A teacher, Comfort Mufutau, has lamented unauthorised debits to the tune of N215,000 from her Guaranty Trust Bank account for the purchase of recharge cards from an e-commerce store, Jumia Nigeria.

PUNCH Metro gathered that Mufutau wanted to transfer the sum of N5,000 to someone using her GTB mobile application when she discovered that her account had been emptied.

The 36-year-old said she immediately approached the bank’s branch in Sango, Ogun State, to lodge a complaint, adding that she requested her statement of account to trace the missing funds.

While assessing the account statement, Mufutau said she discovered that the missing money was used in purchasing recharge cards on Jumia, adding that she never initiated the transactions.

She said, “On October 5, 2021, I was at home for the Teacher’s Day holiday and was about to transfer N5,000 to someone using my GT Bank app when I discovered that I could not see N215,000 in the account.

“I quickly went to the Sango 2 GTB branch to lodge a complaint. I told them to print my statement of account and we found out that my money was used to purchase something from Jumia. I contacted Jumia to look into the issue and its representative, one Tomi, replied that the money was used in purchasing recharge cards.

“I asked for the number used in purchasing the recharge cards but was told that they did not have the power to release the customer’s details.

“In my GTB app, I saw that my balance remained N2,000 and I was also seeing a booked balance of N215,000 indicating that the money had been removed from my account because of an ongoing transaction.”

Mufutau said efforts to prevent the N215,000 booked balance from becoming successful, including blocking her account, proved abortive.

She alleged that the porosity of the bank’s system contributed to the unauthorised debits[,/b].

“It was later I started receiving debit alerts for transactions I never initiated. The recharge cards were purchased at N10,000, N50,000 in four places, and N5,000, making N215,000. A banker at the GTB head office told me that the first debit of N10,000 was used to test if my money could be withdrawn.

“[b]I later received the debit alerts on October 7 and 8 for transactions done on the 4th and 5th. I did not give anyone OTP or initiate any transaction requiring OTP. Surprisingly, I saw seven OTPs I never initiated on my phone, but I was home alone and never received any call or gave anyone OTPs, so how was the transaction completed?” she queried.

PUNCH Metro learnt that on October 7, 2021, Mufutau petitioned the head, legal department, GTB, regarding her case, but did not get a response.

The petition was titled, ‘Fraudulent disappearance of N215,000 in my GTBank account.’

Mufutau said she also petitioned the Area F Police Command in Ikeja, Lagos State.

Our correspondent obtained a document indicating that the Assistant Commissioner of Police, Area F, John Ali-Zongo, petitioned the Head of Legal Department, Jumia Nigeria, over the case.

The document, dated October 20, 2021, read in part, “This office is investigating a case of criminal conspiracy and stealing in which the fleeing suspect(s) used transaction numbers to perpetrate the crime.

“You are kindly requested to furnish the office with the following information: name, address and location of the airtime purchasers/beneficiaries; phone numbers, photographs of the airtime purchasers/beneficiaries, among others.”

Around 10.13am the following day, Mufutau said she got an email from Jumia regarding her case.

The email read, “Kindly note that we are liaising with the police regarding your request. Kindly follow up with the police to get updated information about the issue.”

The teacher said she received another email from the e-commerce store that it was unable to find any document from the police regarding her case, but urged Mufutau to send an acknowledgement letter of the area commander’s petition to Jumia.

The 36-year-old said since she scanned the letter to Jumia, she had yet to get a response or the phone numbers of the suspects.

The victim stated that subsequent emails to the online company were not replied.

She alleged that Jumia was protecting the perpetrators of the crime because of its complicity.

When contacted during working hours, a spokesperson for GTB, Chichi Ikonta, promised to connect our correspondent to an official for a reaction.

She had yet to do so as of the time this report was filed.

Subsequent calls and a text message to get a reaction from Ikonta were abortive.

Our correspondent sent an email regarding the case to Jumia Nigeria, but had yet to get a reaction as of press time.

Copyright PUNCH.

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It is either from an insider that did the dirty job or some one close to her . They don't want her to chop Christmas chicken in peace.

DamnNigar Slawormir, do you have anything to do with the disappearance of Comfort Mufutah hard earn monies from her accoun?

No vex i just dey ask! Mayb na one of your bois

Seems bank are recruiting more Yahoo boys these days or how else could the OTP be generated without the consent of account owner ?

Abeg make I even check my GT account balance

Jumia couldn't have released the details of the fraudster as that is against the law. The police needs to file for an order from the court for the details of the customer to be released before jumia can do that.

Releasing the details of the customer to anyone is a violation of the fraudster's right of privacy which can be sued and damages claimed

It's well

womenn

https://www.youtube.com/watch?v=bSJzqC39O-Y

Not funny. In these mad times.

Even if u are dangote and lose money in this economy, you will surely feel it.

E yaa! Sorry sister may the good Lord comfort you,

Hope she get her money back..

Damnnn niggar
Isoright

She should investigate those around her..... as far as she received one time password

silvoclaira:
DamnNigar Slawormir, do you have anything to do with the disappearance of Comfort Mufutah hard earn monies from her accoun?

No vex i just dey ask! Mayb na one of your bois

You are not a real niggarr
I don't do local

Nothing is working under Apc both state and federal level

Shiit happens









Guys wey no get girlfriend get peace of mind

You simply cannot trust our bank officials these days, the unscrupulous ones among them give customers sensitive data to fraudsters, they've been compromised

..... na waaaaoooo

Maxymilliano:
Seems bank are recruiting more Yahoo boys these days or how else could the OTP be generated without the consent of account owner ?

Her SIM was probably cloned!

Charging your phone in public places can contribute to that. You leave the phone unattended and someone can remove the SIM and plug it into a SIM reader/cloner device...voila!

They get a blank sim and copy it back and they operate from there.

SATANlST:
thunder fire you and the toto you where vomitted from. hope you die a miserable death like the miserable scammer that you are. bys are targeting oyinbo na school teacher u dey target.

that gtb bank go hear am ffrom me soon. any of the branches i enter will not operate till they refund my 15k, i will make them loose 1.5m because of this 15k

Oga calm down! He is right. In the policy statement of most online stores, they give the mandate to protect their customer's personal information which includes profile and phone numbers.

Even if a scammer clears your bank account running into millions and transfers it into his account in another bank, if you approach the bank of the thief, they will never give you his name or account details except you get a court order and summons from an anti-graft agency like EFCC with permissions duly signed by the Nigerian Police.

Pierocash:
Jumia couldn't have released the details of the fraudster as that is against the law. The police needs to file for an order from the court for the details of the customer to be released before jumia can do that.

Releasing the details of the customer to anyone is a violation of the fraudster's right of privacy which can be sued and damages claimed

thunder fire you and the toto you where vomitted from. hope you die a miserable death like the miserable scammer that you are. bys are targeting oyinbo na school teacher u dey target.

that gtb bank go hear am ffrom me soon. any of the branches i enter will not operate till they refund my 15k, i will make them loose 1.5m because of this 15k

had such experience with my gtb but I quickly blocked my account and went to the nearest branch to complain. luckily the amount was reversed after some days. truly GTB security is porous.
I found out it was because I used their website for transaction with my dongle because someone had such experience after transaction from their site.
I think their website has been bugged.

Hmmm

I think someone working with her bank aided the transaction or her phone number was cloned. Saying she did not receive any otp until she was completely debited made me believe a bank worker was responsible

Good

Damn niggarrr... I hope it is not what I am thinking.

This is ridiculous. No fraud detection system, no empathy, and no accountability.

Both Jumia and GTB are ignoring her because neither wants to be liable for the refund.

GTB is especially stupid. This trace shouldn't be this rigorous or take this long.

This is messed up and stupid. That's why people should start sueing corporations in Nigeria more.

Someone's sweat and hard earned money, na hin yahoo Boys take without pity

Ok

SATANlST:
[s]thunder fire you and the toto you where vomitted from. hope you die a miserable death like the miserable scammer that you are. bys are targeting oyinbo na school teacher u dey target[/s]

Emotions can't circumvent due process, cry from now till they kingdom come, the law is the law.

When u open your own business ,be divulging your customers details,by the time they knack you law suit and damages claimed, your organization will close down. Don't blame it on village witches,blame it on your foolishness ,and idiocy

Unfortunately, this is Nigeria where we have near-zero real cyber fighting approach.

What we only see is EFCC parading 18, 23, 11 Yahoo boys because they use iPhone and have cars.

Worse part, along the line, the police will request for money (like 20-30k) knowing full well that the teacher's money is irrecoverable. They'll keep telling her to come back till she will be frustrated and move on with life.