₦airaland Forum

nigerianvenom:
The customer was very smart, he had to perform the transaction during the weekend. I think the customer is a fraudster

DhimxyMaxwell:
End time bank

mandy4s:
Except you are UBA promoter then i believe you read that story upside down. How is the OP painting UBA in bad light?? He is just telling us how hr has tried everything to resolve the matter which has robbed him of his business money, co-operating with all the requests of UBA and you are here talking just so that we will know you said something abi?

Personally UBA is the worst bank in Nigeria! Gawwwd how can one carry out transactions that need immediate alert for verification and receive alert 4 fvcking days after (that was my bitter experience and I almost lost the entire transaction down to their inefficiency)!!



@OP get a lawyer and sue the hell outta that bank after all there is enough proof you have been co-operating with the since to solve this issue but they are just being haughty and insensitive to your plight which has affected your business which is your source of livelihood. Lawyers go sabi speak the english beta pass. Sorry for your misery.

JumpingChicken:
U.B.A don do me strong thing before. If I see their sign board or any of their branch, I go cross to the other side of the road. I fear dem die.

menix:
If using a gsm number to track has been successful, kidnappers would be a thing of the past in nigeria...

If UBA nd Most of our useless bank re customer oriented they would fight for their customer to ensure they won't be reversing a genuine fund..

gozaks:
To the Admin, Mods and Super Mods, please move this thread to front page. I need Nairalanders advice regarding this problem.

On Saturday, September 12th, 2015 at around 12 pm, a client with the registered name and email (Bluehill Investment - bluehillinvestment@yahoo.com) on my website called that he want to buy $832 worth of Bitcoin and he will make payment via Internet Banking, i accepted and told him to go ahead and make payment. 15 minutes later, i received an SMS and email alert of N200,000 payment in my UBA account, i rushed to the nearest ATM to confirm the payment, after i confirmed the payment and i went back home and send the $832 worth of Bitcoin to the client's wallet.

See they payment screen shot below;

https://i.imgur.com/SbiYL4O.jpg

https://i.imgur.com/zeBOpge.gif


See the screen shot of the Bitcoin i sent to the client wallet below below;

https://i.imgur.com/SuwyCpf.gif

The next day been Sunday, September 13th, i went to UBA ATM located at Ebeano Housing Estate in Enugu (by Otigba junction) to withdraw money, the ATM kicked my card out. The following day been Monday, September 14th, i went to same UBA branch at Ebeano Housing Estate and complained, they told me that my account has been blocked for receiving fraudlent payment of N200,000. They told me that owner of the account in First City Monument Bank (FCMB) where the money was transferred from reported to his bank (FMCB) that he didn't authorize the transfer and the bank (FCMB) reported to them (UBA), that is why my account was blocked.

I explained to the Operation Manager (a woman) that the payment (N200,000) was for $832 worth of Bitcoin i sold to a client and i have already send the Bitcoin to the client wallet when i confirmed the payment, the Operation Manager told me to go and find the person that sent the money to my account. I called the client phone number (09094991664) which he used to call me on Saturday to complain to him, but the number was switched off and is still switched off up till date.

I have gone to the bank several times to resolve this problem, but the operation Manager still insist that I must provide the person that sent the money to my account, I told her that I'm willing to submit every information the client registered on my website to support their investigation but to no avail.

I have called UBA Customer Fulfillment Center (CFC) on +234 1 280 8822, the phone will ring with no answer. I have also sent an email to CFC@ubagroup.com, but no reply.

There was a day I tried to chat with a UBA online support agent, as soon as i submit my account details to the operator, she went offline. I tried again, the operator i connected with told me that they will look into it and get back to me, but since then I have not receive any email, text or phone call from UBA.

On Monday, November 9th, i checked my mailbox and and saw an email notification from UBA, i opened the mail and saw that an Interest of N690.82 was credited my account. Later in the day, i went to the bank to check whether my account has been unblocked, i slot in my card in the ATM and it was kicked out.

On Wednesday, September 11th, I called the Customer Fulfillment Center (CFC) again on +23412808822 since i am not getting any positive response from my branch at Ebeano Housing Estate in Enugu (by Otigba junction), luckily for me, a lady answered my call, i provided my account details to her, she checked my account status and told me that the client "Bluehill Investment" who sent the money to my account was the same person that went back immediately and called his bank (FCMB) that the transfer he made to my account was a fraudulent transfer. She also told me that my branch at Ebeano Housing Estate in Enugu have not notified them on this matter since two months, that they will contact they Ebeano Housing Estate branch and get back to me. But up till today, UBA have not contacted me in any way and my account is still blocked.

Please i need you guys advice and help on how to resolve this matter, the 200k they blocked is affecting my business because i am not longer doing Turn-over as usual.


Thank you all in advance as you halp me.

CACAWA:
very dumb comment.

OP, kindly take note tat your bank has the right to corporate with law enforcement agencies when financial fraud investigation is ongoing.

However, the only reason they can take back any money from your account and pay to someone else without your consent are as follows:

1. He never requested for a transaction.
2. You never sent him the good/service.
3. You sent him the good/service and he has returned it.

If the bank has any proofs of the above, tell them to send it to you. If you have proofs against the above, send it to them.

Mind you, you must meet a lawyer to write to the bank, giving them 7 working days to respond or face the law. The bank has no right seizing your money if they cannot prove the above and it is up to you to sue them and claim serious damages.

Only a fool will consider this a helpless situation. Ignore those people saying your client has scammed you. As long as the money entered your account, the bank scammed you by returning it to him without your permission or a proof that you were a fraudster.

Mistaarhlohki:
Co-operate. With your banks Fraud department, tell them you're will to pay inside that 200k for any investigation they will carry out also..make sure you have full documents. Concerning the bitcoin deal and. Next time don't sell to customers making online. Transfers in Naija, let them deposit the cash,

You're. Gullible, reason being that u heard 200k and u jumped at it..that's fault number. 1.

Fault no 2, u accepted their terms of payment, when you know fraudsters are everywhere. Don't. You have your own payment terms

Fault 3, you should. Lay. Down certain. Information. Feedback of all your clients as part of your rules. And regulations. Of a professional bitcoin seller., e.g


Before payment

Names
valid address
valid phone number
Valid voters card number
valid email I'd registered with your bank


After payment

Depositor's name:
Phone number:
BiTcoin id:
Amount Paid:
Bank Teller No or batch no:


More so, you can use the idiots Bitcoin ID to. Track the person..seek hackers here on nairaland, liase with them..use money to get your money back

#enoughsaid

GENTLETEE:
In all fairness the fault is not from UBA but from your client who I perceive to be fraudulent. Why is your client incommunicado if he doesn't know what he is up to? Get your client physically and your problem is solved!

9jatatafo:
If he doesn't have the financial muscle to fight the bank or banks then how will he resolve this issue. I was thinking that using the gsm number of the person who bought the butcoin tô track him down would be easier.

Mistaarhlohki:
Co-operate. With your banks Fraud department, tell them you're willing to pay inside that 200k for any investigation they will carry out also..make sure you have full documents. Concerning the bitcoin deal and next time don't sell to customers making online transfers in Naija, let them deposit the cash, into your account

You were gullible, reason being that u heard 200k and u jumped at it..that's fault number. 1...they capitalized on your greed.

Fault no 2, u accepted their terms of payment, when you know fraudsters are everywhere. Don't. You have your own payment terms instituted.

Fault 3, you should. Lay. Down certain. Information. Feedback of all your clients as part of your rules. And regulations. Of a professional bitcoin seller., e.g


Before payment

Names
valid address
valid phone number
Valid voters card number
valid email I'd registered with your bank


After payment

Depositor's name:
Phone number:
BiTcoin id:
Amount Paid:
Bank Teller No or batch no:


More so, you can use the idiots Bitcoin ID to. Track the person..seek hackers here on nairaland, team up with them..use money to get your money back.

This is also a warning to the Nigerian public, UBA, Zenith bank these banks are thieving banks with poor online security protocols..If I were u I'd close my accounts with them and patronize modern banks in the country..I'm sure you all know them..

#enoughsaid

missKiffy:
How?

CACAWA:
very dumb comment.

OP, kindly take note that your bank has the right to corporate with law enforcement agencies when financial fraud investigations are ongoing.

However, the only reason they can take back any money from your account and pay to someone else without your consent are as follows:

1. He never requested for a transaction.
2. You never sent him the goods/service.
3. You sent him the goods/service but he has since returned it.

If the bank has any proofs of the above, tell them to send it to you. If you have proofs against the above, make sure to send it to them.

Mind you, you must meet a lawyer to write to the bank, giving them 7 working days to respond or face the law. The bank has no right to seize your money if they cannot prove any of the above reasons and it is up to you to sue them and claim serious damages.

Only a fool will consider this a helpless situation. Ignore those people saying your client has scammed you. As long as the money entered your account, the bank scammed you by returning it to him without your permission or a proof that you were a fraudster.

imas:
OP what is wrong with you, stop painting UBA in bad light here, they have explained to you, the fault is from your customer who knows what he's doing while you don't. the solution to your problem has nothing to do with UBA, you need police or EFCC and a lawyer to solve this and you're shouting UBA, Better act fast before the money is reversed.

gozaks:
To the Admin, Mods and Super Mods, please move this thread to front page. I need Nairalanders advice regarding this problem.

On Saturday, September 12th, 2015 at around 12 pm, a client with the registered name and email (Bluehill Investment - bluehillinvestment@yahoo.com) on my website called that he want to buy $832 worth of Bitcoin and he will make payment via Internet Banking, i accepted and told him to go ahead and make payment. 15 minutes later, i received an SMS and email alert of N200,000 payment in my UBA account, i rushed to the nearest ATM to confirm the payment, after i confirmed the payment and i went back home and send the $832 worth of Bitcoin to the client's wallet.

See they payment screen shot below;

https://i.imgur.com/SbiYL4O.jpg

https://i.imgur.com/zeBOpge.gif


See the screen shot of the Bitcoin i sent to the client wallet below below;

https://i.imgur.com/SuwyCpf.gif

The next day been Sunday, September 13th, i went to UBA ATM located at Ebeano Housing Estate in Enugu (by Otigba junction) to withdraw money, the ATM kicked my card out. The following day been Monday, September 14th, i went to same UBA branch at Ebeano Housing Estate and complained, they told me that my account has been blocked for receiving fraudlent payment of N200,000. They told me that owner of the account in First City Monument Bank (FCMB) where the money was transferred from reported to his bank (FMCB) that he didn't authorize the transfer and the bank (FCMB) reported to them (UBA), that is why my account was blocked.

I explained to the Operation Manager (a woman) that the payment (N200,000) was for $832 worth of Bitcoin i sold to a client and i have already send the Bitcoin to the client wallet when i confirmed the payment, the Operation Manager told me to go and find the person that sent the money to my account. I called the client phone number (09094991664) which he used to call me on Saturday to complain to him, but the number was switched off and is still switched off up till date.

I have gone to the bank several times to resolve this problem, but the operation Manager still insist that I must provide the person that sent the money to my account, I told her that I'm willing to submit every information the client registered on my website to support their investigation but to no avail.

I have called UBA Customer Fulfillment Center (CFC) on +234 1 280 8822, the phone will ring with no answer. I have also sent an email to CFC@ubagroup.com, but no reply.

There was a day I tried to chat with a UBA online support agent, as soon as i submit my account details to the operator, she went offline. I tried again, the operator i connected with told me that they will look into it and get back to me, but since then I have not receive any email, text or phone call from UBA.

On Monday, November 9th, i checked my mailbox and and saw an email notification from UBA, i opened the mail and saw that an Interest of N690.82 was credited my account. Later in the day, i went to the bank to check whether my account has been unblocked, i slot in my card in the ATM and it was kicked out.

On Wednesday, September 11th, I called the Customer Fulfillment Center (CFC) again on +23412808822 since i am not getting any positive response from my branch at Ebeano Housing Estate in Enugu (by Otigba junction), luckily for me, a lady answered my call, i provided my account details to her, she checked my account status and told me that the client "Bluehill Investment" who sent the money to my account was the same person that went back immediately and called his bank (FCMB) that the transfer he made to my account was a fraudulent transfer. She also told me that my branch at Ebeano Housing Estate in Enugu have not notified them on this matter since two months, that they will contact they Ebeano Housing Estate branch and get back to me. But up till today, UBA have not contacted me in any way and my account is still blocked.

Please i need you guys advice and help on how to resolve this matter, the 200k they blocked is affecting my business because i am not longer doing Turn-over as usual.


Thank you all in advance as you halp me.

imas:
OP what is wrong with you, stop painting UBA in bad light here, they have explained to you, the fault is from your customer who knows what he's doing while you don't. the solution to your problem has nothing to do with UBA, you need police or EFCC and a lawyer to solve this and you're shouting UBA, Better act fast before the money is reversed.

gozaks:
To the Admin, Mods and Super Mods, please move this thread to front page. I need Nairalanders advice regarding this problem.

On Saturday, September 12th, 2015 at around 12 pm, a client with the registered name and email (Bluehill Investment - bluehillinvestment@yahoo.com) on my website called that he want to buy $832 worth of Bitcoin and he will make payment via Internet Banking, i accepted and told him to go ahead and make payment. 15 minutes later, i received an SMS and email alert of N200,000 payment in my UBA account, i rushed to the nearest ATM to confirm the payment, after i confirmed the payment and i went back home and send the $832 worth of Bitcoin to the client's wallet.

See they payment screen shot below;

https://i.imgur.com/SbiYL4O.jpg

https://i.imgur.com/zeBOpge.gif


See the screen shot of the Bitcoin i sent to the client wallet below below;

https://i.imgur.com/SuwyCpf.gif

The next day been Sunday, September 13th, i went to UBA ATM located at Ebeano Housing Estate in Enugu (by Otigba junction) to withdraw money, the ATM kicked my card out. The following day been Monday, September 14th, i went to same UBA branch at Ebeano Housing Estate and complained, they told me that my account has been blocked for receiving fraudlent payment of N200,000. They told me that owner of the account in First City Monument Bank (FCMB) where the money was transferred from reported to his bank (FMCB) that he didn't authorize the transfer and the bank (FCMB) reported to them (UBA), that is why my account was blocked.

I explained to the Operation Manager (a woman) that the payment (N200,000) was for $832 worth of Bitcoin i sold to a client and i have already send the Bitcoin to the client wallet when i confirmed the payment, the Operation Manager told me to go and find the person that sent the money to my account. I called the client phone number (09094991664) which he used to call me on Saturday to complain to him, but the number was switched off and is still switched off up till date.

I have gone to the bank several times to resolve this problem, but the operation Manager still insist that I must provide the person that sent the money to my account, I told her that I'm willing to submit every information the client registered on my website to support their investigation but to no avail.

I have called UBA Customer Fulfillment Center (CFC) on +234 1 280 8822, the phone will ring with no answer. I have also sent an email to CFC@ubagroup.com, but no reply.

There was a day I tried to chat with a UBA online support agent, as soon as i submit my account details to the operator, she went offline. I tried again, the operator i connected with told me that they will look into it and get back to me, but since then I have not receive any email, text or phone call from UBA.

On Monday, November 9th, i checked my mailbox and and saw an email notification from UBA, i opened the mail and saw that an Interest of N690.82 was credited my account. Later in the day, i went to the bank to check whether my account has been unblocked, i slot in my card in the ATM and it was kicked out.

On Wednesday, September 11th, I called the Customer Fulfillment Center (CFC) again on +23412808822 since i am not getting any positive response from my branch at Ebeano Housing Estate in Enugu (by Otigba junction), luckily for me, a lady answered my call, i provided my account details to her, she checked my account status and told me that the client "Bluehill Investment" who sent the money to my account was the same person that went back immediately and called his bank (FCMB) that the transfer he made to my account was a fraudulent transfer. She also told me that my branch at Ebeano Housing Estate in Enugu have not notified them on this matter since two months, that they will contact they Ebeano Housing Estate branch and get back to me. But up till today, UBA have not contacted me in any way and my account is still blocked.

Please i need you guys advice and help on how to resolve this matter, the 200k they blocked is affecting my business because i am not longer doing Turn-over as usual.


Thank you all in advance as you halp me.

BUTCHCASSIDY:
Shut up U demented cow! You Are probably a staff of UBA.

CACAWA:
very dumb comment.

OP, kindly take note that your bank has the right to corporate with law enforcement agencies when financial fraud investigations are ongoing.

However, the only reason they can take back any money from your account and pay to someone else without your consent are as follows:

1. He never requested for a transaction.
2. You never sent him the goods/service.
3. You sent him the goods/service but he has since returned it.

If the bank has any proofs of the above, tell them to send it to you. If you have proofs against the above, make sure to send it to them.

Mind you, you must meet a lawyer to write to the bank, giving them 7 working days to respond or face the law. The bank has no right to seize your money if they cannot prove any of the above reasons and it is up to you to sue them and claim serious damages.

Only a fool will consider this a helpless situation. Ignore those people saying your client has scammed you. As long as the money entered your account, the bank scammed you by returning it to him without your permission or a proof that you were a fraudster.