westlius:
Oga shout for them, thats what I did oo I insulted d coy and d customer care rep. 2 days later I see my moni

Bankowner:
Jumia still has a long way to go to match with the likes of Amazon. I bought a pair of Jean on Amazon but turns out the size was bigger than expected. I tossed it away thinking I would give it out but days after, I found out it was eligible for return. It was picked up from my doorstep and two days later, my money was returned. No hassle, no calling anybody.

IamAtikulate:

Stooopid comparison

Amazon market cap (net worth) is over three-times the size of your country GDP. That's to say, Amazon alone is worth more than three times all the economic activities we generate in this country

Bankowner:
You should see yourself talk outside of your body.
What has the size of Amazon got to do with anything?
Jumia has a return policy and it is not rocket science to fulfill their return obligation in stipulated time whether they are servicing 50 million customers or 100. Anything outside that is a breach of contract. It's not like they are dashing the customer money.

Angrigowt:
[s]

After ordering bumper lights and my apple watch [s]guide,the useless spedaf said it's not in their care. So I[/s] will face post office like this. My 30k no fit lost. Never....sadly my grey useless card I used to place the order has

been deleted. Now refund from aliexpress na gbosa..anyway to boycott aliexpress abeg. I need the 30k cash[/s]

IamAtikulate:

Why were you comparing Jumia with Amazon.

Why not compare with its mates in Africa

Fabuloustmm:
Hi everyone pls always becareful whenever you want to buy anything in JUMIA ONLINE PLATFORM…I don’t really know what is happening in this country online platform, I order for shoe on the 14/10/23 in a Jumia platform which I paid with my ATM card and I received the order and returned it back immediately on the 19/10/23 due to oversized and and I called there Customer care, the JUMIA agent told me that I will get refund back within 5-7working days Since on 25/10/2023, I have been chatting and calling SO CALL JUMIA customer care and chatting in this platforms all I am hearing this story of 3-7 working days refund….and it’s getting to a month now…I have evidence of the returned order and payment the order number is 1792464292…..I never know they have join the group of sc@mm£r in this hard time in Nigeria….pls help me I really need this money I have a lot to do it, pls brother help me with your platform to call them out

Merchant Name: Jumia Nigeria
Reference Number: 1792464292
Refund Amount: NGN 18,710.00