₦airaland Forum

Recently, GTBank started a policy of not transferring ATM card from a branch to another. Whatever reason behind that is a welcomed development. It shouldn't be my problem.

However, they still continued debitting customers for a renewal of card without their permission even when they know that they won't make such cards available for the owner if he/she isn't around the branch where the account was opened.

The implication of this is, customers are forced to pay for another ATM card wherever they are... Amounting to payment twice.

My account was debited two weeks ago for mastercard renewal without authorising such renewal, I went to the closest branch where I am, that they should produce the card in their own branch and not where I opened my account. The person who attended to me asked me to come back after I have received a message that my card is available for pick up.

After receiving the message, I went back to the branch close to me for the card to be transferred. I was told it can't be transferred l, I have to apply for a new one and pay for another ATM card or travel down to where I opened my account. This is crazy!

After stopping the policy of transfer, why couldn't they stop the policy of auto-debit and auto renewal for cards when they don't know if I am available whereever they are producing the card?

This is nothing but SCAM!

They should stop auto renewal and wait for owners of the account to come and request for the production of a new card wherever he/she is based after the initial has expired. GTBANK should stop the SCAM of debitting for a renewal without authorising them.