GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months - Business

GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months - Business - Nairaland

Nairaland Forum › Nairaland General › Business › GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months (6177 Views)

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GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Estello(op): 5:05am On Jun 11

Guaranty Trust Bank (GTBank) has still not reversed the failed N134,400 transfer Oluwadamilola, a Lagos-based customer, made to a Sterling Bank account in 2024.

FIJ had earlier reported how the GTBank customer transferred the sum to the beneficiary’s account in November 2024, but the transaction failed. And since then, she has not received a reversal.

Oluwadamilola, who spoke with FIJ again last Friday, said, “My N134,400 is still with GTB. They have refused to reverse the sum to my account.”

We have been on this dispute now for 17 months, and the bank has continued to act like it’s nothing; not a single response to my emails from it,” she added.

“The last time I visited a bank branch close to my residence on the same matter, the official who attended to me also could not give me a definite answer on when it would be resolved.

“The bank’s handling of the dispute has been quite shocking to me.”

BACKGROUND
FIJ published a story on December 17, 2024, detailing how Oluwadamilola transferred N134,400 to a Sterling Bank account, but the beneficiary did not receive it.

After Oluwadamilola waited for many days and the sum had neither been reversed nor pushed to the recipient, she sent emails to both GTBank and Sterling Bank, seeking to know the status of the transaction.

In the end, only Sterling Bank responded, stating that the money was not in its possession. The bank advised Oluwadamilola to liaise with GTBank for a resolution.

When she liaised with GTBank and shared the transaction ID, she did not receive any helpful response from the financial institution.

https://fij.ng/article/gtbank-took-customers-n134400-after-failed-transfer-no-reversal-17-months-later/

2 Likes

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Okolo2122: 5:27am On Jun 11

I’ve been on Nairaland for nearly 5 years and this is my first FTC!! I dedicate this to the children and teachers trapped in the bushes with their oppressors. May they return home safely.

Btw, Using OPay would have saved the woman all these stress.

31 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by morikee: 5:28am On Jun 11

Same thing Access do me transfer failed but no reversal for over 2 months now the money no big but i don't know what is wrong will all these Banks

1 Like 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Leykars: 5:31am On Jun 11

Shouldn't this be criminal huh

CBN and EFCC should be tagged to the mails. I believe there's a way to report this type of issues to the CBN

16 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Mirasteel: 5:31am On Jun 11

That's why I stopped using them.

11 Likes

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Whyme24(m): 5:35am On Jun 11

This is so crazy and annoying.

2 Likes

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by LordLicifer(m): 5:40am On Jun 11

Emailed them? Pfffs!! shoulda rang their customer service everyday and screamed at them with anger and frustration eventually they would know you and recognised your voice in just one or two weeks your money woulda been refunded.

4 Likes 2 Shares

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Sensiblerealist(m): 5:46am On Jun 11

Naso close to 10k disappear from my UBA LSAT month. I never get their time

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Dosoq(f): 5:47am On Jun 11

I love this.

Sometimes,these banks should be dragged.
We all have countless experiences with them.

You're very patient, I'm not sure I can wait that long,17months,Abah!

I would have shown them shege,even access bank that tried something similar with my 3k,I no give them rest till they assured me that the recipient had received it.

Na so so mail I dey send.

Banks can do better,at least it's an automated system,hence they should know if a transaction wasn't successful, it shouldn't be until a customer reaches out,that's posing a different meaning THEFT

3 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Nwaokunkpara: 5:47am On Jun 11

Most of the bad things that happens in this country are all fueled due to a failed judicial system. Most people or individuals or government agencies and companies would act right knowing the legal consequences of their actions. I believe if this incident happened in a functioning system the bank in question will have to pay heavily for such delays

7 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Gotocourt: 5:51am On Jun 11

Wigwe went to hell with my money. I had two failed transaction and complained after three months and was bluntly told nothing can be done about it angry

3 Likes

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Gotocourt: 5:53am On Jun 11

morikee:
Same thing Access do me transfer failed but no reversal for over 2 months now the money no big but i don't know what is wrong will all these Banks

You better go and disturb them. Naso WIGWE kpai with my money.

1 Like

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Jusdamian: 5:56am On Jun 11

Crazy things happen in ths country

1 Like

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by femi4: 5:58am On Jun 11

Why always GT..they have bad reputation

I remembered the guy whose money was hanging between FBN n GT ...that his money would be with GT

1 Like

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Wealthyonos(m): 6:02am On Jun 11

The deadliest thieves in Nigeria right now after politicians are banks.

2 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Smartguyboy(m): 6:08am On Jun 11

Estello:
https://fij.ng/article/gtbank-took-customers-n134400-after-failed-transfer-no-reversal-17-months-later/

Mistakenly sent money to a wrong gtbank account 69k since February and they have refused to refund me back.

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Dogalmighty17: 6:10am On Jun 11

Systems work flawlessly worldwide until Nigeria adopts them.

2 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by JASONjnr(m): 6:13am On Jun 11

This is why I love my palmpay and moniepoint .... Quick response to failed transactions and detailed explanation and solution.

These commercials banks are very old and slow...

3 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by justi40(m): 6:15am On Jun 11*

Chat me up

Let me give you legal services

You just won yourself 10millions damages charge in the future, though the judge will be considerate and reduce your judgement cost to 3,345,531.2

Don't bother yourself, involved the consult of a legal chamber agreed to do it 70-30 or 60-40
Meaning the chamber will get the highest of the judgement sum when ask for damages and see them get into action by first writing a demand letter to the bank.

No b all info I will give you here

2 Likes

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by esnbrutality: 6:16am On Jun 11*

They failed

Polaris bank
GTB bank
SKYE bank

Even Wema bank is so tribal focused, its like oshogbo Market.

Due to nepotism, selfishness, tribalism and total incompetence.

They claim sophistication but are truly noisemakers and always destroy thriving companies when they are incharge.

Na dem

3 Likes

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Lukuluku69(m): 6:18am On Jun 11

They should be made to pay interest of 30% on the amount for the period the money was on hold.

I am sure the money was sitting in one bucket GL and to think they are doing monthly Reconciliation and Proofs of those Transit GLs.

I say CBN should sanction them but then they will stylishly pass it on to the staff (they staff deserve some sanctioning though! 17 months!)

2 Likes 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Tecno66: 6:19am On Jun 11

Report to the regulatory body. It will be resolved and the bank may be sanctioned.

Estello:
https://fij.ng/article/gtbank-took-customers-n134400-after-failed-transfer-no-reversal-17-months-later/

1 Like 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Bigframe: 6:22am On Jun 11

Send a complaint email to CBN complaint desk...it works trust me.

1 Like

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by ObaOfYorubaLand: 6:22am On Jun 11

GTB BANK is the worst bank to use on the planet earth

Very useless customer care with iresponsible management. Always stealing people's money. Had several similar experiences with the useless thievery bank and I had to shut down that account.

Cbn, effc, icpc should save Nigerians from this wicked bank stealing customers money.

1 Like 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by zoedew: 6:23am On Jun 11

Estello:
https://fij.ng/article/gtbank-took-customers-n134400-after-failed-transfer-no-reversal-17-months-later/

Get a good Lawyer and you are in your big millions!

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by gigabyte13: 6:26am On Jun 11

Una still dey Keep money for GT.... huh

Since dem change to GTCO, l don off myself from dem

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by zoedew: 6:26am On Jun 11

Bigframe:
Send a complaint email to CBN complaint desk...it works trust me.

Secure the report from the CBN and attach it to the FREP and GTB cooked! They will be acting foolishly not to settle with you out of court. However, thereafter flee with your funds as they might target your account with all types of charges to get the money back from you overtime !

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by nevadahenz2014(m): 6:29am On Jun 11

That is why I stay out to Opay and Palmpay for daily transactions......

Estello:
https://fij.ng/article/gtbank-took-customers-n134400-after-failed-transfer-no-reversal-17-months-later/

1 Like 1 Share

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by Houseofglam7(f): 6:40am On Jun 11

Sometimes it seems better to just keep your change at home 😫

1 Like

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by atobs4real(m): 6:47am On Jun 11

Nigeria Bank is a fraud..
They should keep doing what they knows best.
Lack of integrity is in the blood of Nigerian banks.
Like Gtb like First bank, like Access bank and others

Re: GTBank Held Customer’s ₦134,400 After Failed Transfer For 17 Months by AntiChristian: 6:58am On Jun 11

CBN should be involved in this and a penalty should be paid for using the money for transactions!

1 2 Reply

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