₦airaland Forum

Good day everyone, I borrowed 100,000 at 3 installments from easybuy loan app on the 25th of June at around 8:30pm for a quick business and I paid 85,531 (2 out of the 3 installments) on the 26th of June at 01:09 am through the wema bank account provided on my app, to my utmost surprise, the payment didn't reflect and when I chatted the customer care, he said they didn't see the money. Please what can I do in this situation because I don't want this people to blackmail me come the date for repayment

Halfsat:
Good day everyone, I borrowed 100,000 at 3 installments from easybuy loan app on the 25th of June at around 8:30pm for a quick business and I paid 85,531 (2 out of the 3 installments) on the 26th of June at 01:09 am through the wema bank account provided on my app, to my utmost surprise, the payment didn't reflect and when I chatted the customer care, he said they didn't see the money. Please what can I do in this situation because I don't want this people to blackmail me come the date for repayment

Go to bank and get your statement of account,Present it them.

Toktee:
Go to bank and get your statement of account,Present it them.

I downloaded the statement of account through my mobile banking app and sent it to the customer care but they are still telling me they didn't see the money. I also screenshot the SMS I received after the payment and the email I got too.

Just make sure you send the last installment before the deadline.

Don't chat with them again. Tell them that if they harass your contact list you'll sue them and make sure they lose their license and you will make sure they are negatively reviewed and removed from Playstore/app store.


Tell the agent in particular that he'll go to prison if he remains nonchalant and doesn't do his job to investigate that you've paid.

Send your statement and alert notification, then tell him/her ...furck off

Go to Paystack and request for charge back with your transaction receipt. The problem with loan apps is that they don't bloody care and won't even bother to help solve such problems despite overwhelming evidence that you indeed made the payment.

Halfsat:
I downloaded the statement of account through my mobile banking app and sent it to the customer care but they are still telling me they didn't see the money. I also screenshot the SMS I received after the payment and the email I got too.

Then ignore them provided you have your evidence of repayment.

Stephen0mozzy:
Just make sure you send the last installment before the deadline.

Don't chat with them again. Tell them that if they harass your contact list you'll sue them and make sure they lose their license and you will make sure they are negatively reviewed and removed from Playstore/app store.


Tell the agent in particular that he'll go to prison if he remains nonchalant and doesn't do his job to investigate that you've paid.

Send your statement and alert notification, then tell him/her ...furck off

Thank u.

Halfsat:
Good day everyone, I borrowed 100,000 at 3 installments from easybuy loan app on the 25th of June at around 8:30pm for a quick business and I paid 85,531 (2 out of the 3 installments) on the 26th of June at 01:09 am through the wema bank account provided on my app, to my utmost surprise, the payment didn't reflect and when I chatted the customer care, he said they didn't see the money. Please what can I do in this situation because I don't want this people to blackmail me come the date for repayment

please I just thought of something now, could it be because I transferred the money through my other bank account?. I registered my UBA account on the app but when I tried to send the money through UBA that day, the money didn't go, so I moved the money into my GTB account and tried it and it went through. Both accounts bear the same name

Halfsat:
please I just thought of something now, could it be because I transferred the money through my other bank account?. I registered my UBA account on the app but when I tried to send the money through UBA that day, the money didn't go, so I moved the money into my GTB account and tried it and it went through. Both accounts bear the same name

No, not because you sent the payment through another account. Since every transaction has a unique I'd or identifier it's treatable. Tell them to do their job

Show them the proof

olaric:
Go to Paystack and request for charge back with your transaction receipt. The problem with loan apps is that they don't bloody care and won't even bother to help solve such problems despite overwhelming evidence that you indeed made the payment.

Kindly tell me the steps by steps to be taken here as I don't know what to do when I visited the paystack site

[quote author= post=114344488]Show them the proof[/quote]I've done this.

Halfsat:
I've done this.

What are your plans

Halfsat:
Kindly tell me the steps by steps to be taken here as I don't know what to do when I visited the paystack site

There's a button that says "dispute" click on it or search for a transaction by using the transaction code that was sent to your mail or as text, enter it and search for the transaction