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We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time
Send CV via WhatsApp:0 8 1 6 1 2 6 six six eight nine.

Job Description

The Customer Service Representative is responsible for direct customer interaction and execution of payment-related tasks.
Their performance directly impacts customer trust, satisfaction, and company reputation.
Responsibilities

Promptly acknowledging all customer messages. No customer enquiry should be left unattended to.
Processing customer payments accurately and timely
Forwarding validated transactions to the pay group without delay
Communicating clearly with customers when delays occur
Providing professional, calm, and respectful responses at all times
Monitoring assigned chats during active shifts
Escalating unresolved or sensitive payment issues immediately
Following all Standard Operating Procedures (SOPs) strictly
Preventing customer frustration through proactive communication/Engagement.
Excellent communication skills.
Collaborate with the Sales Team in responding to clients if there is slow response from the Sales Personnels.
Educational Qualification & Experience

Must have HND or BSc in any field
Must have experience working in a cryptocurrency company
Must have at least 2 years of experience in sales, customer service or any related field.
Skills:

Excellent communication skills
Excellent numerical and accuracy skills
Excellent customer service skills
Excellent multitasking skills
Great attention to details
Must be assertive and analytical
Ability to adapt to learning

Coordinate with warehouse to receive stock and keep track of inventory
Issue out stocks to cash sales

A Truly multicultural experience: you will have

Communicate any inventory shortage, theft, or loss at the zonal warehouse
Reports:

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.


We are recruiting to fill the position below:

Job Title: Experience Center Executive

Location: Festac, Lagos
Employment Type: Accommodation inclusive.
Permanent - Full Time
Workplace type: Onsite
Send CV to 0 8 1 6 1 2 6 six six eight nine

About the role

The Sun King Experience Center Executive is task with overseeing the overall wellbeing of the experience center, inventory management and ensuring a high level of customer satisfaction.
This role also assist the Sun King Experience Center Supervisor in generating sales prospect and converting them into actual sales. This role reports to the Solar Inverter Manager.
Responsibilities
Inventory management:

Coordinate with warehouse to receive stock and keep track of inventory
Issue out stocks to cash sales customers as per requirement
Maintain an updated Goods Received and Goods Issued log online
Perform daily cycle counts and monthly stock take
Scan in and out Sun King inventory on a serial basis
Communicate any inventory shortage, theft, or loss at the zonal warehouse
Reports:

Prepare daily on hand stock report for stakeholders use
Report on daily issued out stock for replacement and or replenishment
Repairs:

Repairs and Spare Parts management
Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
Perform basic check on the faulty units before replacement
Store management:

Ensure the center is well maintained tidy and that the store arrangement is per SKU.
Ensure neatness and good ambiance of the experience center at all times.
Observation of safety procedures to avert hazards at the experience center.
Welcome walk-in customers and provide assistance as necessary.
Requirements
You might be a strong candidate if you:

A Degree or its equivalent from a recognized institution in any related field.
At least 1 years’ hands on experience in a related role.
Effective verbal, communication and people skills.
Is able to demonstrate high levels of integrity with a proactive and positive attitude.
A good customer centric attitude and focus.
A team player spirit with high levels of flexibility.
Possess good problem-solving skills.
Ability to gauge client needs.
Familiarity with MS Excel and MS Word
What Sun King offers

Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Salary
N140,000 / Month.