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When Was The Last Time Anyone Talked With MTN Customer Care..? - Phones - Nairaland

Nairaland ForumScience/TechnologyPhonesWhen Was The Last Time Anyone Talked With MTN Customer Care..? (18565 Views)

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When Was The Last Time Anyone Talked With MTN Customer Care..? by bigpicture001(op): 7:19am On May 10, 2024
Does it still exist..? I HV tried and tried since morning and I cant reach them......NCC should talk to MTN to open customer care for customers to talk to them....

Its a one way tickeck, once u are in trouble, u are on ur own

Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Remman(m): 7:22am On May 10, 2024
They fired their staff and replaced them with AI.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by SalamRushdie: 7:31am On May 10, 2024
Since Covid they never came back
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Light78: 7:54am On May 10, 2024
Remman:
They fired their staff and replaced them with AI.
There was this international job I got. After two months, they fired all their staff and replaced them with AI

They stated that it was a financial issue that prompted them to use AI.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by emmancipated(m): 7:54am On May 10, 2024
And their network service has been poor lately
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Alhajipaulo(m): 8:04am On May 10, 2024
Dail. 300.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by MrLibrarian(m): 9:37am On May 10, 2024
Remman:
They fired their staff and replaced them with AI.
grin
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by MrLibrarian(m): 9:38am On May 10, 2024
Light78:
There was this international job I got. After two months, they fired all their staff and replaced them with AI

They stated that it was a financial issue that prompted them to use AI.
are you serious?
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by MrLibrarian(m): 9:38am On May 10, 2024
emmancipated:
And their network service has been poor lately
very poor like yesterday I was so frustrated.
Though still better than the useless Glo
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by CrownOfClay724: 10:40am On May 10, 2024
It's frustrating.
You won't know until you have a problem.

Saw hell trynna connect with them the other day.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Klington: 10:50am On May 10, 2024
huh

When tealimbulation is showing them shege pro max. Who will spend those long minutes/hrs just to hear that annoying "all our agents are currently busy".
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by SoNature(m): 10:50am On May 10, 2024
I did last week. The response was fast. Make sure you called 300.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by eedimo(m): 10:50am On May 10, 2024
Owning a phone is a form of slavery on its own.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by inoki247: 10:50am On May 10, 2024
Twitter is there to communicate with dem ASAP...



I think SM and email have made communicating with Customer care so easy and made calling dem become irrelevant....
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Houseontherock1: 10:51am On May 10, 2024
I spoke with them last week regarding an issue with roaming my number and they redirected me to another chanel within customer service unit... problem was resolved satisfactorily but response time of the intra unit transfer was too slow. I think I reached them through 300 undecided
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by tobenuel(m): 10:51am On May 10, 2024
I have not spoken with them for long o

I do everything I want on their website, MTN sweet shaa, but dem be thief
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Beautifulday: 10:51am On May 10, 2024
Remman:
They fired their staff and replaced them with AI.
You are wrong.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by NaijaCover(m): 10:51am On May 10, 2024
Inukwa ooooo
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by handsomeyinka(m): 10:51am On May 10, 2024
The last time I spoke to a MTN customer care representative was when Arsenal played the champions League final with Barcelona.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by dejolly(m): 10:51am On May 10, 2024
I did yesterday. Just dial 300 and follow the instructions
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Sonnobax15(m): 10:51am On May 10, 2024
lipsrsealed
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by n2soul: 10:52am On May 10, 2024
You can call them by dial 300
It's very easy once you follow what you are ask to press, it didn't take them a minute before they pick it.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by GBTYO: 10:52am On May 10, 2024
MrLibrarian:
very poor like yesterday I was so frustrated.
Though still better than the useless Glo
There was a massive Corona emision yesterday that caused a Radio blackout across the tropics.

Our sun is acting up.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by medropoly(m): 10:52am On May 10, 2024
Apart from corruption tell me anything that is functioning well in this country and I will show you a man that has made it from playing bet.
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by dangotesmummy: 10:52am On May 10, 2024
Those customer care service guys can be so annoying hen
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Beautifulday: 10:53am On May 10, 2024
Nigerians are full of assumptions. You haven't tried something and you are saying it doesn't exist or work.

People call both mtn and Airtel customers care and they do answer
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by EbiJUNIRO(m): 10:53am On May 10, 2024
bigpicture001:
Does it still exist..? I HV tried and tried since morning and I cant reach them......NCC should talk to MTN to open customer care for customers to talk to them....

Its a one way tickeck, once u are in trouble, u are on ur own
I spoke with them this year
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by adioolayi(m): 10:53am On May 10, 2024
You go need very strong jazz to bypass their answering machines to speak with a real agent.

Be ready to waste your airtime join.


Radarada
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by Hezmatosky: 10:53am On May 10, 2024
Imagine last week I called, from the way he was sounding you can easily tell he's just a small boy probably a teenager. He was even yarning while talking to me, and I could hear a girls voice asking him question in a very noisy background like computer village. I just go angry and left them
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by slaawomirr: 10:54am On May 10, 2024
Damnnn niggar

May we not encounter what will make us call network providers
This people are becoming too annoying and nobody is questioning them

One airtel mast way dey our area don get fault for over 3 months now

Upon all the complaints and constant calling for them to fix it
Them nor even do anything about am
Re: When Was The Last Time Anyone Talked With MTN Customer Care..? by GloriousGbola: 10:54am On May 10, 2024
It works

I believe The line is 300

I had an issue yesterday and I spoke with them.

Their other platforms are terribly slow. I used their zigi and did not get a response from a person until over 12 hours later.

You can also send email to their customer care.
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