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How Do I Solve This Erroneous Transaction Error? - Business - Nairaland

Nairaland ForumNairaland GeneralBusinessHow Do I Solve This Erroneous Transaction Error? (23702 Views)

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How Do I Solve This Erroneous Transaction Error? by Cutezt(op): 1:49pm On Jul 23, 2025
Yesterday, I attempted to pay my mechanic the remaining balance of N128,000 for car repairs via my Opay app. I had previously paid him part of the amount. He provided the first four digits of his GTBank account, and an account appeared in my app after entering them. I confirmed with him that it was a GTBank account, and he agreed, so I transferred the funds.

A few hours later, the mechanic informed me he hadn’t received the money. Initially, we suspected a network delay and agreed to wait until today. However, this morning, he confirmed the funds were not credited, and I discovered I had sent the money to the wrong account. Shockingly, the recipient’s account shared the same first four digits, was also with GTBank, and both account holders have Yoruba Muslim names, an unlikely coincidence.

Upon checking my transaction receipt, I realized the account was one I had sent money to previously, which is why it appeared in my app. I immediately contacted Opay, but they stated they couldn’t initiate a recall because only the first four digits matched. They advised me to contact GTBank to obtain the recipient’s details or request a refund from the recipient. GTBank, however, refused to assist unless Opay contacts them, and Opay insists they cannot act due to the mismatch in account numbers. I’m at a loss on how to resolve this issue, as neither Opay nor GTBank is providing actionable assistance.

Is there a way to retrieve the recipient’s details using the transaction session ID or account number? Any help or guidance would be greatly appreciated.

Thank you,


Please, i need help

Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 1:53pm On Jul 23, 2025
Cutezt:
Yesterday, I attempted to pay my mechanic the remaining balance of N128,000 for car repairs via my Opay app. I had previously paid him part of the amount. He provided the first four digits of his GTBank account, and an account appeared in my app after entering them. I confirmed with him that it was a GTBank account, and he agreed, so I transferred the funds.A few hours later, the mechanic informed me he hadn’t received the money. Initially, we suspected a network delay and agreed to wait until today. However, this morning, he confirmed the funds were not credited, and I discovered I had sent the money to the wrong account. Shockingly, the recipient’s account shared the same first four digits, was also with GTBank, and both account holders have Yoruba Muslim names, an unlikely coincidence.Upon checking my transaction receipt, I realized the account was one I had sent money to previously, which is why it appeared in my app. I immediately contacted Opay, but they stated they couldn’t initiate a recall because only the first four digits matched. They advised me to contact GTBank to obtain the recipient’s details or request a refund from the recipient. GTBank, however, refused to assist unless Opay contacts them, and Opay insists they cannot act due to the mismatch in account numbers.I’m at a loss on how to resolve this issue, as neither Opay nor GTBank is providing actionable assistance. Is there a way to retrieve the recipient’s details using the transaction session ID or account number? Any help or guidance would be greatly appreciated.Thank you,



@nlfpmod @seun please i need help
go and get court affidavit

Restrict the person bank account
Re: How Do I Solve This Erroneous Transaction Error? by Cutezt(op):
Firebox123:
go and get court affidavit

Restrict the person bank account
I initially thought about that, but I also said to myself that the mistake was from me, and it will be somehow to restrict his account for something he has no idea about. If I had contacted him and he refused to refund, that definitely would be my next line of action, but the banks refusal to help out puts me in a difficult situation. I may have to get that court order and restrict his account for something he has no idea about.


UPDATE

I got an affidavit, now i am looking to submit it to a GT bank branch.

This was what Opay was telling me on multiple occasions on different platforms.

People initiate recalls for transactions that have completely and totally different account numbers/details, and it is successful, so how is mine, which even carries similarities, special? They have bluntly said they will not contact GT Bank because the account mismatch is significant, but what does that concern them? Are they trying to be complicit in their customer losing his funds?


The first screenshot is IG, second is Twitter.


UPDATE 2.0

Customer has emptied his account, we are talking about a fraud case now. Account has been put on lien


Atobase Hammed Alabi
Account number Gt bank 0012278931

Atobase Hammed Alabi Has been confirmed to be fraudulent and is wanted

Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 1:59pm On Jul 23, 2025
Cutezt:
I initially thought about that, but I also said to myself that the mistake was from me, and it will be somehow to restrict his account for something he has no idea about. If I had contacted him and he refused to refund, that definitely would be my next line of action, but the banks refusal to help out puts me in a difficult situation. I may have to get that court order and restrict his account for something he has no idea about.
share the person account details and screenshot

The person might be on nairaland
Re: How Do I Solve This Erroneous Transaction Error? by Cutezt(op): 2:05pm On Jul 23, 2025
Firebox123:
share the person account details and screenshot

The person might be on nairaland
Surprisingly, the person is not on Nairaland, not on Facebook or Twitter (at least not with that name), the account number too has not been posted on these platforms. As much as I want to get my funds back, I will also want to respect the person's privacy by not exposing the account details publicly, however, the name is Atobase Hammed Alabi ,

if anyone can or wants to help me get the details of the recipient, please send a DM here or mail me on contact@martinsmorris.com.ng

@nlfpmod please help out.

Re: How Do I Solve This Erroneous Transaction Error? by FirstCounsel(m): 2:07pm On Jul 23, 2025
1. Quickly get a court affidavit and write both banks and have the actual funds in the account restricted.
2. Instruct a lawyer to file an action to have the funds reversed to you.
3. It's the only way out. And do so quickly before the unintended recipient dissipates the funds.
Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 2:09pm On Jul 23, 2025
FirstCounsel:
1. Quickly get a court affidavit and write both banks and have the actual funds in the account restricted.
2. Instruct a lawyer to file an action to have the funds reversed to you.
3. It's the only way out. And do so quickly before the unintended recipient dissipates the funds.
op don't follow this advise ooo

Since you're the one at fault
Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 2:12pm On Jul 23, 2025
Cutezt:
Surprisingly, the person is not on Nairaland, not on Facebook or Twitter (at least not with that name), the account number too has not been posted on these platforms. As much as I want to get my funds back, I will also want to respect the person's privacy by not exposing the account details publicly, however, the name is Atobase Hammed Alabi ,

if anyone can or wants to help me get the details of the recipient, please send a DM here or mail me on contact@martinsmorris.com.ng

@nlfpmod please help out.
let me mail the supermodel about it

I pray your post make it to frontpage
Re: How Do I Solve This Erroneous Transaction Error? by Cutezt(op): 2:24pm On Jul 23, 2025
Firebox123:
let me mail the supermodel about it

I pray your post make it to frontpage
Been on NL since 2009, made front page with various contributions, but this one will be the biggest reward to me if it eventually does.

@nlfpmod do something please.
Re: How Do I Solve This Erroneous Transaction Error? by Cutezt(op): 2:25pm On Jul 23, 2025
Firebox123:
op don't follow this advise ooo

Since you're the one at fault
So how am I to sort this out? Or I should forget about the money in this hard time?

I have contacted a couple of lawyer friends to see the way forward and probably get an affidavit.
Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 2:33pm On Jul 23, 2025
Cutezt:
So how am I to sort this out? Or I should forget about the money in this hard time?

I have contacted a couple of lawyer friends to see the way forward and probably get an affidavit.
if the person see these post and emptied the bank account without any Kobo

How will you collect the money back even tho you restrict his bank account
Re: How Do I Solve This Erroneous Transaction Error? by Cutezt(op): 3:00pm On Jul 23, 2025
Firebox123:
if the person see these post and emptied the bank account without any Kobo

How will you collect the money back even tho you restrict his bank account
If it is restricted, the person has no choice but to dialogue, except he has no interest in banking in Nigeria anymore. I have begun processing an affidavit.
Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 3:12pm On Jul 23, 2025
Cutezt:
If it is restricted, the person has no choice but to dialogue, except he has no interest in banking in Nigeria anymore. I have begun processing an affidavit.
LoL

They'll only restrict his gtbank account not all his bank account

If he emptied and abandon the gtbank account

Your money is gone but let see how it goes

Keep updating us
Re: How Do I Solve This Erroneous Transaction Error? by Cutezt(op): 3:34pm On Jul 23, 2025
Firebox123:
LoL

They'll only restrict his gtbank account not all his bank account

If he emptied and abandon the gtbank account

Your money is gone but let see how it goes

Keep updating us
According to my lawyer friend, an affidavit will restrict his GT Bank account, fine, but that is what will buy time to get a proper court order to get the money reversed. She said getting a court order in Nigeria is a problem as you have to follow up for months to get it. She said she is also in he process as she sent money to the wrong account last month and that the money is restricted in the Palmpay account until she is able to get a court order. That will do just fine for me too.

In summary, all i am looking for is this person's contact details. This person most likely stays close to me, the contact is all i need.
Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 3:39pm On Jul 23, 2025
Cutezt:
According to my lawyer friend, an affidavit will restrict his GT Bank account, fine, but that is what will buy time to get a proper court order to get the money reversed. She said getting a court order in Nigeria is a problem as you have to follow up for months to get it. She said she is also in he process as she sent money to the wrong account last month and that the money is restricted in the Palmpay account until she is able to get a court order. That will do just fine for me too.

In summary, all i am looking for is this person's contact details. This person most likely stays close to me, the contact is all i need.
my advise for you is to meet tech boy's or hacker to search his name on their system

His contact information will be revealed immediately rather than to get court affidavit to restrict his bank account
Re: How Do I Solve This Erroneous Transaction Error? by eyenogoquiet(m): 3:52pm On Jul 23, 2025
Contact GTB. Talk to them in phone or visit any branch. Explain to them with proof of the transaction. That amount will be frozen if not the entire account. If the customer acknowledge the transfer and agrees he/she will initiate a recall of the funds back to your account. It could take week(s) for that to happen.

Happened to me too last year took it about 4 months before the funds was returned to my account. This your amount de exactly 6 times more than the amount wey I battle with.
My case was eco bank
Re: How Do I Solve This Erroneous Transaction Error? by Cutezt(op): 3:56pm On Jul 23, 2025
eyenogoquiet:
Contact GTB. Talk to them in phone or visit any branch. Explain to them with proof of the transaction. That amount will be frozen if not the entire account. If the customer acknowledge the transfer and agrees he/she will initiate a recall of the funds back to your account. It could take week(s) for that to happen.

Happened to me too last year took it about 4 months before the funds was returned to my account. This your amount de exactly 6 times more than the amount wey I battle with.
My case was eco bank
I went to a gtbank branch and the lady bluntly told me they can not do anything about it until Opay contacts them. Opay, on the other hand is refusing to contact them because only the first 4 account numbers match. I am in a limbo, i don't even know. I have promised myself that if i visit another GTbank branch and they eventually help me out or restrict the account, I will go back to that first branch, meet the young banker and scream at her long eyelashes for deliberately assisting in fraud.
Re: How Do I Solve This Erroneous Transaction Error? by NameChecker: 4:08pm On Jul 23, 2025
Oya Sope Otilo
grin grin grin

28 more characters needed shebi
Re: How Do I Solve This Erroneous Transaction Error? by Leep(f): 4:08pm On Jul 23, 2025
To solve one error, you need to comitt one or two more blunders. This will rectify the initial error.
Thanks
Re: How Do I Solve This Erroneous Transaction Error? by oyeb15: 4:08pm On Jul 23, 2025
Remember the person and go and met him. It has happened to me b4. Mine was a filling station but I couldn't figure it out for 1 month. It was when am buying fuel and trying to transfer to their moniepoint that the name came up! Gham
I confronted d manager seriously,he was reluctant to open his transaction details to d very date but at last.... He soberly said I should use d money to buy more fuel.
Re: How Do I Solve This Erroneous Transaction Error? by bestman09(m): 4:08pm On Jul 23, 2025
i wish to read your story later. Let me book a space first
Re: How Do I Solve This Erroneous Transaction Error? by bluefilm: 4:10pm On Jul 23, 2025
Cutezt:
I initially thought about that, but I also said to myself that the mistake was from me, and it will be somehow to restrict his account for something he has no idea about. If I had contacted him and he refused to refund, that definitely would be my next line of action, but the banks refusal to help out puts me in a difficult situation. I may have to get that court order and restrict his account for something he has no idea about.
You just have to restrict that account

Otherwise, say goodbye to your money
Re: How Do I Solve This Erroneous Transaction Error? by Adewale1603(m): 4:10pm On Jul 23, 2025
See what impatient will cause, how long will it take you to ask and type in the full digit account no. Now 128,000 don lost
Re: How Do I Solve This Erroneous Transaction Error? by SalamRushdie: 4:12pm On Jul 23, 2025
The. Money is too small for you chase , you will spend more than 128k if you want to chase it , your best bet is praying an honest person owns the account , if the person refuses to yield you will spend above that amount to be able to track and apprehend him
Re: How Do I Solve This Erroneous Transaction Error? by Revolva(m): 4:12pm On Jul 23, 2025
Firebox123:
go and get court affidavit

Restrict the person bank account
You think say na so e easy to restrict people acc for what he know notin about ...stop being too fast...

His money is gone that just it...and GTBank can't give u their customer details so as to call the recipient , cos they won't ...lol...
Re: How Do I Solve This Erroneous Transaction Error? by phadasinfo: 4:12pm On Jul 23, 2025
Get a court Oder mandating GTB to refund same into your Opay account
But you need to act fast before the money is withdrawn
Re: How Do I Solve This Erroneous Transaction Error? by Nemesis0147(m): 4:13pm On Jul 23, 2025
Cutezt:
I went to a gtbank branch and the lady bluntly told me they can not do anything about it until Opay contacts them. Opay, on the other hand is refusing to contact them because only the first 4 account numbers match. I am in a limbo, i don't even know. I have promised myself that if i visit another GTbank branch and they eventually help me out or restrict the account, I will go back to that first branch, meet the young banker and scream at her long eyelashes for deliberately assisting in fraud.
they are not serious....I had the same issue sometime last year but mine was access to Uba bank.

All I had to do was message Access bank on twitter with proof and the uba account was flagged......my money was reversed after 1 week I think.
Re: How Do I Solve This Erroneous Transaction Error? by Nobody: 4:15pm On Jul 23, 2025
phadasinfo:
Get a court Oder mandating GTB to refund same into your Opay account
But you need to act fast before the money is withdrawn
op might have seen this post as a guest and withdraw the money and abandon the bank account

The money is gone

Only if he can get his contact information
Re: How Do I Solve This Erroneous Transaction Error? by SeyiAyorinde(m): 4:15pm On Jul 23, 2025
I think you should try to trace who you sent the money to. Download your statement account for 3-4 months and trace when you sent money to the person and the amount, maybe that will give you an idea of who the person is and you can contact or trace the person.
Re: How Do I Solve This Erroneous Transaction Error? by NaijaphiliaBlog: 4:16pm On Jul 23, 2025
You can actually initiate a reversal of the transfer from your Opay App.

Follow these steps:

1. Log in to your Opay App.
2. Navigate to Transaction History, look for that specific transaction then click on it.
3. Click on the "Dispute" button at the bottom.
4. Select the reason for the dispute and fill in any required details.

This will immediately log a customer complaint with Opay and they will definitely act on it.

Wishing you speedy recovery of your money. Cheers!

Cutezt:
I went to a gtbank branch and the lady bluntly told me they can not do anything about it until Opay contacts them. Opay, on the other hand is refusing to contact them because only the first 4 account numbers match. I am in a limbo, i don't even know. I have promised myself that if i visit another GTbank branch and they eventually help me out or restrict the account, I will go back to that first branch, meet the young banker and scream at her long eyelashes for deliberately assisting in fraud.
Re: How Do I Solve This Erroneous Transaction Error? by bassdow: 4:17pm On Jul 23, 2025
Hopefully, you don't end up spending close, if not more than the amount You intends recovering. Would suggest you go into the bank and complain while on phone with oPay
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