₦airaland Forum

In my last post, I shared how I almost got scammed while trying to buy a phone online, and how I later discovered the idea of using escrow services like EscrowTrustly to make transactions safer.

Someone in the comments asked an important question:

👉 “What if the buyer actually receives the item but still denies it, requesting a refund? How will escrow sort this out fairly?”

That’s a very valid concern, because in Nigeria, it’s not only sellers who scam — some buyers also play smart.

So, I decided to do more research and reached out to EscrowTrustly to understand exactly how they handle these tricky cases. Here’s what I found:

1️⃣ Proof is Everything – EscrowTrustly doesn’t just rely on one person’s word. Sellers are expected to provide evidence like delivery receipts, waybill numbers, screenshots, or photos. Buyers too must provide proof if they claim non-delivery.

2️⃣ Human Review System – Unlike some automated platforms, EscrowTrustly actually has real people who step in to review disputes. They look at the evidence from both sides before deciding where the money goes.

3️⃣ Neutral Resolution – If the seller delivered as agreed, the funds are released to them. If the seller failed to deliver, the buyer gets a refund. The decision is based strictly on facts, not emotions.

4️⃣ Trust Profiles – EscrowTrustly also builds a reputation record for both buyers and sellers. Anyone caught trying to cheat the system (buyer or seller) risks being blacklisted.

From what I’ve seen, this makes the system balanced. Escrow isn’t just protecting buyers, it also protects sellers because both sides can fall victim to dishonesty.

Giving more details to EscrowTrustly because I have used the escrow service, I concluded that, EscrowTrustly is a trusted online platform that protects buyers and sellers by holding payments safely until both sides fulfill their part of the deal, with EscrowTrustly, every transaction is transparent, secure, and scam-free giving peace of mind to everyone involved and whether you’re buying, selling, or offering services, EscrowTrustly ensures that no one gets cheated and every transaction ends with trust.

Personally, I feel if more Nigerians understand how escrow works, online scams would reduce drastically. Platforms like EscrowTrustly are not perfect, but they are a step in the right direction for safer e-commerce in this country.

👉 So, let me throw this back to you all:

Would you use an escrow service like EscrowTrustly for your online deals?

Or do you still prefer the “trust the seller and pay directly” method?

I’m curious to hear your thoughts.

How much for the service?


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judatech:
How much for the service?


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After 12 hours no response...
This is a red flag
Mmmm

i posted this so that it will guide you when you what to buy or sell online

judatech:
After 12 hours no response...
This is a red flag
Mmmm

sulevictorjoshu:
i posted this so that it will guide you when you what to buy or sell online

I will ask you again on this new post what if the buyer received the goods and refuse to acknowledge that he has received the goods will the scammed become the scammers or it's both ways

If a buyer receives goods but refuses to confirm delivery, EscrowTrustly investigates using proof like tracking, delivery receipts, or communication logs. Funds stay on hold until verified. This ensures neither party scams the other protecting both buyer and seller through transparent, evidence-based dispute resolution.

headbasher96:
I will ask you again on this new post what if the buyer received the goods and refuse to acknowledge that he has received the goods will the scammed become the scammers or it's both ways