline
1. Modern supply chain and logistics trends
2. Supply chain overview
3. Role of logistics
4. Sustainability in supply chains and logistics
5. Supply chain configuration
6. 3PL concepts
7. 4PL concepts
8. Materials forecasting and inventory planning
9. Qualitative forecasting theories
10. Forecasting panels
11. Thought leaders
12. Delphi technique
1. Quantitative forecasting techniques
2. Seasonal demand forecasting
3. Moving average
4. Weighted moving average
5. Exponential smoothing
6. Forecasting error
7. Identifying bias
8. Determining economic order quantities
9. Determining reorder points
10. Replenishment strategies
11. Make-to-stock ● Make-to-order
12. Assemble-to-order
13. Procurement and go-to-market strategies
14. Role of procurement
15. Procurement process flows
16. Sourcing strategies
17. Vendor management
18. Partnerships and alliances
19. Role of transportation and shipping in logistics
20. Definition of fleet management
21. Objectives and costs of fleet management
22. Transportation modes
23. Optimized routing and cubing
24. Incoterms for international commerce
25. Role of warehousing in logistics
26. Warehousing network design
27. Configuration of warehousing space
28. Value adding activities
29. Stockpiling, spot stocking and assortments
30. Cross docking, break bulking and consolidation
31. Mixing, postponement and assembly-to-order
32. Warehousing equipment and tools
33. Reverse logistics
34. Supply Chain Operations Reference (SCOR) framework for performance management
35. SCOR framework overview
36. Identifying level 1, 2 and 3 SCOR metrics
37. Customizing level 4 SCOR metrics
38. Setting performance targets
39. Continuous performance improvement

This book has been FULLY updated to reflect PMI’s changes to the PMP Exam Content Outline dated June 2015, and is intended for all PMP exams taken AFTER November 1st, 2015. If you are taking the PMP exam on or before November 1st of 2015, please contact the Publisher.
Can you imagine valuing a book so much that you send the author a Thank You letter?

Hundreds of thousands of project managers understand why PMP Exam Prep is a worldwide best-seller. Years of PMP exam preparation experience, endless hours of ongoing research, interviews with project managers who failed the exam to identify gaps in their knowledge, and a razor-sharp focus on making sure project managers don’t waste a single minute of their time studying are THE reasons this book is the best-selling PMP exam preparation guide in the world.

PMP Exam Prep, Eighth Edition contains hundreds of updates and improvements from previous editions–including new exercises and sample questions never before in print. Offering hundreds of sample questions, critical time-saving tips plus games and activities available nowhere else, this book will help you pass the PMP exam on your FIRST try.

Project scheduling should be considered the central piece of any project management software. Without the possibility to easily schedule all the tasks of a project there would be little expectation regarding the efficiency of controlling complex projects. However a project scheduling software should simplify a project managers work and not complicate it. MODULES: Introduction Working with project setting up project Files Creating Tasks Linking and Timing Tasks Creating Resources Assigning Tasks to Resources Working with views Fine Tuning the Project schedule Tracking and Managing a Project Viewing and Reporting Project information sharing projects Conclusion Module 2 Understanding a project Schedule Identifying and Sequencing Tasks Assigning Resources to Tasks Planning to Balance Workloads Optimizing schedules Managing Schedule Conclusion . Module 3 · Navigating in Primavera P6 · Creating a new Project in Primavera P6 · Creating a WBS in Primavera P6 · Adding Activities in P6 · Working with Layouts in P6 · Creating Relationships in Primavera P6 · Scheduling a Project in P6 . Module 4: · Assigning Constraints in Primavera P6 · Creating and assigning calendars in Primavera P6 · Adding and Assigning Resources in Primavera p6 · Analyzing Resources in Primavera P6 · Baselining your Project in Primavera P6 · Updating Project Status in Primavera P6 · Reporting Project performance in Primavera P6 · Mock Exam and Certification Real Life Project implementation using Primavera P6

Weekday: Mon. 16th – Fri. 20th, Oct.
Weekend: Sat.14th – Sat. 28th, Oct.

2 Days intensive training
Job placement and Intern-ship support (Optional)
100% money back guarantee
Use of Maintenance Pro
International Certificate as required by IFMA (Good for your CV)
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT.

Call our Hotlines for Reservations: Lagos , Abuja , PH

Date:
2 Days Operations and Facility Management Training
Lagos, PH and Abuja
OFM | Weekday |11th and 12th Sep | 2 days | N45,000
OFM | Weekend |9th and 10th Sep | 1 Weekend | N45,000
TIME: 10:00am - 5:00pm
Click here to see Training Highlights . http:///2cPU8nu
Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -

Course Description
The Project Management Professional (PMP)® is the most important industry-recognized certification for project managers. You can find PMPs leading projects in nearly every country and, unlike other certifications that focus on a particular geography or domain, the PMP® is truly global.
Key Features
Course in line with new Syllabus
Know how to use Primavera EPS P6 and MS Project 2013
Tea and Lunch included
100% Money back guarantee on your PMP exam
Get a Certificate as required by PMI (USA) (Good for your CV) Your 35 contact hours are guaranteed, (5 days)
Exam dumps, simulations, tricks and tips (Over 1500 available)
Training pack contains:
Certificate of completion as required by the project management institute USA
Training materials (soft copy) PMBOK fifth edition
PMI accredited training Manual
PMP exam simulations/mock exams
MS Project and Primavera P6 installation and training (Both) Students Workbook
Exam support including registration and scheduling
Participants will get a Certificate of Training as required by Project Management Institute, US
Choose your preferred batch

Lagos: Venue- 27 Moronfolu Street close to Unilag Akoka, Yaba, Lagos
Abuja: Venue - Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal headoffice. By Cornershop, Abuja.
Port-Harcourt Venue - 21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt .

Date:
5 Days PMP + Free Primavera and MS Project Training
Lagos, PH and Abuja
PMP | Weekday Batch A|4th to 8th Sep. | 4 days | N59,999
PMP | Weekend Batch A|2nd and 16th Sep.| 2 Wknds |N59,999
PMP | Weekday Batch B|18th to 22nd Sep| 4 days| N59,999
PMP | Weekend Batch B|9th and 23rd Sep| 2 Wknds|N59,999
Time: 10:00am - 5:00pm
Click Here to see Training Highlights. http:///2dB1IH3
Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -

Highlights of the training
• A three day professional certification course in Advanced Human Resource Management
• Professional Certificate of Advanced Human Resource Course
• Option of International Professional Certification in Human Resources (HRMP or HRBP)
• Exam preparation kit for HRMP and HRBP
• Course content:

• Module 1
• Introduction to Human Resources Management
• Organizational structures
• Equal Opportunity and the Law
• Strategic Human Resource Management and the HR Scorecard
• Job Analysis
• Personnel Planning and Recruiting
• HRM and organizational strategy
• HRM and change management.

• Module 2
• HR planning and policy
• Recruitment and retention
• Establishing salary structures
• Staff engagement and team building
• Stages of team development
• Teamwork using Johari Window

• Module 3
• HR and conflict management
• Timesheet management
• Performance management
• Employee Testing and Selection
• Interviewing Candidates
• Training and Developing Employees
• Performance Management and Appraisal
• Managing Careers

• Module 4
• Establishing Strategic Pay Plans
• Pay for Performance and Financial Incentives
• Benefits and Services
• Ethics, Justice, and Fair Treatment in HR Management
• Labor Relations and Collective Bargaining
• Employee Safety and Health
• Managing Global Human Resources

Training Pack contains
• Dessler Human Resource Management (For your HRMP and HRBP Exam)
• Customized training materials (soft copies)
• Profile development for human resource practitioners
• Organized and efficient training process
• Tea and Snacks to be provided
• Modules to be handled by practicing and certified human resource professionals
• Conducive environment for learning
•Internship and Employment Support

•Training aligned with the HRBP methodology

•Use of HR Software (BambooHR)

•Professional Certificate of Advanced Human Resource Management Course

•Option of International Professional Certification in Human Resources (HRMP or HRBP)

•Exam preparation kit for HRMP and HRBP

Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Plot E10 F.H.A Road, Karu Site. Beside RCCG zonal headoffice. By Cornershop, Abuja.

DATE:
3 Days Resource Management Training
Lagos, PH and Abuja
HRM | Weekday | 18th to 20th Sep, 2017 | 3 days | N49,999
HRM | Weekend | 16th to 23rd Sep 2017 | 2 Weekends | N49,999
Time: 10:00am - 5:00pm
Click here to see Training Highlights . http:///2dsmqr3
See Training Highlights Here.http:///1oXh58a

Call our Hotlines for Reservations.Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -

Course Agenda Week 1 Day 1. Introduction to CRM® Course Certification
What are CRM
Application Requirements for the CRM® Exam
Guidelines to Fill Up the CRM® Application
About the CRM® Exam
CRM® Exam Syllabus
Feasibility Studies: Preparation, Analysis & Evaluation
Fundamentals of Customer Care & Exceptional Customer Service Skills
Gaining Customer insights: The Customer Research strategies
Optimizing the Moment of Truth in Customer Service
Why are Customers Important?
Customers are the Reason we are in the Business
We want our Customer to Continue to Choose us
Customers Experience Statements
Customer Service & Business Development Strategies

Day 2. BUILDING & MANAGING RELATIONSHIP
The Dynamics of Customer Relationship Management
Customer Psychology Management
Strategic Customer Servicing2+
Customer Service Quality Process
Handling Customers Complaints & Techniques for Dealing with Angry Customer
Designing & Managing Customer Service Culture
Aligning Customer Service Strategy with Corporate Strategy
Strategic/Key Accounts Management Strategies Day 4. Project Integration Management



Day 3. Practical Walkthrough
The Customer Service/Sales Profile
Managing Initial or Stand-Alone Transactions
Installation and use of CRM+ software
2.1 About the course

Ciel Consulting PMP® training from Simplilearn is designed to ensure that you clear the CRM® exam in the first attempt. Our hands-on training approach, entrusted by 2,000+ learners, will help you to imbibe the workings of the Process groups and knowledge areas as prescribed by CRM®. We guarantee that you’ll walk away with all the preparation and confidence you need to conquer the exam and earn the CRM® certification.
2.2 What are the course objectives

Objectives/Benefits
After attending this workshop, participants would have gained knowledge and practice of:
* Setting & clarifying customer service goals and how to achieve it
* Building formidable group of loyal customers
* Demonstrating commitment to customer service attitudes
* Customer service and company's future
* Classifying profitable customers & service each excellently
* Recording customer retention rate between 90-95% consistently annually
* Maximize profit for their organizations
* Providing prompt & courteous services
* Manage customers' special request
* How to deal with an Angry Customers
* Projecting professional image
* Appropriate & Correct Telephone Etiquette
* Professionally handle service failure and recovery strategies


2.3 Who should do this course
This course is designed for all whose actions, task or decisions affect or relates to customer acquisition, retention and management. They includes but not limited to:
Business Owners
Managers/supervisors
Customer service representatives
Call centre agents
Sales/Marketing Staff
Operations/maintenance staff
Accounts/finance personnel
Field Service professionals & managers

2.4 What does the training pack contain?

Certificate of completion.
CRM Training materials
Training Manuals
Exam Prep Book
EQMS installation and training
Students Workbook and Project Templates
Real-life application and understanding
Certified and Experienced trainers
Exam support including registration and scheduling Free exam Prep class.

Venue:


Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: Beside RCCG Zonal Headquarters at Cornershop, close to Indian Hospital, Karu, Abuja FCT.

Call our Hotlines for Reservations: Lagos, Abuja, PH

Dates:
2 Days Customer Relationship Management Training
Lagos, PH and Abuja
CRM | Weekend | 16th and 17th Sep. 2017 | 2 days | N35,000
CRM | Weekday | 18th and 19th Sep. 2017 | 2 Wkends | N35,000
TIME: 10:00am - 5:00pm
Click here to see Training Highlights. http:///1RNBAlO

Ad details
Excellence in Customer Service
Why Attend
In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations.
Course Methodology
Several methodologies are used in this course. In addition to brief presentations by the consultants, we use case studies, self awareness exercises, exercises to practice some of the methods learned during the course, video clips and role plays.
Course Objectives
By the end of the course, participants will be able to:
● Explain the importance of customer service in a competitive environment
● Defend the vital role internal customers play and show that their satisfaction is key for the success of an organization
● Practice the techniques of managing customer expectations and delighting customers
● Provide better, faster service and increase customer satisfaction
● Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem
Target Audience
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists as well as managers who want customer service training in order to reinforce their skills and train their staff.
Target Competencies
● Customer orientation
● Self confidence
● Personal accountability
● Persuading others
● Empathic outlook
● Emotional control
Course Outline
● Customer Service
● Quotations on customer service
● Service definitions and concepts
● Quality service requirements
● Some interesting numbers
● Cost of bad customer service
● Customer care foundations
● Learning from the best
● Internal Customer Service
● Identifying internal and external customers
● Customer requirements
● Foundation of great service people
● The service profit chain
● Managing Customer Expectations
● What to say and what not to say
● Calming upset customers
● Comments you should avoid
● Managing customer expectations
● 'RATER' and the service quality (SQ) factors
● Flying over customer expectations
● Role-plays and exercises on dealing with different personality styles
● Effective Communication Skills for Handling Customers
● Active listening
● Effective listening skills
● Phone etiquette
● Professional Behavior with Customers
● The power of behavior
● Principles of effective behavior
● How to behave professionally with the customer
● History of communication
● Interesting study
● Interpreting non verbal behavior
● The right behavior with the customer
● The wrong behavior with the customer
● Assertive, passive and aggressive behavior
● Verbal and non verbal components of communication styles
● Dealing with Difficult Customers
● Dealing with different personality types
● Service recovery
● Conclusion
Port Harcourt Training Center: No.21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -
Click Here to see Training Highlights.

KEY FEATURES
Five days HSE Level 1, 2 and 3 training
Choose any or all of the levels
Certificate come directly from WSO
100% exam success guarantee
Fee covers training, exam and Certificate.
Tea Break
Internship and placement support.
Training in line with OSHAcademy and CIEH UK
Lagos Training Center: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: Plot E10 FHA Road, Karu Site. Beside RCCG Zonal Headoffice, Abuja, FCT.
Call our Hotlines for Reservations: Lagos, Abuja , PH

DATE:
HSE Level 1,2 & 3
Lagos, PH and Abuja
HSE | Weekday | 4th to 8th Sep. 2017 | 5 days | N49,999
HSE | Weekend | 2nd to 16th Sep. 2017 | 2 Weekend | N49,999
TIME: 10:00am - 5:00pm
Click here to register. http:///2dbj3Tt

Course Description
The Project Management Professional (PMP)® is the most important industry-recognized certification for project managers. You can find PMPs leading projects in nearly every country and, unlike other certifications that focus on a particular geography or domain, the PMP® is truly global.

Key Features
Course in line with new Syllabus
Know how to use Primavera EPS P6 and MS Project 2013
Tea and Lunch included
100% Money back guarantee on your PMP exam
Get a Certificate as required by PMI (USA) (Good for your CV) Your 35 contact hours are guaranteed, (5 days)
Exam dumps, simulations, tricks and tips (Over 1500 available)

Training pack contains:

Certificate of completion as required by the project management institute USA
Training materials (soft copy) PMBOK fifth edition
PMI accredited training Manual
PMP exam simulations/mock exams
MS Project and Primavera P6 installation and training (Both) Students Workbook
Exam support including registration and scheduling
Participants will get a Certificate of Training as required by Project Management Institute, US

Choose your preferred batch

Port-Harcourt :

5 Days PMP + Free Primavera and MS Project Training
Lagos, PH and Abuja
PMP | Weekday Batch A|4th to 8th Sep. | 4 days | N59,999
PMP | Weekend Batch A|2nd and 16th Sep.| 2 Wknds |N59,999
PMP | Weekday Batch B|18th to 22nd Sep| 4 days| N59,999
PMP | Weekend Batch B|9th and 23rd Sep| 2 Wknds|N59,999
Click Here to see Training Highlights. http:///2dB1IH3
Venue - 21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt .

Business Analysis + Free Microsoft Vision
Lagos, PH and Abuja
Business Analysis Fundamentals.Every project needs someone that can help turn ideas into reality: a business analyst. Join author and certified business analyst Victor Esedebe as he walks you through the fundamentals of business analysis tools and techniques. Victor will demonstrate how these skills are used to gather requirements and identify solutions to provide better business outcomes on your change initiatives.
Discover where business analysis lives in the project life cycle, how to initiate a project, the best way to gather requirements, and smart strategies to monitor results and test outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Topics include:
Understanding what business analysts do
Defining business opportunities and objectives
Identifying stakeholders
Gathering requirements through observation and brainstorming
Validating requirements
Developing project acceptance criteria
Implementing, testing, and closing your project
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc

DATE:
BA | Weekday | 4th to 6th Sep.2017 | 2 Days | N49,999
BA | Weekend | 2nd and 9th Sep.2017 | 2 Weekend | N49,999
Time: 10:00am - 5:00pm

Hotlines: 809 - show phone - , 703 - show phone - , 813 - show phone -
Click Here to see Training Highlights. http:///2dP0y8E