₦airaland Forum

1. There is a long history of maltreatment against your airline, of Nigerian passengers. These passengers include staff of the NCAA.

2. I have advised the passenger that unruly behaviour is inexcusable at any airport and she can be blacklisted by the airline, and even pay fines. The NCAA does not condone unruly behaviour.

3. There is no basis to have tried to forcefully delete her video.

4. You should not have allowed her to board your flight from Nigeria IF she was not qualified due to visa requirements. You issued her boarding passes and let her leave Lagos.

5. She flew into Nigeria via your airline on the same route.

6. She claims to have called the airline BEFORE paying for the ticket and she was told that she was qualified since she own a BRP.

7. The statements made by your staff were inappropriate for someone in the industry. "Call your president," insinuates a lot.

8. You will be asked to provide CCTV footage showing that she threw her used sanitary towels AT your staff rather than place them on the table when asked by your personnel to provide evidence that she was bleeding.

9. The NCAA has invited your Ag. Station Manager in Lagos to a meeting by 1pm today. We will review all of the issues. Attendance is mandatory.

Kenya Airways Statement on Passenger Incident at Nairobi (NBO) Transfer Desk

Our attention has been drawn to a social media video showing a verbal exchange between a passenger and a Kenya Airways agent at the transfer desk in Nairobi (NBO).

For context:
The guest was traveling from Lagos to Nairobi, Paris, and Manchester. On arrival in Nairobi for her connecting flight (Nairobi-Paris), it was discovered that she did not have a SCHENGEN Visa, which is a requirement for her to enter any European Union Country.
She was offered an alternative to travel through London and onward to Manchester, which she refused.

Upon further investigation, we have established that the video does not provide full context.

Unhappy with this option, the guest demanded accommodation, which Kenya Airways does not provide in cases where boarding is denied due to visa requirements. It is the responsibility of passengers to ensure they have the necessary documentation for their journey.

In a distressing turn of events, the guest resorted to inappropriate behaviour by removing and throwing 3 used sanitary pads at our employees.

We strongly condemn such conduct. While we remain committed to delivering exceptional service, we expect all interactions to be based on mutual respect. Our employees deserve to work in a safe and dignified environment, and we do not tolerate any abuse from our employees or guests.

The incident has been reported and is under investigation by the relevant security agencies. We are committed to taking the necessary steps to ensure the well-being and safety of our employees and guests at all times.

Corporate Communications, Kenya Airways
3 February 2025

TheDemola:
Earlier: https://www.nairaland.com/8333365/kenya-airways-agent-delays-nigerian




https://x.com/mikeachimugu01/status/1886339602262237382?t=KfwzxEyv8owcfl70OLcw8A&s=19
Nlfpmod nlparrot Mynd44

TheDemola:
Earlier: https://www.nairaland.com/8333365/kenya-airways-agent-delays-nigerian




https://x.com/mikeachimugu01/status/1886339602262237382?t=KfwzxEyv8owcfl70OLcw8A&s=19
Nlfpmod nlparrot Mynd44

TheDemola:
We are our problem in this continent. Why are they alleging her of throwing 3 used sanitary pads?

TheDemola:
We are our problem in this continent. Why are they alleging her of throwing 3 used sanitary pads?

TheDemola:
Kenya Airways response earlier



https://x.com/KenyaAirways/status/1886319974161305924?t=Mo-aOZ74oZU5KN-jZddMbw&s=19[/quote]Removed and threw three sanitary pads? Werey dey o. I hope they have the proof though.

RillJ:
Na Naija drag herself for ground otherwise who be Kenya?

TheDemola:
We are our problem in this continent. Why are they alleging her of throwing 3 used sanitary pads?

Ringstonermasks:
They insulted our president


That can't be tolerated