₦airaland Forum

My Experience shopping on Jumia online store

Terrible experience and I feel they are breeding thieves as agents.

On the 23rd of january 2023, I decided to purchase 2 IN 1 universal wireless microphone on Jumia. After, a serious search for my spec ,I finally settled for one with the hope that the seller would send the same specification to me.

I added the details of the person that would receive the products for me. When the goods arrived on 1st feb 2023, I was duly notified by the person that the items were different from the specifications posted on Jumia, and I immediately initiated a return policy from my end, which Jumia acknowledged by saying that once the products gets to them, my refund would be sent in 3-7 business days.

After some days, Jumia agent called my friend with this number: 09166608377 in order to confirm where she was , afterwards he came to Nnamdi azikiwe university teaching hospital Nnewi Anambra state, and collected the items.

After 10 days, I did not receive a refund from Jumia. I logged on to my jumia account and discovered that they have written non-returnable on that particular product.

I called Jumia to register my unhappiness about their service delivery. They requested for the number of the agent that collected the items, which I did and they said that they would initiate another return from their side. I thought initiating another return means to verify from their end.

After some days, another agent called that he wanted to pick up the items, and my friend informed him that those items had earlier being returned to Jumia and she provided the number of the other agent that picked up the items. He said he will verify.

Till date, we are yet to hear anything from Jumia. I have called the agent directly, and he said that he could not remember where he kept the goods.

I have called their customer care several times and they are yet to respond positively to my complaints.

Even the agent, has stopped picking my calls. This is his second number: 08029969365.

Presently, Jumia is not responding positively to my complains and they keep postponing my grievances.

My observations: it seems the agent had sold off my goods.

My Questions: why will Jumia employ thieves as staff?

Horrible experience in the hands of Jumia....

Very poor service delivery

Sometime in 2018 I bought a phone for my dad from Jumia. When the phone arrived we discovered that the mouthpiece was faulty.
I initiated a return and the item was picked up. About four days later, they sent a message that the USB cable we included wasn't the original one, then they sent pictures of one dirty cable.
The charger and the cable wasn't even removed from the box in the first place because we already had many chargers at home and even the agent that came to collect it confirmed the content of the box.
Jumia refused to refund me and anytime I contact them, they'll tell me to go and bring the USB cable first. After over a month, I had to order another cable from Aliexpress and then send it to them before they released my money.

Darkseid:
Sometime in 2018 I bought a phone for my dad from Jumia. When the phone arrived we discovered that the mouthpiece was faulty.
I initiated a return and the item was picked up. About four days later, they sent a message that the USB cable we included wasn't the original one, then they sent pictures of one dirty cable.
The charger and the cable wasn't even removed from the box in the first place because we already had many chargers at home and even the agent that came to collect it confirmed the content of the box.
Jumia refused to refund me and anytime I contact them, they'll tell me to go and bring the USB cable first. After over a month, I had to order another cable from Aliexpress and then send it to them before they released my money.

Very bad.

They have a very poor service delivery..

I hope the mods would take this to front page

Jumia

Anything that has it root in Nigeria ehh!

hisgrace090:
Anything that has it root in Nigeria ehh!

As in eeh, coloured with fraud

nadisms:
As in eeh, coloured with fraud

That's it!
Always play safe here.

I remember someone came to complain at their pick up point the only time I ever bought from them, that he was yet to receive his refund after a long time. Sellers on far away AliExpress had sent me goods twice that are not of the same specs as advertised, I had no problem getting refund without even asking me to return the items. That's how to treat a customer.

PracticalSteps:
I remember someone came to complain at their pick up point the only time I ever bought from them, that he was yet to receive his refund after a long time. Sellers on far away AliExpress had sent me goods twice that are not of the same specs as advertised, I had no problem getting refund without even asking me to return the items. That's how to treat a customer.

Jumia is terrible

Pls push to front page

Y

.

They later refunded after a long wait

nadisms:
They later refunded after a long wait

How many months did it take for them to refund?
I have a similar problem with them