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Customer Care Job Positions At MTN Nigeria - Jobs/Vacancies - Nairaland

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Customer Care Job Positions At MTN Nigeria by free2ryhme: 3:06pm On Aug 11, 2015
MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.

Customer Relationship Officers (Walk-In)
Job TypeFull Time
QualificationBA/BSc/HND
Experience4 years
Location Lagos
Job FieldCustomer Care

Job description

• Educate customers on MTN products and services, functionalities, features and competitive advantage.
• Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
• Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Monitor Accounts as assigned by partners.
• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
• Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
• Ensure delivery of excellent customer care and service delivery for a first call resolution.
• Ensure sales/service of MTNN products and service tailored to customer need
• Handle cash and routine administrative task for end of day reporting
• Provide hands-on device repairs and query resolution
• Follow through on customer queries ensuring prompt resolution and feedback

Job condition

• Normal MTNN working conditions
• May be required to work extended hours

Experience:
• 4 years relevant work experience in the service industry
• 1-2 years’ work experience in a call center (Prepaid/Postpaid) environment

Training:
• Basic GSM
• MTN Products & Services
• Relationship Management
• Relevant systems training
• CCBS
• Call center policies, processes and procedures
• Call Center applications, technology and systems training
• Telephone/ physical interaction etiquettes

Minimum qualification

BSc, BA, BEd, BEng, BTech or HND
Method of Application

Interested and suitably qualified candidates should click here to apply online.

9 Likes 6 Shares

Re: Customer Care Job Positions At MTN Nigeria by free2ryhme: 3:09pm On Aug 11, 2015
Fresh graduates try your luck ooo

3 Likes

Re: Customer Care Job Positions At MTN Nigeria by ineco(m): 3:47pm On Aug 11, 2015
has anyone be able to apply cos its sayin application wasnt successfully and u didnt meet up with the requirement.

1 Like

Re: Customer Care Job Positions At MTN Nigeria by debbydee(f): 4:11pm On Aug 11, 2015
the site is not even logging me in

1 Like

Re: Customer Care Job Positions At MTN Nigeria by adunpeters(f): 4:47pm On Aug 11, 2015
ineco:
has anyone be able to apply cos its sayin application wasnt successfully and u didnt meet up with the requirement.

Dats d same response I got from them undecided

1 Like

Re: Customer Care Job Positions At MTN Nigeria by kennyman2000(m): 5:41pm On Aug 11, 2015
Wish all applicants best of lucks..
Re: Customer Care Job Positions At MTN Nigeria by adesegun121(m): 5:42pm On Aug 11, 2015
ok

all iz well grin grin grin
Re: Customer Care Job Positions At MTN Nigeria by Strongbest(m): 5:42pm On Aug 11, 2015
www.nairaland.com/1798724/

Not a bad idea looking for a job but what if you can create one for your self? Well, click on the above link and see if you are interested.
Re: Customer Care Job Positions At MTN Nigeria by picoba(m): 5:43pm On Aug 11, 2015
[size=28pt]

This is my own time! Thank you Jesus.
[/size]
Re: Customer Care Job Positions At MTN Nigeria by tommykiwi(m): 5:43pm On Aug 11, 2015
Waste of time, because they already av their candidate for the position so no be today yansh dey back!

2 Likes

Re: Customer Care Job Positions At MTN Nigeria by buskie13(m): 5:44pm On Aug 11, 2015
empty hen M T N

2 Likes

Re: Customer Care Job Positions At MTN Nigeria by Titto93(m): 5:44pm On Aug 11, 2015
As much as I know, nothing FREE comes from MTN.
They will only add your application fee to their Billion dollars...
Re: Customer Care Job Positions At MTN Nigeria by afuye(m): 5:44pm On Aug 11, 2015
thanks op
Re: Customer Care Job Positions At MTN Nigeria by buskie13(m): 5:44pm On Aug 11, 2015
tommykiwi:
Waste of time, because they already av their candidate for the position so no be today yansh dey back!
no mind dem
Re: Customer Care Job Positions At MTN Nigeria by Georgekyrian(m): 5:44pm On Aug 11, 2015
On my way
Re: Customer Care Job Positions At MTN Nigeria by denisbath(m): 5:44pm On Aug 11, 2015
k
Re: Customer Care Job Positions At MTN Nigeria by ifeoluwasegun(m): 5:45pm On Aug 11, 2015
Good luck to all applicants
Re: Customer Care Job Positions At MTN Nigeria by Hawlahscho(m): 5:45pm On Aug 11, 2015
Re: Customer Care Job Positions At MTN Nigeria by Nobody: 5:45pm On Aug 11, 2015
Wow
Re: Customer Care Job Positions At MTN Nigeria by Tombilly(m): 5:46pm On Aug 11, 2015
apply for d job u might end up been debited by Mtn

3 Likes

Re: Customer Care Job Positions At MTN Nigeria by Suxes(m): 5:46pm On Aug 11, 2015
ineco:
has anyone be able to apply cos its sayin application wasnt successfully and u didnt meet up with the requirement.
May b u had a pitiful grade.... Sorry ehn
Re: Customer Care Job Positions At MTN Nigeria by MrCounselor: 5:46pm On Aug 11, 2015
!Error!grin
Re: Customer Care Job Positions At MTN Nigeria by MrCounselor: 5:46pm On Aug 11, 2015
Errgrin
Re: Customer Care Job Positions At MTN Nigeria by MrCounselor: 5:46pm On Aug 11, 2015
Errogrin
Re: Customer Care Job Positions At MTN Nigeria by 10kgod(m): 5:47pm On Aug 11, 2015
... a plot first
Re: Customer Care Job Positions At MTN Nigeria by BizBayo: 5:47pm On Aug 11, 2015
I dedicate this space to the youths out there seeking for jobs, hustling to make ends meet. God in his infinite mercy will grant you your desired job.

Believe in this future, no more no money shall come to surface. Which we shall all be living fine. #NoMoreNoMoney #TheFuture

2 Likes

Re: Customer Care Job Positions At MTN Nigeria by hizaya61(m): 5:48pm On Aug 11, 2015
I hate to they talk cos if I vex I fit break pesin head
Re: Customer Care Job Positions At MTN Nigeria by rildwanullahi(m): 5:49pm On Aug 11, 2015
Make I apply
Re: Customer Care Job Positions At MTN Nigeria by Suxes(m): 5:49pm On Aug 11, 2015
denisbath:
k
Booked such a big space only to type "k".... Edit!
Re: Customer Care Job Positions At MTN Nigeria by Suxes(m): 5:49pm On Aug 11, 2015
denisbath:
k
Booked such a big space only to type "k".... Ediot

1 Like

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