₦airaland Forum

Issue resolved

The more reason you should choose "Pay on delivery"
I have been buying from Jumia with no issues though I have never tried the pay before delivery option before

Hmnmmm

So sorry. 216k?? dude, why on earth would u buy somfin of 216k from some online supermarket?? gosh
I've never been a fan of the 'online market' thingy ™

@Op,so sorry u went thru this... I have had my money refunded not once from Jumia before with no issues.Jumia need to sit up and understand that this negative publicity is not good for their image!
Have u got your money now?

kayceekaycee:
Jumia.com may keep talking all the nonsense they talk in marketing campaigns, you will only discover the scam they are when you try purchasing a product with your ATM card. I attempted buying a 48 inches 3D Smart TV from the site in order to be able to watch the live broadcast of the presidential election results in the comfort of my brand-new-home. I ordered early to beat any possible delay but that was not to be. they took my 216k, sent me a receipt and disappeared into tin air. This was to be the beginning of the toughest hide and seek puzzle in history. A good that is supposed to be at my door step in 3 to 8 days was no where near in 30 days.Its baffling because when i initially attempted to pay for the order but couldn't complete it because of minor known issues, customer service called me 3 times in one day to remind me that i did not finish my transaction. i smiled sheepishly and assured them each time that i know the order was inconclusive and that i will dully complete it later. when i eventually did complete the transaction, an order number came and i was told that the transaction was successful, but no calls where made to my phone from this scam republic called jumia.com until the day i was supposed to receive my almighty 3D Smart TV. i waited all day at home, canceling every impending task i had just to be around and not to keep them upstanding but nobody came. The next day, i put a call through to the customer service only to be told my transaction was not completed successfully, whhhaaaaat and you took my money, kept mute and didn't even bother to volunteer an automated spam mail? so why did you take my money? they were like we are sorry, it will be refunded according to our refund policy....bla blaa blaaa... I waited for 5 to 10 working days as they promised, called back and was told nobody did anything about it, i sent my data again, same old story customer service giving me the '...don't-worry-your-complain-have-been-escalated-to-our-tier-2-team, we-will-get-back-to-you' bullsh*t! I some how got the contact of some one who goes by the name Niyi and whom I thought was important in the company but turned out to be the greatest let down to the scam house in recent history. The idiot have promised to call me back every time I call to let me know exactly when I will get my money but never called. It would have been nice if he left it at being plain unreliable, but he vowed to live up to the idiot title by totally neglecting my calls these days. To make matters worse, they send me repeated mails about how exciting their services are; i believe its typographical error though, they really meant nightmarish!!! The few staff members that I have been opportune to meet in person, told me off-the-record that buying items from the online scam store is never a good move, that there have been repeated issue of money collected but no goods delivered. A staff told me blankly that even cash on delivery is not advised because most of the products on display are cheap imitations from china (or how else do they get to make them cheaper than market price and still make profit?). No wonder the smart phone my friend bought from them via cash on delivery, is always so hot as if pulled from the oven, when ever he makes more than 2 calls at a stretch! I now see that being at Harvard or being funded by JP Morgan doesn't clean the spots of the leopard, a scam lord will always be trusted to dupe. Please Nigerians, beware of Jumia.com, don't say you were not warned!!!

Please can we see a copy of the receipt. This is quite a serious allegations because i have never had issues on Jumia shopping with them for the past 2 years

Hello KayceeKaycee,

Please revert with the order number you have, so we can have a lead on the issue. We would get this fixed quickly.
Thank you for your patience.

Jumia, why are you like this? I trusted you by making payment before delivery, since last week Thursday, av been monitoring my order, you told me on Friday that it has been packed, ready for shipping and to my greatest surprise, I saw a mail telling me that it's not available due to huge demand. Why do u chose to be liars. Now to refund is 5 to 10 working days, after wasting my time for a whole week. I will never take a 5 to 10 days from you. Am Temitope with order number 301937569