So last week, I noticed that the expiry date of my Guaranty Trust Bank (GTB) ATM Card is 09/18 meaning it will expire September (this month) so I went over to their branch at Oke-Ileowo/Kuto in Abeokuta hoping to get a new one or place an order for a new one so as not to be blind-sighted.

I was on the queue when one of their staff asked me what I needed, I explained to her and she told me that I can’t place an order for a new one until the old one expired or at least until the middle of September and in any case, I will receive an alert from the bank telling me it has been renewed and then I can order for it so I left thinking it was all good.

Fast forward to earlier this week, I got an alert from GTBank telling me that my ATM has been automatically renewed and I should come over to their Oregun branch to pick it up. Note that I have never been to that branch as I opened the account on the road via a marketer and later took my personal documents to another branch to regularize my documentation for the account.

So I went there this morning to get the shock of my life. I was on the queue once again waiting for my turn when a young man apparently a staff since he was wearing a GTBank shirt and had an ID card with the name OLALEKAN. He asked what I wanted and I told him and he said, they have stopped transfer of ATM cards and I will have to cancel the one that was renewed and order for a new one there which will mean I will have to be charged twice.

I stayed on the queue hoping the lady in charge will have better news. It got to my turn only for her (TITILOPE) to tell me the same thing that it is not the bank’s fault but I will have to pay for a new one and then she flippantly added that “Or you can pick up the other one when next you go to Lagos”

Now people, help me out here oo why should I have to pay for an ATM card twice or why can’t I request that my new ATM card be delivered to the branch close to me like sane banks like First, Zenith, Diamond etc? Hmmmm. Maybe this is why some people call them GBT Bank saying this is why they are declaring profits upandan

I had same problem once

Wetin concern us? Absolute nonsense

Personally, i hate d bank because of her security, which i was told they ve improved on, and the crowd you see in all their branches

That moment u received alert of #10,000

unnecessary bank charges be like

Ok

Op you got too jittery at the expiration of your ATM card, and hence, complicated things for yourself. The bank already know they can't afford to keep you waiting, and proactive measures are being arranged for your pleasure.
Don't be old-fashioned; when you bank with gtb, you have to relax and see things work out for you. Here, you only move a muscle when you have to.

GTB is the best bank in the world; technology de rush dem

Everybody na scammer for Nigeria.

I was charged ₦0.00 for the last ATM Card I collected last month.

Oga,

Did you seek to speak with the Operations Head, or any senior officer? Did you explore the avenues available in the banking hall - I know the bank has raters in the banking hall to address service failure. This is bad press. Now you are reporting to Nairaland. Nairaland Kee you there

That was how Sterling bank charged me twice for something I had paid for. I went to their Surulere Branch to complain. I was so vexed, but the idiot customer service was laughing at me( maybe she felt the money was too small). Honestly, I felt very insulted and she still insisted that the bank wasn't wrong. Pls stay away from these idiots. Since then, i haven't transacted with Sterling. Their staff lack manners.

Look at you .
They have already told you what you can do .
Go pick it up at Lagos . Or request for another one.
Well, maybe if you drag the matter well well, they can transfer the atm card your desired branch .
Following the thread anyways

union bank charges me for card maintenance fees 52.50naira every month.I complained to them and they said the directive is from CBN. Is it proper?

I also use gtbank master card and i have never been charged for this card maintenance fee...Is union bank scamming me?

ziondaughter247:
That was how Sterling bank charged me twice for something I had paid for. I went to their Surulere Branch to complain. I was so vexed, but the idiot customer service was laughing at me( maybe she felt the money was too small). Honestly, I felt very insulted and she still insisted that the bank wasn't wrong. Pls stay away from these idiots. Since then, i haven't transacted with Sterling. Their staff lack manners.

Sharap!!

It is well. I would advice you go to their customer service (GTB) in Abeokuta and tell them you want your bank account to be transferred from Oregun where your bank account was regularized back to the branch in Abeokuta, which is your place of residence i guess.
It is likely you will be told to write a letter in that regard for documentation. If not, the same double charges would likely come up whenever your ATM card expires if you don't request for the transfer of your bank account.

Menyi:
Oga,

Did you seek to speak with the Operations Head, or any senior officer? Did you explore the avenues available in the banking hall - I know the bank has raters in the banking hall to address service failure. This is bad press. Now you are reporting to Nairaland. Nairaland Kee you there

what are you trying to say in particular?Blabber mouth

Join the conversation

QuitNotice:
Op you got too jittery at the expiration of your ATM card, and hence, complicated things for yourself. The bank already know they can't afford to keep you waiting, and proactive measures are being arranged for your pleasure.
Don't be old-fashioned; when you bank with gtb, you have to relax and see things work out for you. Here, you only move a muscle when you have to.

GTB is the best bank in the world; technology de rush dem

Exactly. I don't know why people are always out for Gtbank. Arguably the best bank in Nigeria in terms of Customer service delivery

Nothing you can do they stole my undispensed withdrawal and never gave me bank #ecobank

deleo16:
Join the conversation

What ₦52.5 deduction are you talking about?

There are supposed to transfer your ATM card to a branch closer to you.
You can request for it.
That's what i opted for rather than getting a new one. And it was this same Bank.

Madam, from your narrative, i can deduce that you have not explored options of complaints resolution within the bank before rushing to nairaland. That's not how things are done. What do you intend to gain from this call out? Have you sought to speak with the branch operations' management about this? Obviously, nobody denied you the benefit of attention as you never asked for one from their management.

Customer is always right but remember that your right ends where another person's starts. I hope you are not paid to do this.


My 2cents from a customer like you.

Babygiwa:

As a matter of fact, I just picked up my Card from the Oke-Ileowo/Kuto Branch after i had requested for it to be transferred from another state, at no extra cost.

#Reform9jaBanks See, those Abeokuta GTB Banks are centre of service failures, especially Kuto and Asero branches. I have entered both with intention of opening GTB accounts at several times across the years and always got pissed at the lack of quality customer service and crawl back to my other banks. Pathetic

Venom104:


As a matter of fact, I just picked up my Card from the Oke-Ileowo/Kuto Branch after i had requested for it to be transferred from another state, at no extra cost.

Are you saying that the OP is lying? Let the Bankers specifically mentioned come and deny they said so.