₦airaland Forum

JejeIsLife:
Good everyone....we all know that job getting a job in Nigeria is twice the work of a full time employee. The challenges of unemployment and the sapa promax suit that automatically becomes my day wear makes me shoot and apply for any job that comes my way, at least make me sef avoid see finish for area.

To cut the story short I landed a customer support job due to research I made online and I aced the interview...lo and behold I was sent a mail that I should resume on Monday but here I am having a panic attack as I did not know what to do since the is a social science job but I am a technical person with engineering background

Please kindly share your experience with me if you ever work in a customer support centre and what software is used.

thanks.

yrhuhfy113:
GO TO YOUTUBE.,..... search for Customer Support Courses.... and LEARN FROM NOW TILL SUNDAY MIDNIGHT... youtube is your only savior. Enjoy... Congrats on your new job.

hakeemhakeem:
Do they products that has to do with repairs then as engineener you don't have problem.in short know the products or services well,so that when customer has issues you can help them out

📢 First and foremost nobody is born with knowledge of any trade. There must be the learning phase and you'd realistically be slow if it's 100% new to you; but will obviously get better with practice. It is absolutely normal to feel jittery but it is weird if you expect to just start rocking it from Day 1. Let your dedication to learn speak for you more than anything else. In addition, there is no guarantee that a previous experience in customer service will serve you in a new customer service job. Different companies, different policies. So all in all, you'd always stand on one foot like the proverbial Gallus Gallus Domesticus in a new habitat.

JejeIsLife:
Good everyone....we all know that job getting a job in Nigeria is twice the work of a full time employee. The challenges of unemployment and the sapa promax suit that automatically becomes my day wear makes me shoot and apply for any job that comes my way, at least make me sef avoid see finish for area.

To cut the story short I landed a customer support job due to research I made online and I aced the interview...lo and behold I was sent a mail that I should resume on Monday but here I am having a panic attack as I did not know what to do since the job is a social science job but I am a technical person with engineering background. I am accepting the job because of the salary, financial challenge I am currently facing and the job is partly remote.

Please kindly share your experience with me if you ever work in a customer support centre and what software is used.

thanks.

JejeIsLife:
Good everyone....we all know that job getting a job in Nigeria is twice the work of a full time employee. The challenges of unemployment and the sapa promax suit that automatically becomes my day wear makes me shoot and apply for any job that comes my way, at least make me sef avoid see finish for area.

To cut the story short I landed a customer support job due to research I made online and I aced the interview...lo and behold I was sent a mail that I should resume on Monday but here I am having a panic attack as I did not know what to do since the job is a social science job but I am a technical person with engineering background. I am accepting the job because of the salary, financial challenge I am currently facing and the job is partly remote.

Please kindly share your experience with me if you ever work in a customer support centre and what software is used.

thanks.

JejeIsLife:
Good everyone....we all know that job getting a job in Nigeria is twice the work of a full time employee. The challenges of unemployment and the sapa promax suit that automatically becomes my day wear makes me shoot and apply for any job that comes my way, at least make me sef avoid see finish for area.

To cut the story short I landed a customer support job due to research I made online and I aced the interview...lo and behold I was sent a mail that I should resume on Monday but here I am having a panic attack as I did not know what to do since the job is a social science job but I am a technical person with engineering background. I am accepting the job because of the salary, financial challenge I am currently facing and the job is partly remote.

Please kindly share your experience with me if you ever work in a customer support centre and what software is used.

thanks.

BeardedmeatR:
You will be fine.

Provided the job doesn't require you to speak or write in English.

DesChyko:
I put that one up there on quote because you need to know this in your mind and put on a brave face. You may even have a trainer there who may be as jittery as you are. So do them a favour and help them relax too Here are a few tips I think may help make your transition easy:

🚨1. Focus on learning as much as you can, about their products and services they offer first. You need an updated knowledge to be able to take on customer's requests. This is the basis of your confidence because most customer reps get fidgety when they're faced with a request they've not heard and don't know how to go about it.

🚨2. Have regular and defined sources of information. It could be people on the job or company, could be the company's website, it could be automated tools and responses they provide to help you work more efficiently. Whatever it is, feel comfortable using them, especially as you are new. One thing is sure, you'd have less need for them as time goes on.

🚨3. You already have the basic tools you need for this job. The top three I'd say are 👉active listening, 👉empathy and 👉a good command of English. Be sensitive to all that the customer needs from what they say and understand how they're feeling when making that request. That will make your response address the customer's needs more efficiently. Also, do not seek to impress with your vocabulary. Use simple English words as much as possible, keeping your responses brief too.