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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Care Job Positions At MTN Nigeria (34290 Views)
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Customer Care Job Positions At MTN Nigeria by free2ryhme: 3:06pm On Aug 11, 2015 |
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. Customer Relationship Officers (Walk-In) Job TypeFull Time QualificationBA/BSc/HND Experience4 years Location Lagos Job FieldCustomer Care Job description • Educate customers on MTN products and services, functionalities, features and competitive advantage. • Up and Cross sell MTN products and Services (Telemarketing) to grow spend. • Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately. • Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact. • Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues. • Monitor Accounts as assigned by partners. • Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service. • Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services. • Ensure delivery of excellent customer care and service delivery for a first call resolution. • Ensure sales/service of MTNN products and service tailored to customer need • Handle cash and routine administrative task for end of day reporting • Provide hands-on device repairs and query resolution • Follow through on customer queries ensuring prompt resolution and feedback Job condition • Normal MTNN working conditions • May be required to work extended hours Experience: • 4 years relevant work experience in the service industry • 1-2 years’ work experience in a call center (Prepaid/Postpaid) environment Training: • Basic GSM • MTN Products & Services • Relationship Management • Relevant systems training • CCBS • Call center policies, processes and procedures • Call Center applications, technology and systems training • Telephone/ physical interaction etiquettes Minimum qualification BSc, BA, BEd, BEng, BTech or HND Method of Application Interested and suitably qualified candidates should click here to apply online. 9 Likes 6 Shares |
Re: Customer Care Job Positions At MTN Nigeria by free2ryhme: 3:09pm On Aug 11, 2015 |
Fresh graduates try your luck ooo 3 Likes |
Re: Customer Care Job Positions At MTN Nigeria by ineco(m): 3:47pm On Aug 11, 2015 |
has anyone be able to apply cos its sayin application wasnt successfully and u didnt meet up with the requirement. 1 Like |
Re: Customer Care Job Positions At MTN Nigeria by debbydee(f): 4:11pm On Aug 11, 2015 |
the site is not even logging me in 1 Like |
Re: Customer Care Job Positions At MTN Nigeria by adunpeters(f): 4:47pm On Aug 11, 2015 |
ineco: Dats d same response I got from them 1 Like |
Re: Customer Care Job Positions At MTN Nigeria by kennyman2000(m): 5:41pm On Aug 11, 2015 |
Wish all applicants best of lucks.. |
Re: Customer Care Job Positions At MTN Nigeria by adesegun121(m): 5:42pm On Aug 11, 2015 |
ok all iz well |
Re: Customer Care Job Positions At MTN Nigeria by Strongbest(m): 5:42pm On Aug 11, 2015 |
www.nairaland.com/1798724/ Not a bad idea looking for a job but what if you can create one for your self? Well, click on the above link and see if you are interested. |
Re: Customer Care Job Positions At MTN Nigeria by picoba(m): 5:43pm On Aug 11, 2015 |
[size=28pt] This is my own time! Thank you Jesus. [/size] |
Re: Customer Care Job Positions At MTN Nigeria by tommykiwi(m): 5:43pm On Aug 11, 2015 |
Waste of time, because they already av their candidate for the position so no be today yansh dey back! 2 Likes |
Re: Customer Care Job Positions At MTN Nigeria by buskie13(m): 5:44pm On Aug 11, 2015 |
empty hen M T N 2 Likes |
Re: Customer Care Job Positions At MTN Nigeria by Titto93(m): 5:44pm On Aug 11, 2015 |
As much as I know, nothing FREE comes from MTN. They will only add your application fee to their Billion dollars... |
Re: Customer Care Job Positions At MTN Nigeria by afuye(m): 5:44pm On Aug 11, 2015 |
thanks op |
Re: Customer Care Job Positions At MTN Nigeria by buskie13(m): 5:44pm On Aug 11, 2015 |
tommykiwi:no mind dem |
Re: Customer Care Job Positions At MTN Nigeria by Georgekyrian(m): 5:44pm On Aug 11, 2015 |
On my way |
Re: Customer Care Job Positions At MTN Nigeria by denisbath(m): 5:44pm On Aug 11, 2015 |
k |
Re: Customer Care Job Positions At MTN Nigeria by ifeoluwasegun(m): 5:45pm On Aug 11, 2015 |
Good luck to all applicants |
Re: Customer Care Job Positions At MTN Nigeria by Hawlahscho(m): 5:45pm On Aug 11, 2015 |
Re: Customer Care Job Positions At MTN Nigeria by Nobody: 5:45pm On Aug 11, 2015 |
Wow |
Re: Customer Care Job Positions At MTN Nigeria by Tombilly(m): 5:46pm On Aug 11, 2015 |
apply for d job u might end up been debited by Mtn 3 Likes |
Re: Customer Care Job Positions At MTN Nigeria by Suxes(m): 5:46pm On Aug 11, 2015 |
ineco:May b u had a pitiful grade.... Sorry ehn |
Re: Customer Care Job Positions At MTN Nigeria by MrCounselor: 5:46pm On Aug 11, 2015 |
!Error! |
Re: Customer Care Job Positions At MTN Nigeria by MrCounselor: 5:46pm On Aug 11, 2015 |
Err |
Re: Customer Care Job Positions At MTN Nigeria by MrCounselor: 5:46pm On Aug 11, 2015 |
Erro |
Re: Customer Care Job Positions At MTN Nigeria by 10kgod(m): 5:47pm On Aug 11, 2015 |
... a plot first |
Re: Customer Care Job Positions At MTN Nigeria by BizBayo: 5:47pm On Aug 11, 2015 |
I dedicate this space to the youths out there seeking for jobs, hustling to make ends meet. God in his infinite mercy will grant you your desired job. Believe in this future, no more no money shall come to surface. Which we shall all be living fine. #NoMoreNoMoney #TheFuture 2 Likes |
Re: Customer Care Job Positions At MTN Nigeria by hizaya61(m): 5:48pm On Aug 11, 2015 |
I hate to they talk cos if I vex I fit break pesin head |
Re: Customer Care Job Positions At MTN Nigeria by rildwanullahi(m): 5:49pm On Aug 11, 2015 |
Make I apply |
Re: Customer Care Job Positions At MTN Nigeria by Suxes(m): 5:49pm On Aug 11, 2015 |
denisbath:Booked such a big space only to type "k".... Edit! |
Re: Customer Care Job Positions At MTN Nigeria by Suxes(m): 5:49pm On Aug 11, 2015 |
denisbath:Booked such a big space only to type "k".... Ediot 1 Like |
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